We used Mr. Thompson from the original closing of our house and the title work in 2016 over a four year period. The staff were very pleasant and there were no errors in the paperwork. My two concerns: 1.Communication was very poor. We never received updates or needed information unless we were the ones to initiate the conversation. Literally, over 4 years, we never received an uninitiated email or phone call. Made us feel like this wasn’t important. 2.There was an issue with the original home’s title that caused us to put money into escrow. Mr. Thompson was the attorney we paid to close on our house and resolve this issue. The resolution took 4 years. I do believe it was challenging to get it completed as he repeatedly stated he was having paralegals and interns from his office working on it, but every time I called for an update, I would receive some sort of general assurances that they were very close to getting it sorted, they found someone who knew where the information was, etc. 4 years seems a bit excessive. Ultimately, throughout the process, we never felt like this was a priority.
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