One of the best in the biz! We send all of our referrals over to Jay.
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Request a free case review from Ruane DUI & Criminal Defense Attorneys in New Haven, Connecticut.
Ruane DUI & Criminal Defense Attorneys
New Haven Personal Injury Lawyer — 134 Client Reviews Analyzed
4.8(134 reviews)Ruane DUI & Criminal Defense Attorneys is a Personal Injury law firm in New Haven, CT, located at 928 Chapel St Suite 208 and reachable at +1203-567-6492. Clients have rated the firm 4.8 out of 5 across 134 public Google reviews, 10 of which include written feedback. The most recent written review is from Deandra Grant on May 8, 2026 (127 days ago).
Owner engagement: Ruane DUI & Criminal Defense Attorneys replies on 34% of visible Google reviews, and roughly 57% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: communication and updates, care for the whole situation, and help during a stressful moment. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
How we compiled this: CrashStory combines public review evidence with directory and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
134 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Ruane DUI & Criminal Defense Attorneys is a personal injury law firm serving clients in New Haven, Connecticut, located at 928 Chapel St Suite 208 06511.
Review evidence: Clients have left 134 public Google reviews averaging 4.8 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other New Haven, Connecticut firms before you decide.
Quick signals: the Google Business profile for this firm is verified; 1 photos are public on Google; contact the firm to ask about consultation fees.
Contact Ruane DUI & Criminal Defense Attorneys at (203) 567-6492 or visit ruaneattorneys.com for a free case review.
134 public reviews and 20 written reviews.
Most recent written review from Deandra Grant: Dec 1, 2025 (285 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 95% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from Deandra Grant: Dec 1, 2025 (285 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Dec 1, 2025 (285 days ago). Compare that recency with the other firms you are considering.
One of the best in the biz! We send all of our referrals over to Jay.
These lawyers just take away your money, promise you so many things and in the end do nothing to help people, I pay a lot of money and they did nothing in the case of my brother, it never helped him, it is very sad that we trust them and, in the end, dryness with all your money without doing anything,
Attorney Jay Ruane is highly recommended! Great lawyer and amazing firm! He helped me through some tough times! Krista played a huge part in my process and helped me every step of the way, a special thank you to her aswell!!!! And everyone behind the scene in the firm thank you all! Will absolutely send anyone i can your way!
928 Chapel St Suite 208, New Haven, CT 06511
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Recent written Google reviews from the last 30 days appear first. Older written reviews stay available through pagination and filtering.
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Most recent written review from Deandra Grant: Dec 1, 2025 (285 days ago)
Written Reviews
20
Average Rating
4.30
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Case Type Unspecified
Unknown
One of the best in the biz! We send all of our referrals over to Jay.
Case Type Unspecified
Unknown
These lawyers just take away your money, promise you so many things and in the end do nothing to help people, I pay a lot of money and they did nothing in the case of my brother, it never helped him, it is very sad that we trust them and, in the end, dryness with all your money without doing anything,
Owner response
Patricia, we are sad to hear that you were not happy with our representation. We appreciate all feedback and are always striving to do better. If you would like to discuss the matter further, please reach out to the office at 203-925-9200.
Case Type Unspecified
Unknown
Attorney Jay Ruane is highly recommended! Great lawyer and amazing firm! He helped me through some tough times! Krista played a huge part in my process and helped me every step of the way, a special thank you to her aswell!!!! And everyone behind the scene in the firm thank you all! Will absolutely send anyone i can your way!
Owner response
We're glad that Jay and Krista could help you with your legal situation. Thank you for this review!
Case Type Unspecified
Unknown
Jay and Jim's team have been and remain trusted leaders in the field of criminal defense, and I have relied upon their expertise in numerous cases of my own.
Owner response
Kevin, thank you so very much for this kind review. Best of luck to you in your future. <br>
Case Type Unspecified
Unknown
Overall good good experience. It has options for games and lot of space for big party. Food was limited options when we were there .
Owner response
Alcohol, I think you confused us for a different place, we are a law firm. Regards!
Case Type Unspecified
Unknown
Bad at returning phone calls bad at communication they say one thing they do another thing I had to call several times throughout the day in order to get any type of advice regarding legal or anything that pertains to anything else in regards to my case and for the amount of money that I pay more than $10,000, it shouldn’t be that difficult due diligence research other lawyers before you choose this one
Owner response
Michael, we take all feedback seriously and regret to hear that you feel this way about your experience. Our team work hard to maintain clear and consistent communication with all of our clients, and we apologize if you felt that your expectations were not met in this regard.<br><br>We are more than willing to continue assisting you once the significant balance owed is pay in full. If you would like to discuss this further or resolve the balance, we are happy to communicate with you directly to clear up any misunderstandings.
Case Type Unspecified
Unknown
I was very happy with the services that I received and was treated with respect and dignity along with all of my questions answered in a timely matter while whenever there was information for me I was informed with no issues the communication was excellent and I was satisfied with my representation.
Owner response
Erin, your review made our day! We're committed to providing excellent service to all our clients, and we're glad to have exceeded your expectations. Thank you for choosing our firm!<br>
Case Type Unspecified
Unknown
Ruane Attorneys have been great helping me with my case. Very thorough through every step of the process, very informative. Always keeping me up to date.
Owner response
Armano, thank you so very much for this kind review. Best of luck to you in your future. <br>
Case Type Unspecified
Unknown
These guys are very professional I am very satisfied with the results I would recommend them to anybody
Owner response
Jim, thank you so much for your kind words! We're delighted to have been able to assist you. Your satisfaction is our top priority!<br>
Case Type Unspecified
Unknown
I have been a client of Ruane for more than a decade and just got a settlement in my case. They were clear and efficient with the terms of the settlement and dispersal of funds.
Owner response
Adam, we greatly appreciate your positive feedback! It's wonderful to hear that our team was able to meet your expectations. We're always here to help!<br>
Case Type Unspecified
Unknown
I was in need of an attorney to represent me, they made the process easy. Attorney DeFalco was a pleasure to work with, she’s very experienced and they have great options to pay.
Owner response
Patrick, what a fantastic review! Thank you for taking the time to share your experience with us. We're thrilled that you were pleased with our services!<br>
Case Type Unspecified
Unknown
Gave me sound advice which stopped my head from spinning around. Great people !!!
Owner response
John, we greatly appreciate your positive feedback! It's wonderful to hear that our team was able to meet your expectations. We're always here to help!<br>
4 other offices for this firm
Ruane DUI & Criminal Defense Attorneys
Ruane DUI & Criminal Defense Attorneys
Ruane DUI & Criminal Defense Attorneys
Ruane DUI & Criminal Defense Attorneys
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