Thank you for your response. I did not confuse your firm with another office. The phone number I called is saved in my phone, and it is associated with your office. I also have the date, time, and call records from today's conversation. It is possible that the employee is no longer with your firm, or perhaps there is some misunderstanding regarding the name. However, I can confirm that the person I spoke with today was extremely rude and dismissive. When I asked not to be spoken to in that manner, I was essentially told that if I was unhappy, I could take my business elsewhere. I work for a large trucking company, and we regularly deal with traffic and CDL matters. We have used your firm before, and I currently have two active cases needed a quote . That is why this experience was so disappointing. My intention was not to attack the firm or the attorneys. In fact, I stated in my review that I appreciate the work performed by the attorneys. My concern is solely about the way I was treated as a client today . I hope management will look into the matter rather than simply assume I contacted the wrong office.
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