Not impressed!! No communication skills and lack of caring for the elderly and their families.
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Family First Firm - Medicaid & Elder Law Attorneys
Altamonte Springs Personal Injury Lawyer — 70 Client Reviews Analyzed
4.9(70 reviews)Family First Firm - Medicaid & Elder Law Attorneys is a Personal Injury law firm in Altamonte Springs, FL, located at 715 Douglas Ave Suite# 40 and reachable at +1407-315-2251. Clients have rated the firm 4.9 out of 5 across 70 public Google reviews, 10 of which include written feedback. The most recent written review is from Amy Goff on May 8, 2026 (90 days ago).
Owner engagement: Family First Firm - Medicaid & Elder Law Attorneys replies on 24% of visible Google reviews, and roughly 100% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: care for the whole situation, personal attention, and clear next steps. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
Named attorneys at this firm: Beth Roland is the attorney most frequently named by clients in reviews of Family First Firm - Medicaid & Elder Law Attorneys.
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
70 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Family First Firm - Medicaid & Elder Law Attorneys is a personal injury law firm serving clients in Altamonte Springs, Florida, located at 715 Douglas Ave Suite# 40 32714.
Review evidence: Clients have left 70 public Google reviews averaging 4.9 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Altamonte Springs, Florida firms before you decide.
Quick signals: attorneys named most often in reviews are Beth Roland; the Google Business profile for this firm is verified; 31 photos are public on Google; contact the firm to ask about consultation fees.
Contact Family First Firm - Medicaid & Elder Law Attorneys at (407) 315-2251 or visit familyfirstfirm.com for a free case review.
70 public reviews and 20 written reviews.
Most recent written review from Amy Goff: Dec 10, 2025 (239 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 45% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from Amy Goff: Dec 10, 2025 (239 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Dec 10, 2025 (239 days ago). Compare that recency with the other firms you are considering.
Not impressed!! No communication skills and lack of caring for the elderly and their families.
So very grateful for Ms Tatiana Gossett. She gave me great guidance and advice during a very difficult time. She was very knowledgeable, professional, and empathetic. Thank you again Tatiana.
So friendly and efficient!
715 Douglas Ave Suite# 40, Altamonte Springs, FL 32714
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Recent written Google reviews from the last 30 days appear first. Older written reviews stay available through pagination and filtering.
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Most recent written review from Amy Goff: Dec 10, 2025 (239 days ago)
Written Reviews
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4.60
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Not impressed!! No communication skills and lack of caring for the elderly and their families.
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So very grateful for Ms Tatiana Gossett. She gave me great guidance and advice during a very difficult time. She was very knowledgeable, professional, and empathetic. Thank you again Tatiana.
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So friendly and efficient!
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Marvelis is exactly that MARVELOUS! The way she puts her heart into everything is inspiring.
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I had the pleasure of talking with John Simone. He was very professional and answered my questions with confidence.
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I can not express enough gratitude towards the caring, compassionate, and competent individuals who work at this firm. They were not only helpful navigating through this difficult time with legal matters, but were so very helpful with personal ones as well. I highly recommend them for all of your and your loved ones needs. Especially Bre and Geoff. They are wonderful.
Owner response
Thank you for your review! It’s great to hear you had an awesome experience with our team. We greatly value your time in writing this review and know that it will assist other Florida families when choosing an attorney. <br><br> <br><br>If we can be of any more service do not hesitate to contact us at 833-FL-SENIOR <br><br> <br><br>- Family First Firm
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I hope all calls are recorded. Just called and spoke with Ruth. She was very rude to my father and I. Very condescending and showed zero compassion regarding a highly sensitive topic. I was a receptionist for 5 years, if I spoke to a costumer the way Ruth spoke to my father and I, I would be fired. It’s called family first and I call about a family death and get treated with zero compassion. Sad.
Owner response
Hello Rozalyn,<br><br>I think you must have reached our after hours answering service as we do not have a Ruth who works for us. We would love to show you the caring service we're known for. Please reach out directly via email at intake@fff.law and one of our team members will call you. Sorry for the interaction you had with that company. We will be reaching out to them to address it.
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I have had excellent experiences with this firm.. They have helped me through working out financial issues for both me and my late husband to receive the best elder care services possible. They continue to be supportive and I have worked with several of their team all who show the same dedication, spirit and intellect in obtaining successful results.
Owner response
Thank you for your review, Lulu! It’s great to hear you had an awesome experience with our team. We greatly value your time in writing this review and know that it will assist other Florida families when choosing an attorney.<br><br>If we can be of any more service do not hesitate to contact us at 833-FL-SENIOR<br><br>- Family First Firm<br>
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My attorney referred me to Beth Roland and said Beth was the absolute best when it came to Family & Estate Planning. Boy was she on point! I can't tell you how much time, money and anguish Beth has saved our family. We are so grateful for all her knowledge and willingness to help. Beth Roland has a pure heart and a true calling for this line of work. God Bless you Beth and keep helping others.
Owner response
Thank you for your review, Ann! You’ve certainly made our day! At Family First Firm, we pride ourselves on providing an unparalleled client experience and we are thrilled you have experienced as such. Positive feedback like yours enables us to reach more families within the Sunshine State and serve them.<br><br>If we can be of any more service do not hesitate to contact us at 833-FL-SENIOR<br><br>- Family First Firm<br>
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🌟🌟🌟🌟🌟 I have had exceptional experiences with Bri as a family advocate! Her dedication, compassion, and expertise make a significant difference in these families lives. Bri and her team truly go above and beyond to ensure the best outcomes for families. I highly recommend these services to anyone in need of a caring and effective advocate. Thank you, Bri, for all your support!
Owner response
Thank you for your review, Jaidyn! Reading reviews like yours gives us a big smile. We know you could’ve used this time to do anything else but you chose to leave us a review–and for that we thank you! <br> <br>- Family First Firm <br>
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Excellent service
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Great attention , friendly staff
1 other office for this firm
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