Oh, what a difference a day and a little bit of communication make! I've been dealing with a time consuming, emotionally draining tobacco case since the death of my beloved mother in 2019. The type of situation my Ma would have helped me figure out if she were still here. Out of pure frustration, I posted a review here yesterday afternoon. Imagine my surprise when less than 2 hours later, Manny Serra, a managing partner at the firm, called me at home. Listen, I work with attorneys every day. Let's just say...as far as I'm concerned, this is not exactly a common occurrence. Not only was Manny empathetic and compassionate (yes, I promise you...this is indeed a law firm), but he essentially swooped in and put everything back on track. Charles Scott, who has the distinction of being the very first attorney I ever trusted, is also a partner at this firm. I don't know what type of sorcery is going on over at Kelley Uustal, but I will tell you this...that team? Incredible. Manny and Charles "activated" like the Wonder Twins! Now, I'm here...the next morning, rewriting reviews! I'm also a LOT closer to a resolution than I have been since this whole nightmare started. Again...I work with entirely too many attorneys. Manny and Charles are not those guys. Kelley Uustal has apparently cracked the code for recruiting folks who treat clients with the care and respect they deserve as human beings. Thanks for re-restoring my faith in attorneys. 10 out of 10, folks!
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