Exceptional lawyer who came highly recommended and is extremely knowledgeable in family law. She's the kind of person who you would hope you never need, but if you do you will be very glad you have her on your side.
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Request a free case review from Law Office of Janal M. Rich, PLLC in Federal Way, Washington.
Law Office of Janal M. Rich, PLLC
Federal Way Personal Injury Lawyer — 7 Client Reviews Analyzed
3.9(7 reviews)Law Office of Janal M. Rich, PLLC is a Personal Injury law firm in Federal Way, WA, located at 33530 1st Way S Suite 102 and reachable at +1253-237-0546. Clients have rated the firm 3.9 out of 5 across 7 public Google reviews, 6 of which include written feedback. The most recent written review is from Amanda Wolf on Apr 24, 2026 (105 days ago).
Owner engagement: Law Office of Janal M. Rich, PLLC replies on 14% of visible Google reviews, and roughly 100% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
7 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Law Office of Janal M. Rich, PLLC is a personal injury law firm serving clients in Federal Way, Washington, located at 33530 1st Way S Suite 102 98003.
Review evidence: Clients have left 7 public Google reviews averaging 3.9 out of 5, 6 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Federal Way, Washington firms before you decide.
Quick signals: the Google Business profile for this firm is verified; 2 photos are public on Google; contact the firm to ask about consultation fees.
Contact Law Office of Janal M. Rich, PLLC at (253) 237-0546 or visit richlawpllc.com for a free case review.
7 public reviews and 6 written reviews.
Most recent written review from Amanda Wolf: Nov 13, 2024 (632 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 17% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from Amanda Wolf: Nov 13, 2024 (632 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Nov 13, 2024 (632 days ago). Compare that recency with the other firms you are considering.
Exceptional lawyer who came highly recommended and is extremely knowledgeable in family law. She's the kind of person who you would hope you never need, but if you do you will be very glad you have her on your side.
In my experience Janal has been on point and tried her hardest to help me and my family. I used Janal for my sons custody case and it was an uphill battle from start to finish. But with Janal's help I was able to get a very fair end to the the court case. Many years later my son is 9 now and im still in contact with Janal periodically as needed. I will continue to employee her as long as needed.
Janal is thoroughly exceptional. I had to engage counsel for a major modification to change parenting plan and sole decision making. With her representation, I was granted all requests and my daughter is flourishing. Early in the proceedings I was working with another attorney and realized I needed stronger representation. After interviewing several attorneys, it was clear she was high above the rest. Here’s what I love about her: 1) Exceptional knowledge – she brought new perspectives and recommendations that supported my case. 2) Oversight – She had an uncanny ability to retain and recall the facts of my case. She was always able to pick up where we left off. No matter her total caseload, I felt like I was her main client. 3) Supportive relationship – She kept me optimistic and uplifted me. I’ve become highly aware that other attorneys do not have this capacity. 4) Gravitas – She is strong and confident and will always angle for win-win solutions. She effectively pushed back and she knows how to ‘show teeth’ when called for. 5) Personality - She is a pure enjoy to work with, which was refreshing and uplifting throughout. What I’ve learned from her will serve me a lifetime. I’m beyond thankful and I highly recommend.
33530 1st Way S Suite 102, Federal Way, WA 98003
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Most recent written review from Amanda Wolf: Nov 13, 2024 (632 days ago)
Written Reviews
6
Average Rating
4.33
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Case Type Unspecified
Unknown
Exceptional lawyer who came highly recommended and is extremely knowledgeable in family law. She's the kind of person who you would hope you never need, but if you do you will be very glad you have her on your side.
Case Type Unspecified
Unknown
In my experience Janal has been on point and tried her hardest to help me and my family. I used Janal for my sons custody case and it was an uphill battle from start to finish. But with Janal's help I was able to get a very fair end to the the court case. Many years later my son is 9 now and im still in contact with Janal periodically as needed. I will continue to employee her as long as needed.
Case Type Unspecified
Unknown
Janal is thoroughly exceptional. I had to engage counsel for a major modification to change parenting plan and sole decision making. With her representation, I was granted all requests and my daughter is flourishing. Early in the proceedings I was working with another attorney and realized I needed stronger representation. After interviewing several attorneys, it was clear she was high above the rest. Here’s what I love about her: 1) Exceptional knowledge – she brought new perspectives and recommendations that supported my case. 2) Oversight – She had an uncanny ability to retain and recall the facts of my case. She was always able to pick up where we left off. No matter her total caseload, I felt like I was her main client. 3) Supportive relationship – She kept me optimistic and uplifted me. I’ve become highly aware that other attorneys do not have this capacity. 4) Gravitas – She is strong and confident and will always angle for win-win solutions. She effectively pushed back and she knows how to ‘show teeth’ when called for. 5) Personality - She is a pure enjoy to work with, which was refreshing and uplifting throughout. What I’ve learned from her will serve me a lifetime. I’m beyond thankful and I highly recommend.
Case Type Unspecified
Unknown
Janal is an amazing attorney and she help me with family case. She treats people with respect and she stands up for her clients. She is fair and honest with her clients, like she was with me. There is not a lot of attorneys out there that will give their all like Janal does. I got some much support from her. Thank you Janal from me and my family.
Case Type Unspecified
Unknown
Janal was always professional, understood my case and was available to me when I needed clarification on my case. She was always prompt to respond and kept me informed as to the progress of my case. I highly recommend her!! Reviewed by: Shawneen Falck
Case Type Unspecified
Unknown
She's shady rude very uncompassionate and doesn't customize no kind of attention. Payment plan please she will drop you in a heartbeat! She doesn't care about her clients or their kids! Do not hire her she doesn't care, she is a hack lawyer out to just take your money! I had to give her a star just to post this but -5 stars is what she deserves.
Owner response
I worked very hard with the client. With my help, she was able to get temporary custody of her sons despite the father's allegations. She was given several chances (over several months) to pay her bill prior to my withdrawal. I care deeply about my clients. However I cannot work for work for free or with a client who does not respond to emails or phone calls. My clients are fully informed of the need for communication and to timely pay their bill before they sign with me. I am sorry this person feels I do not care about her but I wish her the best of luck.
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