Thieves promise you so many things and in the end they fix nothing, they just steal your money and tell you they can't do anything
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Consumer Law Group
Aurora Personal Injury Lawyer — 2289 Client Reviews Analyzed
4.8(2289 reviews)Consumer Law Group is a Personal Injury law firm in Aurora, IL, located at 160 S River St Suite 108 and reachable at +1312-759-7777. Clients have rated the firm 4.8 out of 5 across 2289 public Google reviews, 10 of which include written feedback. The most recent written review is from Sindy Chavez on Jun 10, 2026 (85 days ago).
Owner engagement: Consumer Law Group replies on 7% of visible Google reviews, and roughly 95% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: care for the whole situation, communication and updates, and personal attention. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
Named attorneys at this firm: Sofia Silva, Today I started and Iris Gabriel are the attorneys most frequently named by clients in reviews of Consumer Law Group.
How we compiled this: CrashStory combines public review evidence with directory and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
2289 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Consumer Law Group is a personal injury law firm serving clients in Aurora, Illinois, located at 160 S River St Suite 108 60506.
Review evidence: Clients have left 2289 public Google reviews averaging 4.8 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Aurora, Illinois firms before you decide.
Quick signals: attorneys named most often in reviews are Sofia Silva, Today I started, Iris Gabriel; the Google Business profile for this firm is verified; 39 photos are public on Google; contact the firm to ask about consultation fees.
Contact Consumer Law Group at (312) 759-7777 or visit consumerlaw.com for a free case review.
2,289 public reviews and 19 written reviews.
Most recent written review from Sindy Chavez: Apr 17, 2026 (139 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 95% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from Sindy Chavez: Apr 17, 2026 (139 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Apr 17, 2026 (139 days ago). Compare that recency with the other firms you are considering.
Thieves promise you so many things and in the end they fix nothing, they just steal your money and tell you they can't do anything
I was assisted by Erick Hernández, who provided excellent advice and gave me the best information and options for my needs. Thank you very much.
If I could leave ZERO stars I would. They are the WORST!! Communication is terrible, they only call on time when it comes to collecting payment but besides that they never call with updates or help in any way!!! You spend hours waiting for answers and when you finally get through to talk to somebody they are clueless and say they will have somebody call you with a response!! Very unprofessional and unorganized.
160 S River St Suite 108, Aurora, IL 60506
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Recent written Google reviews from the last 30 days appear first. Older written reviews stay available through pagination and filtering.
Multi-tag filters use OR matching across all assigned classification tags.
Most recent written review from Sindy Chavez: Apr 17, 2026 (139 days ago)
Written Reviews
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Average Rating
4.58
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Showing 19 of 19 written reviews.
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Unknown
Thieves promise you so many things and in the end they fix nothing, they just steal your money and tell you they can't do anything
Case Type Unspecified
Unknown
I was assisted by Erick Hernández, who provided excellent advice and gave me the best information and options for my needs. Thank you very much.
Owner response
Thank you, Alfredo, for your kind comment. We are pleased to hear that Erick provided you with clear guidance and helped you understand the best options for your case. Our team works with a structured, attorney-led consultation and review process to ensure that every client receives reliable information and ongoing support. With over 200,000 consultations conducted and a nationwide team, we greatly appreciate your trust in our firm.
Case Type Unspecified
Unknown
If I could leave ZERO stars I would. They are the WORST!! Communication is terrible, they only call on time when it comes to collecting payment but besides that they never call with updates or help in any way!!! You spend hours waiting for answers and when you finally get through to talk to somebody they are clueless and say they will have somebody call you with a response!! Very unprofessional and unorganized.
Owner response
We’re sorry to hear that your experience has been frustrating, and we appreciate you sharing this feedback. Our firm follows a structured case management process that includes ongoing communication, internal follow-ups, and attorney-led reviews to ensure each case is properly evaluated and handled. With over 200,000 consultations completed and a nationwide team of legal professionals, our goal is to provide consistent support and clarity throughout the process. We understand how important timely updates are and take concerns about communication seriously. Please contact us at reviews@consumerlaw.com<br> or 773.364.4408 so we can review your case directly.
Case Type Unspecified
Unknown
Sofia Silva helped me with all my questions needed. Very nice and super helpful. Made sure all my questions were met and answered.
Owner response
Thank you, Sandra, for your kind feedback. We are pleased to hear that Sofia was able to answer all your questions and provide you with helpful and dedicated service. Our team uses a structured consultation and case evaluation process to ensure that every client receives clear and reliable guidance. With over 200,000 consultations conducted and a nationwide team, we greatly appreciate your trust in our firm.
Case Type Unspecified
Unknown
Excellent service, 💯 Sofia Silva answered all my questions about the husband request
Owner response
Thank you so much for your review, Misael. We're glad to hear that Sofia provided you with clear guidance and that you were able to better understand your spousal petition process. Our firm follows a structured intake and attorney-led review process to ensure that each case is carefully evaluated and clients receive reliable information. As a national immigration firm serving immigrant communities since 2010, we appreciate the opportunity to assist you.
Case Type Unspecified
Unknown
Sofia Silva, good staff
Owner response
Thank you, Sandra, for your feedback. We're delighted to hear that Sofia provided you with a positive experience and that you felt well taken care of by our team. Our firm uses a structured consultation and case evaluation process to ensure clients receive clear guidance from the outset. With over 200,000 consultations conducted and a team serving clients nationwide, we greatly appreciate your trust in us.
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Very responsible and efficient, very professional.
Owner response
Thank you, Tania, for your kind words. We are pleased to hear that you found our team to be responsible, efficient, and professional. Our firm uses a structured consultation and case evaluation process to ensure that each client receives clear guidance and timely support. With over 200,000 consultations conducted and a nationwide team, we greatly appreciate your trust in us.
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Unknown
I'm handling an asylum case in Illinois, and Rocio Martinez was very kind and provided excellent service.
Owner response
Thank you, Rosa, for taking the time to share your experience. We are pleased to hear that Rocio provided you with kind and professional care while assisting you with your asylum case. Our team works with a structured intake and attorney-led review process to ensure that every case receives careful evaluation and clear guidance. As a national immigration firm serving clients across the country through virtual consultations, we appreciate the trust you have placed in our team.
Case Type Unspecified
Unknown
Today I started my work permit application process. The requirements and steps to follow were explained to me. I was assisted by legal assistant Iris Gabriel... everything was clear to me, and I left feeling friendly and satisfied with her work and how she treated me.
Owner response
Thank you, Edgar, for sharing your experience. We're glad to hear that Iris took the time to clearly explain the requirements and steps involved in your work permit application. Our team uses a structured case intake and evaluation process so that every client understands how their application will progress. With over 200,000 inquiries handled and a nationwide team of attorneys and legal staff, we appreciate the opportunity to assist you.
Case Type Unspecified
Unknown
Today I started my work permit process. I'm applying from Florida. Today they explained the requirements and steps to follow. I was assisted by legal assistant Iris Gabriel. Everything she explained was clear; she answered all my questions and was very kind in her explanation. I was very satisfied and would recommend her service.
Owner response
Luis, we appreciate your valuable feedback. Starting the immigration process with clear explanations and organized preparation is a fundamental part of our team approach. With thousands of approvals each year, we remain committed to constant communication and careful handling of every case. Thank you for recognizing Iris's dedication.
Case Type Unspecified
Unknown
We are processing our residency application. Today they explained the requirements and steps to us. I was assisted by legal assistant Iris Gabriel. I loved the service; excellent attention. Highly recommended.
Owner response
Thank you, Angel, for your recommendation. We are pleased to hear that Iris Gabriel clearly explained the requirements and steps involved in your residency application. Our firm uses a structured, multi-stage process to ensure clients understand each phase of their application. We appreciate your trust in our team.
Case Type Unspecified
Unknown
I'm processing my residency application from Virginia. Today I was welcomed and they explained the documents I need. I was assisted by legal assistant Iris Gabriel, who was very specific and clear, leaving no doubts. She was very kind and professional. I'm quite satisfied with the service, and so far I would recommend her to anyone else. Don't hesitate to hire her.
Owner response
Thank you, Flor, for sharing your experience. We are pleased to hear that Iris Gabriel provided you with clear and detailed guidance as you began your residency process from Virginia. Our firm uses a structured intake and review process led by attorneys to carefully explain the requirements and answer any questions you may have. We sincerely appreciate your recommendation and your trust in Consumer Law Group.
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