Called and a robot answered. It offered several appointment dates but every time I tried to book it. Robot said TRY ANOTHER DATE. I tried several times to pick a date. But no dice. I gave up. HIRE A HUMAN !!!
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Law Office of Brandon Martin
Bakersfield Personal Injury Lawyer — 16 Client Reviews Analyzed
3.9(16 reviews)Law Office of Brandon Martin is a Personal Injury law firm in Bakersfield, CA, located at 5060 California Ave #1090 and reachable at +1661-489-0000. Clients have rated the firm 3.9 out of 5 across 16 public Google reviews, 10 of which include written feedback. The most recent written review is from timoteo chang on Apr 25, 2026 (138 days ago).
Owner engagement: Law Office of Brandon Martin replies on 56% of visible Google reviews, and roughly 44% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: care for the whole situation, help during a stressful moment, and clear next steps. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
Named attorneys at this firm: Brandon Martin is the attorney most frequently named by clients in reviews of Law Office of Brandon Martin.
How we compiled this: CrashStory combines public review evidence with directory and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
16 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Law Office of Brandon Martin is a personal injury law firm serving clients in Bakersfield, California, located at 5060 California Ave #1090 93309.
Review evidence: Clients have left 16 public Google reviews averaging 3.9 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Bakersfield, California firms before you decide.
Quick signals: attorneys named most often in reviews are Brandon Martin; the Google Business profile for this firm is verified; 7 photos are public on Google; contact the firm to ask about consultation fees.
Contact Law Office of Brandon Martin at (661) 489-0000 or visit brandonmartinlaw.com for a free case review.
16 public reviews and 14 written reviews.
Most recent written review from timoteo chang: Oct 24, 2025 (321 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 64% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from timoteo chang: Oct 24, 2025 (321 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Oct 24, 2025 (321 days ago). Compare that recency with the other firms you are considering.
Called and a robot answered. It offered several appointment dates but every time I tried to book it. Robot said TRY ANOTHER DATE. I tried several times to pick a date. But no dice. I gave up. HIRE A HUMAN !!!
Brandon won't respond to ANY emails or calls regarding $2,550 that was supposed to be refunded to me by his office since that money ended up not being utilized during our estate planning with his office. I have tried a ridiculous amount of times to get ahold of Brandon, emails, calls to his office, texts and he basically has ignored about 95% of the attempts to contact him. The couple times he has responded he promises to mail me the check for the refund the same day. It never happens...My Father and I have been trying since March/April of this year(2025) to get the my money back from this office that Brandon personally told my Father in March was to be refunded to me. It is now mid-August and still nothing AND now when I call the office they forward my calls! I don't know what the issue is but at this point it feels to me as though Brandon has intentionally decided to simply keep my hard earned money for himself/his office. This is unethical and extremely frustrating to say the least. I will be filing an official complaint to the State Bar of California Office of the Chief Trial Counsel in regard to this and what appears to be, blatant theft. And yes, I have all the evidence gathered & timeline well established to back up the claims made here in my review.
I had trouble even leaving a 1 star review for Brandon. We had an initial appointment to start a simple trust, power of attorney, medical directive and an update to a property deed. He showed up over 40 minutes late. It seemed like he forgot about the appointment when my brother in law had called to confirm before driving down. His office was a mess with clients paper work scattered all over for anyone to see. Brandon quoted my Brother-in -law 1700$ for the work and then conveniently forgot he agreed on that. I offered to pay his price to add the documents for power of attorney, medical directive and deed update. Which now would cost 2500$, He agreed and stated it would take a week.I paid the whole amount upfront. We waited 2 months without a word. When contacted numerous times he gave multiple excuses on why the job wasn't complete. After multiple contacts the work was complete only lacking the updated deed. Which he did not complete and now my brother-in -law has to do himself. The papers were just handed over straight from copy and not even in a business folder or binder like a professional office would provide. I would not recommend anyone go seek service from Brandon Martin law office. Terrible customer service. I wish I had not paid the whole amount upfront. The service given was not worth the cost.
5060 California Ave #1090, Bakersfield, CA 93309
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Most recent written review from timoteo chang: Oct 24, 2025 (321 days ago)
Written Reviews
14
Average Rating
3.79
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14
Assigned Tags (3)
Showing 14 of 14 written reviews.
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Case Type Unspecified
Unknown
Called and a robot answered. It offered several appointment dates but every time I tried to book it. Robot said TRY ANOTHER DATE. I tried several times to pick a date. But no dice. I gave up. HIRE A HUMAN !!!
Owner response
Mr. Chang, we are transitioning to a new live caller or human-based answering service after problems with a human. I'm sorry you weren't able to schedule anything, but we figured that a high-tech answering machine would be better than no answer, at all, when we can't pick up. We'd ask that you reconsider the one star rating as it hurts our business dramatically and, unfortunately for us, you've never been a client and have never used our services?
Case Type Unspecified
Unknown
Brandon won't respond to ANY emails or calls regarding $2,550 that was supposed to be refunded to me by his office since that money ended up not being utilized during our estate planning with his office. I have tried a ridiculous amount of times to get ahold of Brandon, emails, calls to his office, texts and he basically has ignored about 95% of the attempts to contact him. The couple times he has responded he promises to mail me the check for the refund the same day. It never happens...My Father and I have been trying since March/April of this year(2025) to get the my money back from this office that Brandon personally told my Father in March was to be refunded to me. It is now mid-August and still nothing AND now when I call the office they forward my calls! I don't know what the issue is but at this point it feels to me as though Brandon has intentionally decided to simply keep my hard earned money for himself/his office. This is unethical and extremely frustrating to say the least. I will be filing an official complaint to the State Bar of California Office of the Chief Trial Counsel in regard to this and what appears to be, blatant theft. And yes, I have all the evidence gathered & timeline well established to back up the claims made here in my review.
Owner response
While there was originally a disagreement about billing, we refunded the entire amount of the retainer. I'm proud of the work we did for this client, which involved my personally visiting a loved one in an assisted living facility more than once. But, it is true that communications broke down as Blaze was not a client, but a 3rd party paying for a client and was incorrectly characterized as a salesperson or solicitor in my system. I am no longer working the same answering service as a result of this and, again, fully refunded the retainer to make up for the delay, which meant going unpaid for revisions to an estate plan. We really do strive to make our clients happy, even in frustrating circumstances, and I enjoyed working with these clients.
Case Type Unspecified
Unknown
I had trouble even leaving a 1 star review for Brandon. We had an initial appointment to start a simple trust, power of attorney, medical directive and an update to a property deed. He showed up over 40 minutes late. It seemed like he forgot about the appointment when my brother in law had called to confirm before driving down. His office was a mess with clients paper work scattered all over for anyone to see. Brandon quoted my Brother-in -law 1700$ for the work and then conveniently forgot he agreed on that. I offered to pay his price to add the documents for power of attorney, medical directive and deed update. Which now would cost 2500$, He agreed and stated it would take a week.I paid the whole amount upfront. We waited 2 months without a word. When contacted numerous times he gave multiple excuses on why the job wasn't complete. After multiple contacts the work was complete only lacking the updated deed. Which he did not complete and now my brother-in -law has to do himself. The papers were just handed over straight from copy and not even in a business folder or binder like a professional office would provide. I would not recommend anyone go seek service from Brandon Martin law office. Terrible customer service. I wish I had not paid the whole amount upfront. The service given was not worth the cost.
Case Type Unspecified
Unknown
Absolutely an awesome experience and really enjoyed sitting down with Brandon Martin and discussing some of the issues I was facing with my family Trust during a absolute crisis in my families life. He has a immensely strong knowledge of Trust law and what is needed to ensure the proper protection of your family’s assets and property as well as Trustees Rights dealing with un willing parties that are beneficiaries. I would definitely recommend Brandon Martin in your time of need of legal assistance or counseling. ~ Joseph S. Zaragoza SGT. Retired US Army 💜🇺🇸⛩️⛩️⛩️
Case Type Unspecified
Unknown
After reviewing our trust documents, I scheduled an appointment with Brandon Martin for legal clarification. From the beginning, he was professional, efficient, and incredibly clear in his communication. His explanations made sense, and he walked us through our questions with calm confidence and straightforward business etiquette. He was transparent about fees and timing, which we truly appreciated. Brandon has a calm and knowledgeable demeanor that immediately puts you at ease. If we need to retain a trust attorney in the future, he will absolutely be our first call. Highly recommend his services.
Case Type Unspecified
Unknown
Update: later this same day Mr Martin called and apologized for standing me up earlier. We discussed my mother's estate, and he answered my questions and concerns, giving me 30 min rather than the complimentary 20min. His honesty and time were appreciated. ******************************* Original post 4/14/25: If I could rate 0 I would. Waited on zoom 40min+ for Martin to start our consult for settling my mothers estate. He set it up and confirmed in 3 different emails, one just an hour prior to our scheduled call. When he didn't connect after 5min, I called the office to make sure I had link, date correct. I waited and called again after 40mins. Each time I got a receptionist who a)could not reach Martin and b) didn't know where he was. He/the staff never contacted me, I initiated both times. And still haven't heard from them after I expressed my disappointment in this experience. Very unprofessional, rude and arrogant. What I get for Googling estate lawyers and going with the first one. What a joke. A lawyer at another firm said its no surprise I was treated this way by Martin. Future Clients beware...only wish Id known before wasting my time.
Case Type Unspecified
Unknown
Brandon was very helpful and generous with his time in educating us on a tricky estate issue.
Owner response
Thank you, Will! I really do appreciate the feedback.
Case Type Unspecified
Unknown
Brandon is by the far the best Attorney for the job. I called his office with an urgency matter, Brandon understood our urgency and he handled it, very efficient and got the job done! Thank you, very much for all your help. I will continue to use his services for anything I need 🙏🙏~ Kristy & Nancy
Owner response
Thank you, Kristy! I enjoyed working with you, as well.
Case Type Unspecified
Unknown
My wife and I chose this attorney to help us with our estate planning and he asked to see our old will/trust documents which had been previously done by another attorney but had since retired. Our mistake was not only in hiring Mr. Brandon Martin, but another mistake was paying the full amount up front. Our original estate planning attorney had completed our documents in two weeks. Mr. Martin slow played us taking almost 6 months. I wrote him several texts and email messages but to no avail. At one point, he wrote back saying, "as you can see, I'm in no hurry to get this done. Finally, on December 1, 2023, almost 6 months later, he contacted me saying our paperwork was ready to be signed. When we went in to get our new Estate/trust documents, I asked him for our old original documents. He said he didn't have them with him but he would mail them to us. On January 2, 2024, he wrote me saying he had been in San Diego and mail us the documents the next day. I offered to go pick them up. Today is January 23, 2024 and we have not received our old documents. Mr. Martin leaves me no choice but to assume this is personal and I don't know what he has against me or my wife, but there's no other explanation. If you want to avoid problems, look elsewhere for a more professional attorney. I don't recommend this man.
Owner response
I note from the history of Tony's reviews of other businesses that he gives either five-star or one-star reviews, but rarely if ever anything in between. In this case, Tony received a full estate plan at a significantly discounted price as promised. Due to a full calendar on my end, changes in intent, and occasional unavailability on his end due to travel mostly, it took longer than usual to conduct the final signing. I took longer than usual to return originals of an old revoked estate plan because, as an original, it was kept in a more secure storage area off-site. <br><br>I'd accept a 4-star review, which would still bring down my average here, because of the delay in delivering the old, defunct originals. There's no doubt that our office took longer than usual in responding to such a request. But, on a happy note, this was not personal and I doubt the other outstanding local businesses who have received one star reviews were acting maliciously, either. I think Tony is a fascinating person and I enjoyed talking with him in our meetings very much.
Case Type Unspecified
Unknown
He's the best and vary helpful and listens to you .I'm glad I found him to help me and my disabled husband out.
Owner response
Thank you, Anne. I'm impressed with you, too.
Case Type Unspecified
Unknown
Thoroughly went over all questions that we had and is very knowledgeable when it comes to probate law. Very happy we found Brandon to help us through this difficult time. Highly recommend.
Owner response
Thank you, Donna!
Case Type Unspecified
Unknown
Brandon Martin is very informative and helpful. I started with a free phone consultation to get started. It's a very stressful time in my family. Brandon is leading us in the right direction which relieves a lot of stress and fear.
Owner response
Thank you for taking the time to write this, Mr. Williams. It's very much appreciated.
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