Refusing a chemical test during confusion made me fear automatic suspension. The DWI Team represented me at the hearing and successfully reduced the impact on my driving privileges.
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DWI TEAM
Rochester Personal Injury Lawyer — 20 Client Reviews Analyzed
4.8(20 reviews)DWI TEAM is a Personal Injury law firm in Rochester, NY, located at 28 E Main St #900 and reachable at +1585-653-2018. Clients have rated the firm 4.8 out of 5 across 20 public Google reviews, 15 of which include written feedback. The most recent written review is from Uzma Sheikh on Mar 5, 2026 (102 days ago).
Owner engagement: DWI TEAM replies on 75% of visible Google reviews, and roughly 80% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: help during a stressful moment, clear next steps, and care for the whole situation. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
Named attorneys at this firm: Alex Serles is the attorney most frequently named by clients in reviews of DWI TEAM.
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
20 reviews
Years Experience
Practice Areas
Office Location
Consultation
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DWI TEAM is a personal injury law firm serving clients in Rochester, New York, located at 28 E Main St #900 14614.
Review evidence: Clients have left 20 public Google reviews averaging 4.8 out of 5, 15 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Rochester, New York firms before you decide.
Quick signals: attorneys named most often in reviews are Alex Serles; the Google Business profile for this firm is verified; 8 photos are public on Google; contact the firm to ask about consultation fees.
Contact DWI TEAM at (585) 653-2018 or visit dwiteam.com for a free case review.
20 public reviews and 15 written reviews.
Most recent written review from Uzma Sheikh: Mar 5, 2026 (102 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 75% of reviews
80% of the visible replies look at least somewhat personalized instead of fully templated.
Most recent written review from Uzma Sheikh: Mar 5, 2026 (102 days ago)
Mentioned in 10 reviews, with an average 4.6-star rating when clients talk about this theme.
Mentioned in 7 reviews, with an average 4.4-star rating when clients talk about this theme.
Mentioned in 5 reviews, with an average 4.2-star rating when clients talk about this theme.
10 reviews touch this theme, including 1 clearly negative mentions and 0 mixed mentions.
7 reviews touch this theme, including 1 clearly negative mentions and 0 mixed mentions.
The newest written review in this dataset is from Mar 5, 2026 (102 days ago). Compare that recency with the other firms you are considering.
Refusing a chemical test during confusion made me fear automatic suspension. The DWI Team represented me at the hearing and successfully reduced the impact on my driving privileges.
I was arrested for a Standard DWI after being pulled over on my way home from dinner. The DWI Team carefully reviewed the officer’s report and developed a strategy that reduced the potential penalties.
I was charged with Vehicular Assault following an accident investigation linked to DWI. The DWI Team analyzed the crash report thoroughly and clarified critical facts.
28 E Main St #900, Rochester, NY 14614
Recent crash data for the area around DWI TEAM loads when this section comes into view.
Recent written Google reviews from the last 30 days appear first. Older written reviews stay available through pagination and filtering.
Multi-tag filters use OR matching across all assigned classification tags.
Most recent written review from Uzma Sheikh: May 8, 2026 (38 days ago)
Written Reviews
10
Average Rating
4.60
Reviews (30d)
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Reviews (90d)
10
Older Archive
10
Assigned Tags (3)
Showing 10 of 10 written reviews.
1 star
1
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9
Reviews older than 30 days are kept available in pages of 12.
Uzma Sheikh
Personal Injury
Unknown
Refusing a chemical test during confusion made me fear automatic suspension. The DWI Team represented me at the hearing and successfully reduced the impact on my driving privileges.
Linda Parker
Personal Injury
Unknown
I was arrested for a Standard DWI after being pulled over on my way home from dinner. The DWI Team carefully reviewed the officer’s report and developed a strategy that reduced the potential penalties.
Hanna C
Personal Injury
Unknown
I was charged with Vehicular Assault following an accident investigation linked to DWI. The DWI Team analyzed the crash report thoroughly and clarified critical facts.
Christine C. Rivera
Personal Injury
Unknown
Special circumstances in my case involved prior legal issues that increased penalties. The DWI Team addressed each factor directly and built a defense tailored to my history.
Betty Ruiz
Personal Injury
Unknown
After refusing a chemical test during a stressful arrest, I worried about automatic suspension. The DWI Team handled the refusal hearing professionally and worked to protect my driving privileges.
Walter Mooney
Personal Injury
Unknown
An ignition interlock device violation was reported even though I followed all rules carefully. The DWI Team reviewed maintenance records, identified technical errors, and resolved the issue before harsher penalties were imposed.
Samantha Dawley
Personal Injury
Unknown
I can’t recommend Alex Sereles enough. From start to finish, he was knowledgeable, responsive, and truly had my best interests in mind. Alex explained everything clearly, kept me informed, and worked hard to get the best possible outcome in my DWI case. If you need someone who knows what they’re doing and actually cares, this is the lawyer you want.
Libbi Martino
Personal Injury
Unknown
The service I received was so terrible I have filed an official attorney grievance with the 7th Judicial District as well as a complaint to the New York Bar Association. My attorney Alex Serles was grossly unprepared for my hearing and utterly incompetent. Even the judge and District Attorney were angry with his lack of preparedness for my case that morning. The judge was going to cancel the hearing as a result. Which would have been another hardship for me having come a long distance travel out-of-state. So instead, my attorney just threw me under the bus to get the hearing done that morning; even after the judge said he had no other option but to “sentence me with all punishments having nothing to go on”, based upon my attorney’s lack of preparedness and gross incompetence. The District Attorney also expressed her anger that Alex Serles had not even updated her on my case in preparation for my hearing. The Senior Management Partner (attorney) as well, was not at all caring nor compassionate regarding the gross negligence I received from my attorney Alex Serles. I cannot warn future clients enough to not hire this firm to represent you. It was an over $5500 thousand dollar expensive lesson for me to learn. “Buyers Beware!”!
Damien Evans
Personal Injury
Unknown
I’m blessed to have worked with my attorney. This case was over my head. I’ve never been to court before and never wanted to, but here I was. They helped me get out of criminal charges that were unfairly put on me and got my ticket reduced to something I could reasonably deal with. Thanks to everyone who put their neck out for me. Everyone was so smart and informed. It was great to work with these guys. They know what they’re doing for sure.
Lacey Morris
Personal Injury
Unknown
Good experience overall!
3 other offices for this firm
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