Very wonderful and understanding and listens to there clients matters
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Aylstock, Witkin, Kreis & Overholtz, PLC
Pensacola Personal Injury Lawyer — 273 Client Reviews Analyzed
3.7(273 reviews)Aylstock, Witkin, Kreis & Overholtz, PLC is a Personal Injury law firm in Pensacola, FL, located at 17 E Main St #200 and reachable at +1850-202-1010. Clients have rated the firm 3.7 out of 5 across 273 public Google reviews, 10 of which include written feedback. The most recent written review is from Husky Grace on May 8, 2026 (87 days ago).
Owner engagement: Aylstock, Witkin, Kreis & Overholtz, PLC replies on 14% of visible Google reviews, and roughly 100% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
273 reviews
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Aylstock, Witkin, Kreis & Overholtz, PLC is a personal injury law firm serving clients in Pensacola, Florida, located at 17 E Main St #200 32502.
Review evidence: Clients have left 273 public Google reviews averaging 3.7 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Pensacola, Florida firms before you decide.
Quick signals: the Google Business profile for this firm is verified; 14 photos are public on Google; contact the firm to ask about consultation fees.
Contact Aylstock, Witkin, Kreis & Overholtz, PLC at (850) 202-1010 or visit awkolaw.com for a free case review.
273 public reviews and 20 written reviews.
Most recent written review from Husky Grace: Mar 14, 2026 (142 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 90% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from Husky Grace: Mar 14, 2026 (142 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Mar 14, 2026 (142 days ago). Compare that recency with the other firms you are considering.
Very wonderful and understanding and listens to there clients matters
My experience with this law firm in the 3M case has been gut-wrenching. I just got a settled closed letter in caselocker with Douglass A. Kreis at my case locker stating that all funds have been disbursed to me. I have yet to receive a single dime. I brought up this issue weeks ago, but these people cannot be communicated with. They are all crooks and liars. All they want is the maximum amount of money they can get out of you. STAY FAR AWAY! I will be filing complaints with the state and with anyone else I have to to get these people looked into. I can't believe this is how they treat Vets. All we are to them is a huge money grab. No wonder their Google reviews are abysmal. Reply to your response below: yeah, that would be great if you guys ever responded to emails. I’m seeking other opinions.
I am a real person, who should have lost my life instantly on 2/15/2019 while at the movies with my sweet husband.Multiple blood clots hit BOTH of my lungs. Instead I lived & this is why I need to write this review. This law firm became my voice, when I had no clue about the legal language and all involved regarding my future. I did not know if I would live long enough to see anything happen. Mr. Bess was amazing and kind to me. But I must brag on Angel Lemaster that changed my tears to laughter on some of the most crucial days of my life. Its been a long process. Some days it felt like everything was canceled. The long days, months & years that I have suffered. Medical costs, financial stressors and strains were not making this horrible situation better. But I want to say this law firm was honest, never telling me what I wanted to hear. Angel never tried to get me off the phone on days all I could muster were tears. Instead she would say, "I wish I had better answers but these are the facts. Always sympathetic, encouraging and giving me the details of what she knew that kept me abreast of the why. What I love about this firm, Mr Bess, and Angel they have worked hard for me, They dont get paid until their clients get paid. I said all this to say, Thank you Angel and Mr. Bess for not getting my hopes up but always keeping it real and honest.
17 E Main St #200, Pensacola, FL 32502
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Most recent written review from Husky Grace: Mar 14, 2026 (142 days ago)
Written Reviews
20
Average Rating
3.40
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20
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Showing 20 of 20 written reviews.
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Case Type Unspecified
Unknown
Very wonderful and understanding and listens to there clients matters
Case Type Unspecified
Unknown
My experience with this law firm in the 3M case has been gut-wrenching. I just got a settled closed letter in caselocker with Douglass A. Kreis at my case locker stating that all funds have been disbursed to me. I have yet to receive a single dime. I brought up this issue weeks ago, but these people cannot be communicated with. They are all crooks and liars. All they want is the maximum amount of money they can get out of you. STAY FAR AWAY! I will be filing complaints with the state and with anyone else I have to to get these people looked into. I can't believe this is how they treat Vets. All we are to them is a huge money grab. No wonder their Google reviews are abysmal. Reply to your response below: yeah, that would be great if you guys ever responded to emails. I’m seeking other opinions.
Owner response
We are sorry to hear that you are frustrated with our handling of your case. Following your post, we have called you repeatedly to discuss your case. As you know we do not discuss the details of client’s cases on a public forum. We encourage you to give us a call or let us know when you are available to talk so that we can correct any miscommunication or misunderstanding relevant to your case. <br>-AWKO Team
Case Type Unspecified
Unknown
I am a real person, who should have lost my life instantly on 2/15/2019 while at the movies with my sweet husband.Multiple blood clots hit BOTH of my lungs. Instead I lived & this is why I need to write this review. This law firm became my voice, when I had no clue about the legal language and all involved regarding my future. I did not know if I would live long enough to see anything happen. Mr. Bess was amazing and kind to me. But I must brag on Angel Lemaster that changed my tears to laughter on some of the most crucial days of my life. Its been a long process. Some days it felt like everything was canceled. The long days, months & years that I have suffered. Medical costs, financial stressors and strains were not making this horrible situation better. But I want to say this law firm was honest, never telling me what I wanted to hear. Angel never tried to get me off the phone on days all I could muster were tears. Instead she would say, "I wish I had better answers but these are the facts. Always sympathetic, encouraging and giving me the details of what she knew that kept me abreast of the why. What I love about this firm, Mr Bess, and Angel they have worked hard for me, They dont get paid until their clients get paid. I said all this to say, Thank you Angel and Mr. Bess for not getting my hopes up but always keeping it real and honest.
Owner response
Thank you for sharing such a deeply personal and powerful experience. We are truly honored that you entrusted us to walk alongside you during such a life-altering time.<br>Your strength and resilience are extraordinary, and it means so much to our team to know that you felt supported, informed, and heard throughout the process. Navigating complex litigation while managing serious medical challenges is never easy, and we are grateful you allowed us to be your voice when you needed one most.<br>We will be sure to share your kind words with Mr. Bess and Angel. Providing honest guidance, clear communication, and compassionate support is exactly what we strive for, and it means the world to know that commitment made a difference for you.<br>Thank you again for your trust, your courage, and for taking the time to share your story. We wish you continued strength and healing.<br>-AWKO Team<br>
Case Type Unspecified
Unknown
Not the right place
Case Type Unspecified
Unknown
I have participated in several class-action lawsuits against T-Mobile with the law firm Aylstock Witkin Kreis Overholtz. Although I initially thought it was a scam, I did receive payment.
Owner response
Thank you for sharing your experience. We understand that lawsuits can sometimes feel uncertain at the outset, and we’re glad to hear that the process ultimately resulted in a successful outcome for you. We appreciate your trust in Aylstock, Witkin, Kreis & Overholtz and the opportunity to represent you.<br>-AWKO Team<br>
Case Type Unspecified
Unknown
Do not use. These attorneys will not respond to you they will not help you they have completely screwed me out of my AT&t claim. They told me that I was going to go arbitration even though I had a notification from AT&t that my Data had been breached. So I was trying to go through arbitration because they told me to, and then all of a sudden the payout and stuff is over with and they're like oh hey don't forget to fill out your claim form. These people are worthless and they will not respond to you. One star is too many but it made me give one. I would also like to add that I have been trying to contact an attorney from them for 4 months at least now I have left email after email I have called. It's impossible nobody ever responds. And now I could possibly get screwed out of my AT&t settlement because of these people telling me the wrong information. They told me I didn't have to fill anything out because I was doing arbitration and now all of a sudden they're like oh did you fill it out. But I have repeatedly tried to get in contact with an attorney and I never get a response and whenever I do get a response it's pretty generic or it's somebody that's acting like they're mad because I am trying to contact an attorney that is getting paid to do a job that they are not doing.
Owner response
Thank you for taking the time to share your concerns. We’re very sorry to hear about the frustration you’ve experienced especially because of the emphasis that we put on ensuring all our clients receive timely and accurate information about their claims. While we cannot discuss the facts of any client’s case in a public forum, we would appreciate the opportunity to speak with you directly. While not every claim has a successful outcome, every client we represent deserves, and will receive, accurate information about their case. <br>Please contact us at your earliest convenience. <br><br>Thank you again for sharing your feedback. We hope to speak with you soon.<br><br>-AWKO Team<br>
Case Type Unspecified
Unknown
They're my lawyer's and not once have I had any problems with communication. Let alone been misled in my lawsuit sometimes it's best to leave it to the lawyer's and not speculate about anything 💯 it's in the judge's hand at the end of the day they can't snap there fingers and pay you when you want that's not how it goes..calm down people or I suggest yall find you a different attorney problems solved.
Owner response
Thank you for taking the time to share your experience and for your kind words. We truly appreciate your trust in our team and are glad to hear that communication has been clear and consistent throughout your case. Our goal is always to provide honest guidance and advocacy while navigating a process that can take time and is ultimately guided by the courts. Thank you again for your support and for allowing us to represent you.<br>-AWKO Team<br>
Case Type Unspecified
Unknown
I know this is a common thing to hear when people are disappointed with something but when I say "STAY AWAY", in this case it's definitely sound advice. I joined on to the xeljan's class action suit, which shortly after, in my case, was upgraded to a mass tort claim back in March of 2019 after being seriously injured with a pulmonary embolism and requiring two surgeries as a result. After 7 years I still have not seen one penny. This firm has used every excuse in the world to not pay out on my suit. Back in 2023 they told us the case was settled and asked for information required to settle out any liens that were present. They claimed they were getting a head start on settling these liens via an external company that specializes in this process. Fast forward to 2024 and I get a message from them requesting a copy of my driver's license so that they can start the process of settling liens?? They can't even keep their lies straight. According to them they had started this process the year before which obviously was not true. This brings us to December 2024 and the lawyer that is actually handling the case, Nathan Bess, phoned me to tell me that all but one of the liens on my settlement were negotiated out to zero dollars, and that he expected the remaining negotiation to net the same result. I could expect disbursement of funds within 30 days. As I write this review in mid-December 2025 the new lie is they're waiting for Pfizer to fund the special account that was set up to pay all of us. The account has not been funded and the lies continue. My personal opinion is that this law firm has received the funds, have stolen from "Peter to pay Paul" and is now waiting to replenish the coffers so that they can steal another client's settlement to pay us. This law firm should be investigated by the state's attorney's office in Florida. They have no business holding license in Florida or any other state for that matter to practice law. If I were the only one complaining about this type of behavior I'd say it might be me, however, review after review that I read contain the same complaints. No communications, lies when updates finally are issued, and finally, serious delays on payouts, and in some cases no payouts at all. Do yourself a favor, if you have a personal injury case or any case for that matter, do a little research and choose a law firm that is reputable because this firm "DEFINITELY IS NOT"! THEIR BEHAVIOR BORDERS ON CRIMINAL, AND I SUSPECT THAT IF SOMEBODY FINALLY INVESTIGATES THEM WE'RE ALL GOING TO FIND OUT THAT IN FACT, IT IS.
Owner response
Thank you for taking the time to share your experience. We understand how frustrating and emotionally taxing a long and complex mass tort case can be, and we’re truly sorry for the stress this process has caused you.<br><br>When a case resolves, distribution of funds is affected by legal obligations that must be resolved such as liens, creditor claims including bankruptcy resolution, or other court-ordered processes, which must be addressed before any payment can be released. These requirements are outside of our discretion and are intended to ensure compliance with the law and protection of all parties involved. <br><br>Again, we are truly sorry to hear about your frustration and understand how upsetting delays in receiving settlement funds can be. Because client matters are confidential, we’re unable to discuss specific details of your case in a public forum. However, an attorney from our firm has spoken with you to go over the specific details of your settlement, listen to your concerns, and help clarify the issues that were most important to you. We understand that your questions have been answered; however, we encourage you to contact our office directly if you have any additional questions. Our goal is always to resolve matters as efficiently and transparently as possible, and we remain committed to open communication and to supporting you as this process continues.<br>-AWKO Team<br>
Case Type Unspecified
Unknown
Horrible unprofessionalism! They haven't updated their website for almost a year. Lack of communication, you can't even have the decency to let us all know what's going on with our T-Mobile settlement! By far this is the worst lawyers office I have ever dealt with.
Owner response
Thank you for sharing your feedback. We’re very sorry to hear about your frustration and understand the importance of timely updates and clear communication. Sometimes the justice system moves very slowly and there are no material changes to a claim for long periods of time. That said, our policy is to communicate with all our clients on a regular basis even if there has been no change in the status of a claim. If that did not happen for you, we apologize and will strive to do better moving forward. <br><br>A member of our team will be reaching out to you directly to review your concerns, provide the most current information available, and ensure your questions are addressed. We value your feedback and appreciate the opportunity to improve and to better support you moving forward.<br><br>-AWKO Team<br>
Case Type Unspecified
Unknown
The appreciation for wanting to help disabled Veterans is there but once you find out that you’re taking over 70% of everything that would be coming in to help that disabled veteran is despicable. It’s incomprehensible that you couldn’t even split what you’re earning evenly with the veteran that is giving you what you’re earning.
Owner response
Thank you for taking the time to share your concerns.<br><br>We will be calling you today and hope to have the opportunity to review you distribution statement with you which reflects how your settlement dollars are distributed. We can assure you that we have not taken 70% of any client’s settlement funds. Further, the Court overseeing this litigation has issued orders to ensure that all 3M claimants receive no less than 50% of their settlement funds. <br><br>AWKO is deeply committed to the representation of veterans and service members. We look forward to addressing your concerns with you directly. Thank you for the privilege of representing you in this important litigation.<br>-Team AWKO
Case Type Unspecified
Unknown
I have no complaints. As a paralegal, I know firsthand that clients will often criticize communication even when a firm delivers results. Honestly, I went into the 3M case with very little hope. After dealing with hearing loss and going through 3 ear surgeries from a shipboard incident during my service, I didn’t believe any compensation was going to be issued. But this law firm proved me wrong in the best way. The outcome they achieved meant more to me than I can put into words. And despite what people often say about communication, every time I reached out with a question, I received a timely response. Thank you and the team for exceeding my expectations and for helping our fellow veterans. Your work truly made a difference.
Owner response
Thank you so much for sharing your experience and for your kind words. We are truly honored to have had the opportunity to represent you in your 3M claim. Your service and sacrifices mean a great deal, and we’re grateful for the trust you placed in our team.<br>We’re glad to know that the outcome brought meaningful support and that our communication met your expectations throughout the process. Our team is committed to being responsive and ensuring every client feels informed and supported, especially in cases as personal and impactful as this one.<br>Thank you again. <br>-Team AWKO<br>
Case Type Unspecified
Unknown
My experience with this company has been deeply regrettable. The lack of communication is a significant issue; call-backs, especially concerning sensitive and time-critical information, were consistently and unacceptably delayed. The structure of the settlement payout was highly misleading and is now causing severe financial hardship. We were informed that our settlement would provide necessary assistance, but the funds are now being dispersed in partial, annual payments over a five-year period, severely diminishing their immediate utility. The most concerning issue is the unjustified unclear double-billing of fees. Despite the fees being explicitly deducted and accounted for in the initial settlement letter, the company is also applying substantial fees (allegedly 45%) to each subsequent annual payout. This practice essentially results in fees being taken out on every single payout, which was not transparently disclosed. Instead of providing the expected financial relief, the confusing fee structure and prolonged payout schedule have left us with only a small fraction of the anticipated settlement amount. This company needs to urgently review its fee disclosure and communication protocols
Owner response
Thank you for sharing your concerns. Our goal is always to provide clear information, timely updates, and full transparency throughout the settlement process. The concerns you’ve raised are important, and we would appreciate the opportunity to review your case in detail to ensure that everything has been communicated and handled properly.<br><br>Because the details of your case are confidential, we encourage you to reach out to our team directly at 850-202-1010 so we can go over your file together, clarify any outstanding questions, and work toward a resolution.<br><br>Thank you again for bringing this to our attention. We take feedback seriously and are committed to improving communication and client experience wherever possible<br>-AWKO Team
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