I needed an urgent counseling in area that is supposedly of their expertise. I talked to an agent, filled an application and they gave me contact info of an attorney to help me. I contacted the attorney and did a follow up, never received any callback. Only after my deadline was over, a Cooley agent got back to me by email, informing me that they will NOT take my case! If one thing, you need reliability from a law firm, which Cooley lacks big time! Very unprofessional...
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