They offered free consultations over the phone, but when I went there, their attitude was extremely poor. This is my honest feeling; I'm so glad I didn't let them handle my case.
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Paul P. Cheng & Associates
Pasadena Personal Injury Lawyer — 52 Client Reviews Analyzed
4.0(52 reviews)Paul P. Cheng & Associates is a Personal Injury law firm in Pasadena, CA, located at 790 E Colorado Blvd STE 700 and reachable at +1888-381-4244. Clients have rated the firm 4.0 out of 5 across 52 public Google reviews, 10 of which include written feedback. The most recent written review is from Henrita on Apr 24, 2026 (100 days ago).
Owner engagement: Paul P. Cheng & Associates replies on 2% of visible Google reviews, and roughly 100% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: care for the whole situation, communication and updates, and why people chose this firm. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
Named attorneys at this firm: Paul Cheng and Attorney Cheng are the attorneys most frequently named by clients in reviews of Paul P. Cheng & Associates.
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
52 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Paul P. Cheng & Associates is a personal injury law firm serving clients in Pasadena, California, located at 790 E Colorado Blvd STE 700 91101.
Review evidence: Clients have left 52 public Google reviews averaging 4.0 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Pasadena, California firms before you decide.
Quick signals: attorneys named most often in reviews are Paul Cheng, Attorney Cheng; the Google Business profile for this firm is verified; 30 photos are public on Google; contact the firm to ask about consultation fees.
Contact Paul P. Cheng & Associates at (888) 381-4244 or visit paulchenglaw.com for a free case review.
52 public reviews and 20 written reviews.
Most recent written review from Henrita: Dec 23, 2025 (222 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 5% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from Henrita: Dec 23, 2025 (222 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Dec 23, 2025 (222 days ago). Compare that recency with the other firms you are considering.
They offered free consultations over the phone, but when I went there, their attitude was extremely poor. This is my honest feeling; I'm so glad I didn't let them handle my case.
Paul was really kind and helpful during a tough situation our family was dealing with. He took the time to listen, explain things clearly, and point us in the right direction — all without charging for the advice. It’s not often you meet someone that genuine and down-to-earth in the legal world. I’d definitely recommend him.
Extremely poor
790 E Colorado Blvd STE 700, Pasadena, CA 91101
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Recent written Google reviews from the last 30 days appear first. Older written reviews stay available through pagination and filtering.
Multi-tag filters use OR matching across all assigned classification tags.
Most recent written review from Henrita: Dec 23, 2025 (222 days ago)
Written Reviews
20
Average Rating
3.80
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They offered free consultations over the phone, but when I went there, their attitude was extremely poor. This is my honest feeling; I'm so glad I didn't let them handle my case.
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Paul was really kind and helpful during a tough situation our family was dealing with. He took the time to listen, explain things clearly, and point us in the right direction — all without charging for the advice. It’s not often you meet someone that genuine and down-to-earth in the legal world. I’d definitely recommend him.
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Extremely poor
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Mr Paul Cheng, I cannot Thank you enough. You and your entire office staff are so amazing and talented and so very knowledgable. You and your staff always answered all of my questions without any delay and were always very reassuring. I am so happy to have found Mr Cheng and his staff. They walked me through some of my darkest times and held my hand with support the entire time.
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Paul and his team are an absolute godsend. They very quickly handled our case and were always very attentive and reassuring. I was amazed at how hands on Paul and his team were and how often they stayed in touch and made sure I felt safe and assured through the entire process. If you want an attorney who truly cares about your well being and makes sure to go to bat for you Paul and his team should be your top choice.
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I have always had good experiences when dealing with Paul Cheng Attorney. I cannot recommend this firm more highly. Professional with great communication all the way. 5+Stars Doug Meyer
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I’m deeply grateful for Attorney Paul Cheng and his incredible team. As a single mother facing immense challenges—including a serious brain tumor, financial hardship, and emotional trauma—I was also the victim of workplace sexual harassment and bullying by my employer. After I spoke up, I was demoted, isolated, and retaliated against. On top of all that, I was falsely accused and defamed in court by the defendant. Throughout this painful and unjust journey, Attorney Cheng stood firmly by my side. He not only believed in me but fought tirelessly to defend my truth. He handled my case with the utmost professionalism, compassion, and integrity. He took the time to listen to my story, explained every legal step clearly, and always made me feel heard and protected. Paul legal assistants were also incredibly patient, responsive, and kind. I never felt alone in this battle—they treated me with dignity and respect from beginning to end. Attorney Cheng is more than just a brilliant lawyer—he is someone who genuinely cares about his clients as human beings. He helped me stay strong during moments when I felt broken. If you’re looking for a trustworthy, ethical, and compassionate attorney who will truly fight for you, I wholeheartedly recommend Attorney Po-Jen Cheng and his firm. Paul didn’t just represent me—Paul helped me survive.
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My experience with this law firm was not what I expected. My civil case involved a $35,000 claim, but after several months, the total legal fees billed exceeded $60,000, with very limited progress. After I changed attorneys, my case was resolved for approximately the same amount within one month. This is just my personal experience, and results may vary for others. I encourage clients to maintain clear communication and detailed billing records with their attorneys. Thank you for reading. ⸻ 【Clarification Statement】 This commentary is based on my personal experience. This review is based on my personal and truthful experience. I have retained all related invoices, emails, and communication records. I am willing to submit evidence to the platform or relevant authorities if requested. If the original post has been temporarily hidden due to system review, this statement aims to legally protect my right to express myself. I have no intention of attacking any person or organization; I only wish to share my experience for public reference. I hope the platform supports legitimate speech and ensures that consumers' voices are not suppressed. I hope the platform supports lawful speech and allows consumers to be heard without suppression. My case was worth $35,000. Paul P. Cheng insisted on unnecessary litigation and billed me over $60,000, yet there was little progress. After I switched attorneys, the new lawyer settled the case for about $35,000—the same as the original claim—in just one month. This proves that the expensive lawsuit and legal fees were completely unnecessary. Based on my experience, I do not recommend this law firm. Thank you for your response. I can confirm that my experience described in the review is accurate and fully documented. My case involved a $35,000 civil claim and I was billed over $60,000 in legal fees by your firm, with little progress made over several months. After switching attorneys, the matter was resolved within one month for approximately the original claim amount. I have detailed invoices, emails, and correspondence that support everything stated in my review, and I am prepared to provide evidence to the platform or relevant authorities if requested. I am simply sharing my personal, factual experience for the benefit of other clients. Thank you. Update: I have seen the firm’s reply. I stand by my review. I have invoices, emails, and documentation to support all statements, and I am willing to provide them to Google or relevant authorities if requested.
Owner response
Thank you for sharing your feedback. We’re sorry to hear that you were dissatisfied with your experience and the outcome of your case.<br><br>After carefully reviewing our records, we were unable to locate a case file matching the details you’ve provided. We encourage you to contact our office directly so we may better understand your concerns and determine whether this matter involved our firm.<br><br>While we always aim to pursue the most effective legal strategy based on the information and circumstances available at the time, we also recognize that each case and client expectation is unique. Litigation outcomes can be unpredictable, and our recommendations are made in good faith with the client’s best interest in mind, based on the facts and risks presented during the course of representation.<br><br>That said, we respect your decision to seek alternate counsel and are pleased to hear that your matter ultimately reached a resolution. If there are any unresolved concerns or questions regarding the services provided, we would welcome the opportunity to discuss them with you directly.<br><br>Our firm remains committed to advocating for our clients with integrity, and we value all feedback as a means of continuing to improve the quality of our work.<br><br>Sincerely,<br>Law Offices of Paul P. Cheng & Associates
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Paul Cheng and his team have been outstanding in helping my family with several real estate legal matters. They are professional, knowledgeable, and genuinely care about their clients. Paul took the time to explain everything clearly and made a stressful process much easier. Highly recommend his firm to anyone needing legal support!
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Paul is absolutely amazing. He takes the time to listen to me, ask questions and gives me sound advice. He's been able to help me with a few different legal issues and he always does so with a smile on his face. He is always checking in on me to make sure everything is okay and to see if he can answer any questions or doubts I may have. I highly recommend Paul and his expertise.
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Paul P. Cheng is a very generous and professional attorney. Although he may seem serious at times, he is incredibly responsible and caring. During conversations, you might sometimes feel a bit pressured, but I believe this is because he is very capable and focused on solving problems effectively. Whether you are dealing with personal matters or business issues, he is definitely a great choice. If you truly want to resolve your legal concerns, I highly recommend him.
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They are slow to do things and never take the initiative to reply to customers! A bit disappointed!
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Last review 222d ago
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