Refusing a chemical test during confusion made me fear automatic suspension. The DWI Team represented me at the hearing and successfully reduced the impact on my driving privileges.
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DWI TEAM
Rochester Personal Injury Lawyer — 20 Client Reviews Analyzed
4.8(20 reviews)DWI TEAM is a Personal Injury law firm in Rochester, NY, located at 28 E Main St #900 and reachable at +1585-653-2018. Clients have rated the firm 4.8 out of 5 across 20 public Google reviews, 10 of which include written feedback. The most recent written review is from Uzma Sheikh on May 8, 2026 (127 days ago).
Owner engagement: DWI TEAM replies on 75% of visible Google reviews, and roughly 80% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: help during a stressful moment, clear next steps, and care for the whole situation. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
Named attorneys at this firm: Alex Serles is the attorney most frequently named by clients in reviews of DWI TEAM.
How we compiled this: CrashStory combines public review evidence with directory and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
20 reviews
Years Experience
Practice Areas
Office Location
Consultation
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DWI TEAM is a personal injury law firm serving clients in Rochester, New York, located at 28 E Main St #900 14614.
Review evidence: Clients have left 20 public Google reviews averaging 4.8 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Rochester, New York firms before you decide.
Quick signals: attorneys named most often in reviews are Alex Serles; the Google Business profile for this firm is verified; 8 photos are public on Google; contact the firm to ask about consultation fees.
Contact DWI TEAM at (585) 653-2018 or visit dwiteam.com for a free case review.
20 public reviews and 15 written reviews.
Most recent written review from Uzma Sheikh: Mar 4, 2026 (192 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 100% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from Uzma Sheikh: Mar 4, 2026 (192 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Mar 4, 2026 (192 days ago). Compare that recency with the other firms you are considering.
Refusing a chemical test during confusion made me fear automatic suspension. The DWI Team represented me at the hearing and successfully reduced the impact on my driving privileges.
I was arrested for a Standard DWI after being pulled over on my way home from dinner. The DWI Team carefully reviewed the officer’s report and developed a strategy that reduced the potential penalties.
I was charged with Vehicular Assault following an accident investigation linked to DWI. The DWI Team analyzed the crash report thoroughly and clarified critical facts.
28 E Main St #900, Rochester, NY 14614
Recent crash data for the area around DWI TEAM loads when this section comes into view.
Recent written Google reviews from the last 30 days appear first. Older written reviews stay available through pagination and filtering.
Multi-tag filters use OR matching across all assigned classification tags.
Most recent written review from Uzma Sheikh: Mar 4, 2026 (192 days ago)
Written Reviews
15
Average Rating
4.67
Reviews (30d)
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Older Archive
15
Assigned Tags (3)
Showing 15 of 15 written reviews.
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Reviews older than 30 days are kept available in pages of 12.
Case Type Unspecified
Unknown
Refusing a chemical test during confusion made me fear automatic suspension. The DWI Team represented me at the hearing and successfully reduced the impact on my driving privileges.
Owner response
Thank you, Uzma. We’re happy we could support you and help you get back on the road with confidence.
Case Type Unspecified
Unknown
I was arrested for a Standard DWI after being pulled over on my way home from dinner. The DWI Team carefully reviewed the officer’s report and developed a strategy that reduced the potential penalties.
Owner response
We’re grateful for your trust, Linda. Helping clients through challenging moments is always our top priority.
Case Type Unspecified
Unknown
I was charged with Vehicular Assault following an accident investigation linked to DWI. The DWI Team analyzed the crash report thoroughly and clarified critical facts.
Owner response
Thank you, Hanna. We’re glad our team could step in, review the crash report, and help clarify the critical facts. We appreciate your trust.
Case Type Unspecified
Unknown
Special circumstances in my case involved prior legal issues that increased penalties. The DWI Team addressed each factor directly and built a defense tailored to my history.
Owner response
Thank you, Christine. We’re glad our team took the time to understand the full picture and put together an approach that fit your situation. We appreciate your trust and you taking the time to share this.
Case Type Unspecified
Unknown
After refusing a chemical test during a stressful arrest, I worried about automatic suspension. The DWI Team handled the refusal hearing professionally and worked to protect my driving privileges.
Owner response
Thank you, Betty. We know how stressful it is when driving privileges are on the line, and we’re glad our team could step in and help protect what matters day to day. We appreciate you trusting us.
Case Type Unspecified
Unknown
An ignition interlock device violation was reported even though I followed all rules carefully. The DWI Team reviewed maintenance records, identified technical errors, and resolved the issue before harsher penalties were imposed.
Owner response
Walter, thank you for your trust. We’re glad our team could step in and provide guidance when it mattered most.
Case Type Unspecified
Unknown
I can’t recommend Alex Sereles enough. From start to finish, he was knowledgeable, responsive, and truly had my best interests in mind. Alex explained everything clearly, kept me informed, and worked hard to get the best possible outcome in my DWI case. If you need someone who knows what they’re doing and actually cares, this is the lawyer you want.
Owner response
Thank you, Samantha. Alex will really appreciate hearing this. We’re glad you felt supported, kept in the loop, and confident in how everything was handled from start to finish. Thank you for trusting us with your case and for taking the time to recommend Alex.
Case Type Unspecified
Unknown
The service I received was so terrible I have filed an official attorney grievance with the 7th Judicial District as well as a complaint to the New York Bar Association. My attorney Alex Serles was grossly unprepared for my hearing and utterly incompetent. Even the judge and District Attorney were angry with his lack of preparedness for my case that morning. The judge was going to cancel the hearing as a result. Which would have been another hardship for me having come a long distance travel out-of-state. So instead, my attorney just threw me under the bus to get the hearing done that morning; even after the judge said he had no other option but to “sentence me with all punishments having nothing to go on”, based upon my attorney’s lack of preparedness and gross incompetence. The District Attorney also expressed her anger that Alex Serles had not even updated her on my case in preparation for my hearing. The Senior Management Partner (attorney) as well, was not at all caring nor compassionate regarding the gross negligence I received from my attorney Alex Serles. I cannot warn future clients enough to not hire this firm to represent you. It was an over $5500 thousand dollar expensive lesson for me to learn. “Buyers Beware!”!
Owner response
Thank you for taking the time to share your feedback. We take all client concerns seriously and are deeply disappointed to hear that you feel this way about your experience.<br> <br>However, we respectfully disagree with your characterization of the representation you received. Our team, including Attorney Mr. Serles and Mr. Nave, is highly experienced in handling DWI matters. We prepared for your case in accordance with the law, court procedures, and the information and cooperation provided to us. While we understand the process can be stressful—especially when there are travel considerations and legal consequences involved—we do our best to guide clients through it with clarity and care.<br> <br>It is important to note that our ability to advocate effectively on a client’s behalf is directly impacted by communication, cooperation, and a willingness to follow advice. In this situation, despite our efforts, we faced ongoing difficulties in working collaboratively with you, which we believe ultimately impacted the process.<br> <br>While we welcome constructive feedback and will always strive to improve, we stand behind the efforts made in your case. If you have any questions or would like to further discuss your experience with our management team directly, we are open to that conversation and can email our CEO directly at skelsey@dwiteam.com. <br> <br>We wish you the best moving forward.
Case Type Unspecified
Unknown
I’m blessed to have worked with my attorney. This case was over my head. I’ve never been to court before and never wanted to, but here I was. They helped me get out of criminal charges that were unfairly put on me and got my ticket reduced to something I could reasonably deal with. Thanks to everyone who put their neck out for me. Everyone was so smart and informed. It was great to work with these guys. They know what they’re doing for sure.
Owner response
Damien, we're so glad to hear that our team could help you navigate your first court experience and achieve a favorable outcome. Your kind words about our attorneys' knowledge and support are greatly appreciated. Thank you for trusting us with your case!
Case Type Unspecified
Unknown
Good experience overall!
Owner response
Lacey, we're glad to hear you had a good experience overall. Thank you for sharing your feedback!
Case Type Unspecified
Unknown
They put me right through to a lawyer Alex Serles and he got my case handled faster than i thought possible. Helped me with every step of the way and any questions i had always. Really appreciate the team and Especially Alex for making sure things got done and done right.
Owner response
Thank you for the amazing review and recommendation. We appreciate you!
Case Type Unspecified
Unknown
The best of the best
Owner response
We appreciate the kind words
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