Alex was very responsive and provided clear, helpful guidance and service. Thank you for the excellent help.
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Request a free case review from Bustos Law Firm, P.C. in Lubbock, Texas.
Bustos Law Firm, P.C.
Lubbock Personal Injury Lawyer — 17 Client Reviews Analyzed
4.8(17 reviews)Bustos Law Firm, P.C. is a Personal Injury law firm in Lubbock, TX, located at 5504 114th St and reachable at +1806-780-3976. Clients have rated the firm 4.8 out of 5 across 17 public Google reviews, 10 of which include written feedback. The most recent written review is from Sevgi on May 8, 2026 (175 days ago).
Owner engagement: Bustos Law Firm, P.C. replies on 53% of visible Google reviews, and roughly 67% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: clear next steps, care for the whole situation, and communication and updates. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
How we compiled this: CrashStory combines public review evidence with directory and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
17 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Bustos Law Firm, P.C. is a personal injury law firm serving clients in Lubbock, Texas, located at 5504 114th St 79424.
Review evidence: Clients have left 17 public Google reviews averaging 4.8 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Lubbock, Texas firms before you decide.
Quick signals: the Google Business profile for this firm is verified; 22 photos are public on Google; contact the firm to ask about consultation fees.
Contact Bustos Law Firm, P.C. at (806) 780-3976 or visit bustoslawfirm.com for a free case review.
17 public reviews and 15 written reviews.
Most recent written review from Sevgi: Jan 21, 2026 (282 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 60% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from Sevgi: Jan 21, 2026 (282 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Jan 21, 2026 (282 days ago). Compare that recency with the other firms you are considering.
Alex was very responsive and provided clear, helpful guidance and service. Thank you for the excellent help.
Alex was very helpful from the very start of this journey. We used his services to help my wife issue a change of status and obtain her green card. He provided a lot of consultations before we even started the process and helped guide us remotely during the process. We received legal status in less than 4 months!
We had a great experience with our lawyer Alex. You can definitely tell from the start that the people in the form are very professional and caring for their clients. They helped make the immigration process a little bit smoother for me and my husband. Alex was always willing to answer our many questions and concerns with quick responses by mail or phone and always reassuring us in every step of the way.
5504 114th St, Lubbock, TX 79424
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Most recent written review from Sevgi: Jan 21, 2026 (282 days ago)
Written Reviews
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Average Rating
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Alex was very responsive and provided clear, helpful guidance and service. Thank you for the excellent help.
Owner response
Thank you for choosing us and for the incredible 5-star rating, Sevgi!<br><br>It was a pleasure working with you! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do!
Case Type Unspecified
Unknown
Alex was very helpful from the very start of this journey. We used his services to help my wife issue a change of status and obtain her green card. He provided a lot of consultations before we even started the process and helped guide us remotely during the process. We received legal status in less than 4 months!
Owner response
Thank you for the kind review, Mike! You and Daniella were a pleasure to work with! I'm thrilled that she was able to receive her green card in record time!
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Unknown
We had a great experience with our lawyer Alex. You can definitely tell from the start that the people in the form are very professional and caring for their clients. They helped make the immigration process a little bit smoother for me and my husband. Alex was always willing to answer our many questions and concerns with quick responses by mail or phone and always reassuring us in every step of the way.
Owner response
Thank you for positive feedback, Daniella! I really enjoyed working with you and Mike. It was my pleasure to keep you informed every step of the way! <br>
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Alex Bustos was very helpful and knowledgeable with my wife’s naturalization application. He listened to our concerns and had great insight and advice on how to proceed. My wife was very prepared and passed her interview with no problems. Now she is a proud US Citizen. Thanks Alex and everyone at Bustos law firm.
Owner response
Thanks for the great review, Matt! <br><br>I really enjoyed working with you and Alma! You were a pleasure to work with!<br><br>
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I used Brandon Callahan for a matter involving a company using my credit for a sizeable loan without my knowledge. Brandon was nothing short of awesome! He put me at ease during the year long process to get the matter corrected. He was knowledgeable, professional and prompt with responses in keeping me updated on the case. I would recommend him time and time again! Thanks Brandon!
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Reliable. Thank you.
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Other than nearly a 2 year wait the 'approval' for the green card was very welcomed! The COVID pandemic proved a delay for processding but Alex kept us fully in the loop. Many thanks indeed to Alex and his team in Lubbock, TX.
Owner response
Thanks, Marie! You and Darrin were a pleasure to work with! <br><br>Congratulations on your permanent residency!
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I don’t know about the lawyer but the person who picked up phone call has a very bad attitude, so be prepared if you stuck with the phone call
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Great Place! I called here trying to get represented, unfortunately they couldn’t take my case, but got me in contact with someone that would. The person on the phone was really kind and helpful.
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Very respectful and kind
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Great people and very helpful with my situation
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I want to thank Alex for his extreme professionalism and exceptional client service during my application to register permanent residence case. He was always prompt to reply to mine or my husband's emails, and was always available on the phone for any kind of questions regarding the case. We were particularly impressed with the duration of the case once we filed the documents. A little over a year to get my residency is a blessing, so thank you. Whenever you are in Fort Worth give me a call; we would be delighted to take you out to dinner. Thanks again Alex!!
Owner response
Thanks, Genesis! You and your husband were a pleasure to work with! I would love to get dinner with you sometime!<br><br>Congratulations on your permanent residency!
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