Murphy & Murphy Law Offices

Owner response

Robin: Thank you for your kind words. I am happy that I was able to talk with you and provide you with some practical advice to help you in your situation. Some times, getting information allows you to assess your circumstances and take the necessary and appropriate actions.<br>I wish you the best of success.<br>Craig Murphy

Owner response

Rich: Thank you so much for your kind words and encouragement. I really do appreciate it. The unfortunate thing is that even when there is what one would consider clear liability on the part of a casino, they deny your claim. They then defend and delay the case as long as they can. They search every medical record in your past and attack you trying to make you feel as if you did something wrong because you got hurt due to their negligence. Their goal is to beat you into submission and increase their profits despite the human costs to the injured person. It is truly a "profits over people" mentality, and they have hordes of lawyers who are more than willing to do their dirty work for them. That is why I choose to stand with good people like you and fight for justice. I do it ne case at a time. We can be proud that when the casino wrongfully denied your claim, we did not cave in, but stood toe to toe with the casino. But, as you know, that was only half of the story. Once we obtained a settlement from the casino, the health insurance company made a claim that it was entitled to most of the settle money! So that started a second battle that we had to fight. I am glad to say that n the end, we were successful and that we were able to resolve all aspects of you case.<br>Thank you again.<br>Craig Murphy

Owner response

Monica: Thank you for this very kind and heart-felt review. We really appreciate it. As like all of our clients, no one expects or wants to get injured. But when it happens, most people do not understand that the insurance companies and the adjusters either deny your claim or make a very minimal offer that adds insult to injury. It is not right. It is not fair. But it is what happens, and it is why we are here. We step in and stand up for you against these insurance companies that only care about profits and money. They do not care about what happens to people and what you have had to go through because of negligence. As you found out, our goal is to do the hard work to build a strong case and be ready to take your case to trial if necessary. By building the strong foundation for your case we were able to get you a full and fair settlement. We are very happy about that.<br>Also, thank you for acknowledging Mary's hard work and attention throughout your case. Mary always goes above and beyond for all of our clients. She does the work to make sure that we have all of the detailed information that we need in your case and to ensure that we are fully prepared.<br>Also, thank you for cooperating with us and being available when necessary. That means a lot to us and it demonstrates to the defense lawyers that you are taking your case seriously. You were really part of the team.<br>Craig Murphy

Owner response

Summer: Thank you. It was a pleasure working with you. I am sorry that we had to meet because your were injured, but I am glad that we were able to help you. Your involvement throughout the litigation was so very important to building our case, and I thank you for that. This turned out to be a long, hard-fought battle, but that is what is required in many cases. Over the years, I have found that negligent companies and their insurance companies will not get serious about resolving a case until they know that we are ready, willing, and able to take your case to trial. As that became very clear, the defendant finally stepped up and we got a great resolution of your case. Thank you for hanging in there as the case went on.<br>Stay in touch, and let us know if we can ever help you in the future.<br>Thank you again.<br>Craig Murphy

Owner response

Thank you Karl! That is so kind of you. I am glad that we were able to help. As you know, we have a great team that is dedicated to helping our clients and getting great results that really make a difference in people's lives. We know the stress and uncertainty that is involved when someone is injured. Especially when it is your child. Our goal is to make a difference in our client's lives and provide justice and security in these situations. I am so glad that we were able to help and make that difference.<br>Craig Murphy

Owner response

Rudy:<br>Thank you for giving us the opportunity to represent you. It was a pleasure getting to know you and working with you. It is unfortunate that we end up meeting our clients after they have been injured due to the negligence of another person. As you know, serious injuries take a lot of medical care, attention, and treatment. The insurance companies do not always want to do what is fair and reasonable. That is when we have to get involved.<br>I am glad that we were able to get a good resolution of your case for you. We really appreciate your kind words. Also, we appreciate that you were very involved and were willing to work with us throughout your case. That was very helpful and made it a pleasure to work with you.<br>Thank you.<br>Craig Murphy

Owner response

Krisany:<br>Thank you for your review and your very kind words. Mary is wonderful! Thank you for acknowledging that. She is an integral part of our office. She makes sure that everyone knows what is going on in their cases. We also thank you for your active participation in your claim. Slip and fall claims are often difficult claims. The Las Vegas hotels and casinos typically deny these claims even when liability is clear. That causes us to get involved to ensure that we are able to get fully justice for our clients who have been injured due to the neglect and negligence of the hotel/casinos.<br>Thank you for giving us the opportunity and pleasure of representing you.<br>Craig Murphy

Owner response

B.M.:<br>Thank you for your very kind words. As you know, we did everything we could to get your claim resolved as quickly as possible. The insurance company was determined to try and drag your claim out as long as it possibly could. With your assistance and input, we were able to bring the insurance company to the bargaining table and we were able to get a quick resolution of your claim.<br>Thank you for recognizing Mary's efforts also. She works very hard and makes it a priority to keep everyone in the loop and updated.<br>Please let us know if we can ever be of any further assistance to you in the future.<br>Craig Murphy

Owner response

Thank you Dennis. It was great working with you. We had a difficult case, but through hard work and diligence, we were able to get a very good resolution for you. As you found out, the hotel/casinos fight slip and fall claims every step of the way. We had to prepare your case for trial before the hotel/casino would discuss settlement. I frequently tell people that the only way to get a full and fair settlement is to prepare for trial. Until the hotel/casino knows that we are ready, willing, and able to go to trail, will they ever get down to business and try to settle a slip and fall case.<br>It was also very interesting that you had called so many attorneys and almost gave up on your case. You said that you were going to call one more attorney and if you did not get anywhere, you were going to abandon the case. That is when you and I spoke on the phone. Based upon the information that you gave me, I knew that you had a legitimate and serious case. I am glad that we had that call and that we were able to get full justice for you.<br>Thank you for working with us through out the case.<br>Craig Murphy

Owner response

Farah: Thank you for this review because we take the reviews that we get very seriously. Especially when we get a negative review, I want to find out why and take the necessary steps to correct the problem so that no one else has a negative experience with our firm. <br>I went to great lengths to do that when my firm began receiving numerous calls, such as yours, for cases that we do not handle. To make it clear, I changed my phone message to specifically state that we did not handle those types of cases. My message provided information for the State Bar Lawyer Referral Service where you could get a referral. Most importantly, my message requested that you not leave a message and, if you did leave a message, that we would not return your call. I am sorry if my message was unclear. I listened to my message as a result of your review, and I believe that it is very clear. However, I am sorry that you expected ma return call and that we failed to call you back. As a result of your review, and since it is similar to another review, we changed our policy to where we will call every caller back even though our message says that we will not. Clearly, it is better to call than to have someone expecting a call and not receiving one.<br>Thank you.<br>Craig Murphy

Owner response

Marybel:<br>Please allow this to follow-up on and respond to your review. Reviews such as yours are very important to our firm. We take reviews, comments, and input very seriously. We are always trying to provide the best service and highest level of legal representation to our clients. However, we have been overwhelmed by calls and inquiries for cases that we do not handle and have no expertise in handling. As a result, I state on my voicemail message that we do not handle these types of cases. In addition, my message requests that you do not leave a message but instead call the State Bar of Nevada's Lawyer Referral Service. Specifically, my message states that if you leave a message, I will not call you back. Unfortunately, that was not clear to you. I apologize that you expected a call back and that you did not receive one. Due to your review, we will change our policy. Despite stating that we will not return calls for these cases that are outside of our area of law, we will call back to make sure that no one is waiting for us to return their call. This does not change your situation, and I am sorry about that. However, we will make sure that it does not happen going forward.<br>Thank you.<br>Craig Murphy

Owner response

Nelson:<br>Thank you. It means a lot to us when our hard work pays off and it is recognized by our clients. As you know, this was a hard fought battle where the insurance lawyers did everything they could to avoid their responsibility to you. Your participation and cooperation throughout the litigation of your case was essential. <br>I firmly believe in accident cases such as yours, that winning is no accident. It is the result, of planning and hard work. We set a goal and worked toward that goal. Many people do not realize that the insurance companies do not willingly pay just compensation to people who have been injured in a slip and fall accident. They almost always deny the claim. Once the claim has been denied, the insurance companies blame you, the person who was injured. The accusations the insurance company lawyers always make are the same. You were not careful enough, you were not paying attention, it is your fault not ours. Then the insurance company lawyers tie the case up in litigation to delay taking responsibility. It is only through perseverance and a just cause that we were able to prevail.<br>It has been a pleasure and honor to represent you. Thank you for placing your confidence in us.