My family used Mackenzie Hughes since the 1970s. They were expensive but reliable. Not so now. My wife and I engaged the firm to put together our will and estate planning. Over the course of months we worked with an attorney. She was not skilled in communicating complex legal matters to university educated lay people, throwing out arcane legal jargon and showing an inability to explain things in plain English. Worse, she was abrupt and lecturing at times. In short, she lacked the personality and social skills to deal with the public. It got even worse. I had lined up the trust department of a regional bank to take on trustee obligations and put them in direct touch with our lawyer. After paying Mackenzie Hughes thousands of dollars and too many hours of our time, the bank officer, months later, informed us that they could not take us on as a client because of the way our lawyer had organized our estate planning, which didn't meet their standards. Rather than expend more money and precious time trying to get the lawyer to get things right with the bank, I gave up, too furious to have to return to dealing with an unpleasant person who seemed not to be able to do her job right. After two years of sulking, on the recommendation of a financial planner, we engaged another top Syracuse law firm to start the process all over again from scratch. They were familiar with the obstreperous Mackenzie Hughes attorney with whom we had worked, noting her reputation was well known in the legal community. In commiseration with our negative experience, this new firm gave us a discount on what they charge. Their assigned attorney and her paralegal are outstanding in how they explain things. Moreover, they have organized our estate planning in a much improved way compared with the Mackenzie Hughes attorney. Bottom line is this: I have terminated a 50-year family association with Mackenzie Hughes. To use a legal term: caveat emptor.
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