I made an inquiry through their website on behalf of my father. Shortly after, he received a call from what sounded like one of those AI robot call systems, and he couldn’t get a human on the line. Eventually he was transferred but not only did he end up at the wrong office (even though I specifically stated our location in the inquiry) he still didn’t reach a person and was sent straight to voicemail. At that point it was clear this firm probably isn’t the right fit for us. When it comes to legal matters we really value human connection, understanding, and the ability to speak directly with someone especially when helping an older family member navigate the process. For us, supporting businesses that invest in real people and accessible communication matters, so we will be looking elsewhere.
Analyzing Data...