Rubenstein Law Personal Injury Lawyers

Owner response

Dear the wave,<br>Thank you so much for your kind words and for taking the time to leave us a review! We are thrilled to hear that you found our team to be friendly and that you had a great experience with us. On behalf of the Rubenstein Law Team, we truly appreciate your feedback and your support. If you ever need assistance in the future, please don't hesitate to reach out.

Owner response

Dear Mary,<br><br>Thank you so much for your glowing review and for taking the time to share your experience with us. We are thrilled to hear that you found our services thorough and professional. It's wonderful to know that you felt valued and that we were able to achieve the best possible outcome for your case. <br><br>On behalf of the Rubenstein Law Team, we truly appreciate your recommendation and are grateful for your trust in us. <br><br>Warm regards,<br><br>The Rubenstein Law Team

Owner response

Dear Norma,<br><br>We appreciate you bringing your concerns to our attention. At Rubenstein Law, we are committed to providing every client with a high level of service, and your feedback is important to us. We would like the opportunity to discuss your experience further and see how we can best assist you. Please feel free to contact our Client Services Manager, Yunia Castillo, at (786) 230-2050 or via email at ycastillo@rubensteinlaw.com.<br><br><br><br>Thank you for bringing this to our attention.<br><br>Sincerely, <br>The Rubenstein Law Team

Owner response

Dear Jesus,<br>Thank you so much for sharing your experience with us. We are delighted to hear that you received excellent service and found our team professional and attentive. On behalf of the Rubenstein Law team, we sincerely thank you for your 5-star rating.<br><br>We are committed to providing the best possible service to every client, and your positive feedback is very valuable to us.<br><br>Sincerely,<br><br>The Rubenstein Law Team

Owner response

Michael Simmons,<br>We’re very sorry to hear about your experience, and we sincerely appreciate you taking the time to share your concerns. We understand that nearly a year without clear resolution can be incredibly frustrating. Every case is different, and some can take longer depending on medical treatment, insurance negotiations, or other legal factors. . Please know that your concerns matter to us. We'd like to learn more about your concerns and see how we can address them directly. Please feel free to contact Yunia Castillo, our Client Services Manager, at 786-230-2050 or via email at ycastillo@rubensteinlaw.com at your earliest convenience. Thank you again for your feedback.

Owner response

Thank you for sharing your experience with us. We’re truly sorry to hear about your dissatisfaction with our representation, and we understand the disappointment and frustration that can come with an unexpected outcome. Please know that every case we handle is pursued with the utmost dedication to our clients’ best interests, and we make every effort to ensure a fair and thorough representation. Unfortunately, some cases present complexities that can impact the final outcome of the case. We recognize that this was not the outcome you were hoping for, and we share your disappointment. As this is a public platform, we’re limited in the specific details we can discuss about your case here. However, we are here to address any concerns you may have directly and privately. Please feel free to contact me at 786-230-2050 or via email at ycastillo@rubensteinlaw.com so we can discuss your concerns in more detail.

Owner response

We genuinely apologize for the inconvenience and disappointment you and your mother encountered with our services. At Rubenstein Law, we are committed to providing excellent service, and it’s disheartening to learn we didn’t meet your expectations. Your feedback is important to us, and we’d like to discuss your concerns to help us improve. Please reach out to our Client Services Manager, Yunia Castillo, at (786) 230-2050 or via email at ycastillo@rubensteinlaw.com.

Owner response

Dear Sofia,<br><br>Thank you for your feedback. We are sorry to hear about your experience, but based on the details provided, we were unable to locate your case in our system. We want to assure you that the experience you described is not in line with our firm’s values or culture. <br><br>We take all feedback seriously and aim to resolve any issues promptly. If you are a client and have any additional details or if there’s a way we can assist you further, please contact our Client Services Manager, Yunia Castillo, at (786) 230-2050 or via email at ycastillo@rubensteinlaw.com. We want to ensure that any concerns are properly addressed and that we maintain the high standards of service we strive for.

Owner response

Thank you for reaching out and sharing your experience with us. We're sorry to hear that we couldn't take on your case, and we understand that this might be disappointing.<br>Our decision to accept or decline a case is based on various factors, including the complexity of the case, legal considerations, and the specific expertise required. It's not a reflection of the value we place on any individual's situation.<br>We appreciate your consideration in reaching out to us, and we're sorry we couldn't assist you this time. If you have any further questions or if there's anything else we can help you with, please don't hesitate to contact me.<br>Wishing you the best in finding the support you need.<br><br>Thank you,<br><br>Yunia Castillo<br>Client Services Manager<br>Email: ycastillo@rubensteinlaw.com<br>Phone: (786)-230-2050

Owner response

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Rubenstein Law.

Owner response

Your Rubenstein Law team is thrilled to receive such great feedback, thank you.

Owner response

Thank you for your input, Naty, we are proud to have assisted you during your difficult times.