Don’t use Britt for real estate. Man needs to retire.
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Brown Hawkins & Basola
Decatur Personal Injury Lawyer — 32 Client Reviews Analyzed
3.5(32 reviews)Brown Hawkins & Basola is a Personal Injury law firm in Decatur, IL, located at 234 S Franklin St and reachable at +1217-423-3411. Clients have rated the firm 3.5 out of 5 across 32 public Google reviews, 10 of which include written feedback. The most recent written review is from Red Bird21 on May 8, 2026 (86 days ago).
What reviewers consistently praise: care for the whole situation, clear next steps, and communication and updates. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
32 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Brown Hawkins & Basola is a personal injury law firm serving clients in Decatur, Illinois, located at 234 S Franklin St 62523.
Review evidence: Clients have left 32 public Google reviews averaging 3.5 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Decatur, Illinois firms before you decide.
Quick signals: the Google Business profile for this firm is verified; 3 photos are public on Google; contact the firm to ask about consultation fees.
Contact Brown Hawkins & Basola at (217) 423-3411 or visit decaturlawyers.com for a free case review.
32 public reviews and 20 written reviews.
Most recent written review from Red Bird21: Oct 7, 2025 (299 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
No public owner responses yet
There are no visible owner replies in the current review corpus.
Most recent written review from Red Bird21: Oct 7, 2025 (299 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Oct 7, 2025 (299 days ago). Compare that recency with the other firms you are considering.
Don’t use Britt for real estate. Man needs to retire.
Mr brown accepted executor of a dying mans estate who passed away one week later. It’s has been almost a year and nothing has been done. Brown will not answer calls text or letters. He has been reported to the disciplinary board and has ignored them also. He will be subpoenaed if he continues to ignore them he will then have to explain to the court. It should get his attention.
My father used Britt Brown to update his will. Looks like he changed the date, had my father sign it, and charged him $770. All of the names are misspelled, and inaccurate. Names have changed, cities are all wrong, etc. The documents were NOT updated at all. I have emailed accurate spellings of each of our names. He never responded. Also if you call after hours there's not even an outgoing message to respond to. It just rings forever. I've called 27 times leaving detailed messages, and have received ZERO RESPONSE. The receptionist knows me well each time I call. I'm perfectly willing to allow Mr Brown to correct his mistakes. Otherwise, my dad will sue for a REFUND and we'll see a different attorney.
234 S Franklin St, Decatur, IL 62523
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Most recent written review from Red Bird21: Oct 7, 2025 (299 days ago)
Written Reviews
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Average Rating
3.40
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Unknown
Don’t use Britt for real estate. Man needs to retire.
Case Type Unspecified
Unknown
Mr brown accepted executor of a dying mans estate who passed away one week later. It’s has been almost a year and nothing has been done. Brown will not answer calls text or letters. He has been reported to the disciplinary board and has ignored them also. He will be subpoenaed if he continues to ignore them he will then have to explain to the court. It should get his attention.
Case Type Unspecified
Unknown
My father used Britt Brown to update his will. Looks like he changed the date, had my father sign it, and charged him $770. All of the names are misspelled, and inaccurate. Names have changed, cities are all wrong, etc. The documents were NOT updated at all. I have emailed accurate spellings of each of our names. He never responded. Also if you call after hours there's not even an outgoing message to respond to. It just rings forever. I've called 27 times leaving detailed messages, and have received ZERO RESPONSE. The receptionist knows me well each time I call. I'm perfectly willing to allow Mr Brown to correct his mistakes. Otherwise, my dad will sue for a REFUND and we'll see a different attorney.
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Unknown
They helped with sale of property. Would recipe
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called over 7 times leaving messages for the attorney to call me back sent emails still no reply. Had when the attorney scheduled a meeting with me he didn’t show TWICE. Horrible communication and experience
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Awesome. . Very knowledgeable been in business for years . The Best . Thanks Britt
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Mr. Basola did right by me. Helped me with all of my question and issues. Great firm!
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Just AWESOME
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Every one there is friendly and so helpful.
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EXTREMELY RUDE STAFF FROM THE BROWN OFFICE BARB NEEDS FIRED.
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They never filed any of our paper work and it's 3 months later. Also has never returned any calls in a couple months. Worthless attorney. Needless to say will be getting new attorney.
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Paid $800 to do my LLC which cost $150-$250 from the state.. I agreed to it (stupidly) so that's my fault.. but the worst part is they typed my name in with a completely different last name. How do you even do that? Then for over a year I called over 10 times asking it to be changed. THEY NEVER DID. So I had to do it myself..
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Last review 298d ago
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