They don’t listen and keep calling when they are told it’s not the person they are looking for
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Empower Legal Group LLC
West Hartford Personal Injury Lawyer — 24 Client Reviews Analyzed
4.8(24 reviews)Empower Legal Group LLC is a Personal Injury law firm in West Hartford, CT, located at 71 Raymond Rd and reachable at +1959-666-6972. Clients have rated the firm 4.8 out of 5 across 24 public Google reviews, 10 of which include written feedback. The most recent written review is from bige on May 8, 2026 (86 days ago).
Owner engagement: Empower Legal Group LLC replies on 92% of visible Google reviews, and roughly 73% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: communication and updates, care for the whole situation, and clear next steps. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
24 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Empower Legal Group LLC is a personal injury law firm serving clients in West Hartford, Connecticut, located at 71 Raymond Rd 06107.
Review evidence: Clients have left 24 public Google reviews averaging 4.8 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other West Hartford, Connecticut firms before you decide.
Quick signals: the Google Business profile for this firm is verified; 14 photos are public on Google; contact the firm to ask about consultation fees.
Contact Empower Legal Group LLC at (959) 666-6972 for a free case review.
24 public reviews and 20 written reviews.
Most recent written review from bige: Apr 8, 2024 (846 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 100% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from bige: Apr 8, 2024 (846 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Apr 8, 2024 (846 days ago). Compare that recency with the other firms you are considering.
They don’t listen and keep calling when they are told it’s not the person they are looking for
This review is long overdue, but Irene was very helpful at a time I needed legal assistance while transitioning my employment. She was excellent at communicating throughout the process from the initial consultation to following up with me after the resolution. She made herself available immediately when I was ready to take action and made the entire process almost entirely stress free. I can’t recommend Irene enough for anyone needing legal help with employment issues.
Attorney Bassock was highly recommended to me by a local attorney when I asked for "the best" employment attorney in the region. Her reputation speaks for itself and is well earned. As others have noted, she was extremely engaged and responsive. Her guidance was helpful and direct. She was able to make complex legal topics, strategies, and procedures simple and patiently and effectively answered my questions. I also appreciated that she provided regular updates, including information regarding ongoing contacts and behind the scenes negotiations, which is helpful during the stressful and uncertain times for which her services are retained. I couldn't recommend her more highly. She is extremely bright, kind, and a wonderful resource for those who need her services.
71 Raymond Rd, West Hartford, CT 06107
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Most recent written review from bige: Apr 8, 2024 (846 days ago)
Written Reviews
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Average Rating
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Case Type Unspecified
Unknown
They don’t listen and keep calling when they are told it’s not the person they are looking for
Owner response
Hi Bige- Our firm does not make outgoing phone calls repeatedly. I would suggest checking to make sure it is Empower Legal Group before leaving reviews like this. Thank you and have a great day.
Case Type Unspecified
Unknown
This review is long overdue, but Irene was very helpful at a time I needed legal assistance while transitioning my employment. She was excellent at communicating throughout the process from the initial consultation to following up with me after the resolution. She made herself available immediately when I was ready to take action and made the entire process almost entirely stress free. I can’t recommend Irene enough for anyone needing legal help with employment issues.
Owner response
Thank you, Cindy. I thank you for the positive review and hope that all is going well with you.
Case Type Unspecified
Unknown
Attorney Bassock was highly recommended to me by a local attorney when I asked for "the best" employment attorney in the region. Her reputation speaks for itself and is well earned. As others have noted, she was extremely engaged and responsive. Her guidance was helpful and direct. She was able to make complex legal topics, strategies, and procedures simple and patiently and effectively answered my questions. I also appreciated that she provided regular updates, including information regarding ongoing contacts and behind the scenes negotiations, which is helpful during the stressful and uncertain times for which her services are retained. I couldn't recommend her more highly. She is extremely bright, kind, and a wonderful resource for those who need her services.
Owner response
Thank you, Kevin. We operated as a strong team and I’m glad that we successfully navigated this complicated situation. Good luck and please keep in touch!
Case Type Unspecified
Unknown
Knowledgeable, straightforward, empathetic, honest and supportive. Pretty much all you can ask for in an employment lawyer.
Owner response
Thank you for taking the time to leave this positive review - I hope that you are doing well.
Case Type Unspecified
Unknown
I had a consultation with Irene. She was incredibly helpful with my questions and concern. I found her to be very honest and to the point. If I decide I need a counsel in the future, I will definitely reach out to her again.
Owner response
Thank you for the kind feedback - please let us know if you need any further assistance. Thanks again!
Case Type Unspecified
Unknown
It was my first time talking to a lawyer about situation with my employment. Irene was straight to the point, answered my questions in very clear manner, with minimum of "legalese". I am very satisfied with our conversation, and would recommend her to anyone seeking legal advise about employment matters.
Owner response
Thank you for the kind review, Anna. Please reach out again if you need any further assistance.
Case Type Unspecified
Unknown
Irene is smart and savvy, working from the big picture with a great deal of humanity. She immediately "gets it" and offers comprehensive advice. She is a passionate advocate and keeps your longterm goals at the heart of her guidance. I highly recommend Irene to anyone seeking employment law representation.
Owner response
Thank you for the terrific feedback - please keep in touch! Wishing you success with your next chapter:-)
Case Type Unspecified
Unknown
This was the first time in my life, I reached to reach out to a lawyer. First, it was easy to schedule a consultation review of a contract and share the information with her. Second, she took the time to understand my concerns and enjoy the contract addressed my concerns. Irene is personable, responsive, and has an easy process to handle issue. I would highly recommend her if you have any issues that require expertise in contract evaluation!!!
Owner response
Thank you for trusting me! I am happy about the opportunity that you have been offered and I hope that my advice makes you more comfortable with this employer. Thank you for taking the time to leave a review. It means alot to me. Irene-
Case Type Unspecified
Unknown
Working with Irene was a fantastic experience! She is a great listener, insightful and is more than willing to share her expertise. Five Star!!!
Owner response
Thank you, Michael. I am glad that I could help. Good luck with your next steps.
Case Type Unspecified
Unknown
Empower Legal Group, and more specifically Irene Bassock, provided me with outstanding service through a very difficult process. Her responsiveness, advice and council was second to none. She was always truthful with her assessment of the situation and made sure that she provided clear guidance on what my expectations should be (which I must say were always spot on!). Her professionalism, candor and followthrough made what was a very difficult process seem far less daunting. I would highly recommend her if you are in need of a labor attorney.
Owner response
Thank you for trusting me to help you through such a difficult and challenging period of your life. I appreciate that you took the time to provide your thoughts on my assistance. Good luck with your next opportunity and let me know where you land.
Case Type Unspecified
Unknown
This was the first time in my life, I'm 52, that I had to reach out to a lawyer. I was wrongfully terminated and everyone recommended that I find a lawyer. A person I know recommended Irene. I contacted her with my issue and found her to be very personable. She explained the process very thoroughly and without any legalize. All the documentation was handle online, which I really appreciated as I didn't have to take time off to sign papers etc. She was amazingly responsive to any emails I sent and did a great job in keeping me up to date with my case. I would highly recommend her if you have any issues that require expertise in employment law!!!
Owner response
Thank you, Don. I am thrilled that we were able to resolve your dispute at an early stage. I wish you luck with your new employment and am confident that they will appreciate you more than your prior employer!
Case Type Unspecified
Unknown
Empower Legal Group LLC was recommended to me by an HR Executive. I cannot express how helpful and professional Irene is. From the moment we spoke, I felt confident that my interests would be well represented. Irene was upfront and honest, made no guarantees however reassured me that she would do everything possible to advocate for me and my situation. I was surprised on how quickly she was able to resolve my issue (in my favor) and kept me informed with what was happening along the way. I have since recommended her to a colleague who is in need of assistance as well. Before you contact anyone, give Empower Legal Group a call. You will not be disappointed.
Owner response
David, your review is appreciated and I am thrilled with how we were able to work through this complicated issue and resolve it to your satisfaction in a timely fashion. Good luck to you!
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