They refused to help me pursue a dental malpractice case because it wasn't "profitable" enough for the lawyers.
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Susan E. Loggans & Associates, P.C.
Chicago Personal Injury Lawyer — 87 Client Reviews Analyzed
1.8(87 reviews)Susan E. Loggans & Associates, P.C. is a Personal Injury law firm in Chicago, IL, located at 180 N La Salle Dr St. #2640 and reachable at +1312-201-8600. Clients have rated the firm 1.8 out of 5 across 87 public Google reviews, 10 of which include written feedback. The most recent written review is from Marie Green on Jun 10, 2026 (94 days ago).
Owner engagement: Susan E. Loggans & Associates, P.C. replies on 20% of visible Google reviews, and roughly 100% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: care for the whole situation, help during a stressful moment, and personal attention. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
Named attorneys at this firm: Atty Patrick and Susan E. Loggans are the attorneys most frequently named by clients in reviews of Susan E. Loggans & Associates, P.C..
How we compiled this: CrashStory combines public review evidence with directory and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
87 reviews
Years Experience
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Office Location
Consultation
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Susan E. Loggans & Associates, P.C. is a personal injury law firm serving clients in Chicago, Illinois, located at 180 N La Salle Dr St. #2640 60601.
Review evidence: Clients have left 87 public Google reviews averaging 1.8 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Chicago, Illinois firms before you decide.
Quick signals: attorneys named most often in reviews are Atty Patrick, Susan E. Loggans; the Google Business profile for this firm is verified; 4 photos are public on Google; contact the firm to ask about consultation fees.
Contact Susan E. Loggans & Associates, P.C. at (312) 201-8600 or visit logganslaw.com for a free case review.
87 public reviews and 16 written reviews.
Most recent written review from Marie Green: May 14, 2026 (121 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 60% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from Marie Green: May 14, 2026 (121 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from May 14, 2026 (121 days ago). Compare that recency with the other firms you are considering.
They refused to help me pursue a dental malpractice case because it wasn't "profitable" enough for the lawyers.
Spoke to a women named Kim jones , absolutely rude complete lack of hospitality and refused to actually listen and had the never to tell me know one would want to represent a client like me when she had zero knowledge of the case , terrible service like I'm sure there legal defense would be the same
The personal touch and professionalism throughout this unfortunate process led to a substantial six-figure financial settlement—far more than I expected. I’m extremely happy with Mr. Patrick Condron and everyone at Susan Loggans & Associates. They went above and beyond their call of duty, and I’m deeply grateful for the dedication and hard work they put into my case. I highly recommend them for anyone seeking representation in a personal injury matter.
180 N La Salle Dr St. #2640, Chicago, IL 60601
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Most recent written review from Marie Green: May 14, 2026 (121 days ago)
Written Reviews
16
Average Rating
3.50
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16
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Showing 16 of 16 written reviews.
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Case Type Unspecified
Unknown
They refused to help me pursue a dental malpractice case because it wasn't "profitable" enough for the lawyers.
Case Type Unspecified
Unknown
Spoke to a women named Kim jones , absolutely rude complete lack of hospitality and refused to actually listen and had the never to tell me know one would want to represent a client like me when she had zero knowledge of the case , terrible service like I'm sure there legal defense would be the same
Case Type Unspecified
Unknown
The personal touch and professionalism throughout this unfortunate process led to a substantial six-figure financial settlement—far more than I expected. I’m extremely happy with Mr. Patrick Condron and everyone at Susan Loggans & Associates. They went above and beyond their call of duty, and I’m deeply grateful for the dedication and hard work they put into my case. I highly recommend them for anyone seeking representation in a personal injury matter.
Owner response
Mr. Topps, we’re so proud to receive this feedback. Thank you for acknowledging your positive experience; we’re committed to maintaining the high standards you’ve encountered with Susan E. Loggans & Associates!
Case Type Unspecified
Unknown
We can’t say enough about LOGGANS LAW FIRM of Chicago. Our designated attorney Michael Graf and his staff were with my wife and I all the way through. We were asked to sit in on every ZOOM DEPOSITION. When it came to our pre-trial judge conference, Mr Graf fought hard for a reasonable settlement. He believed in my wife and went the course. We highly recommend LOGGANS LAW if you are in a car accident, slip & Fall or other type of accident.
Owner response
Dr Wieder, we’re so proud to receive this feedback. Thank you for acknowledging your positive experience; we’re committed to maintaining the high standards you’ve encountered with Susan E. Loggans & Associates!
Case Type Unspecified
Unknown
I cannot thank Atty Patrick Condron enough for the outstanding service and dedication shown to my family during one of the most heartbreaking experiences of our lives. Our case involved negligence and mistreatment at a nursing home that led to my father’s health decline and, ultimately, his passing. From day one, Atty Patrick Condron approached our case with professionalism, empathy, and an unwavering commitment to seeking justice. While we know that no settlement can ever truly bring justice or make up for the loss of my father, we take comfort in knowing that his voice was heard and his story mattered. Atty Patrick Condron fought tirelessly to hold those responsible accountable and guided us with compassion every step of the way. If my father were alive today, I know he would be deeply grateful for the care, respect, and advocacy shown on his behalf. I wholeheartedly recommend Atty Patrick Condron and their firm to anyone who needs an attorney who not only delivers results but truly cares about their clients and their families.
Owner response
Ms. Giotakis, we’re so proud to receive this feedback. Thank you for acknowledging your positive experience; we’re committed to maintaining the high standards you’ve encountered with Susan E. Loggans & Associates!
Case Type Unspecified
Unknown
Horrible customer service! Short, snappy, and extremely rude! They took my case and then weeks later decided not too, And wouldn’t give me an explanation as to why, and no new attorney referral recommendations. It was for a malpractice lawsuit. I asked to have my evidence documents returned to me, to obtain another attorney and they never sent them back to me. Unbelievable! What a waste!
Owner response
We’re very sorry to hear about your experience and truly understand how upsetting and stressful this situation must have been for you. That is never the kind of experience we want anyone to have when they reach out to our office.<br>We take concerns like this seriously. While there are times when we cannot move forward with a matter due to legal or ethical limitations, we know how important clear communication and professionalism are, and we regret if that was not your experience.<br>Regarding your documents, this is something we would want to resolve promptly. We encourage you to contact our office directly so we can look into this and ensure anything belonging to you is properly returned.<br>Thank you for sharing your feedback. It helps us improve, and we genuinely hope we can address your concerns and bring some resolution to this matter.<br>
Case Type Unspecified
Unknown
Susan E. Loggans’ office is absolutely incredible! They took care of my granddaughter’s case with so much compassion, dedication, and professionalism. Every step of the way, they kept us informed, fought for what was right, and made sure my granddaughter’s needs came first. The entire team is amazing and professional, knowledgeable, and truly passionate about helping their clients. They worked tirelessly to get the best possible outcome, and I could feel their commitment from start to finish. In a world where it’s hard to know who you can trust, Susan E. Loggans’ office proved themselves to be not just great lawyers, but great people. If you need a law firm that will fight for you, support you, and treat you with respect, I cannot recommend them enough. They are simply the best team you could ever!! HIGHLY RECOMMEND!
Owner response
Ms. Kieloch, we’re so proud to receive this feedback. Thank you for acknowledging your positive experience; we’re committed to maintaining the high standards you’ve encountered with Susan E. Loggans & Associates!
Case Type Unspecified
Unknown
I truly don’t understand why there are so many negative reviews about this law office, because my personal experience has been nothing short of amazing. They have helped me through two different accident cases, and each time they’ve shown me patience, kindness, and a level of dedication that is rare to find. When I had my first accident, I actually went to a different lawyer at first — and it was one of the most discouraging experiences I’ve ever had. He was rude, dismissive, and clearly didn’t care to fight for me. He just wanted to take the easier way out, settle quickly, and move on to the next case. I left that meeting feeling hopeless, like my case didn’t matter. Then I came to Susan E. Loggans & Associates, and everything changed. Patrick, Mike, and every single person in that office made me feel valued, respected, and supported from day one. They listened to me, explained the process, and never made me feel like a burden. They were patient through my questions, understanding when I was stressed, and most importantly — they fought. They fought and fought until the very end, making sure I got the best possible outcome. What sets them apart is not just their legal skill, but their heart. They truly care about their clients. You can feel that they take each case personally and put everything they have into it. Even in my second accident case, their dedication never wavered — it felt like they were fighting for me as if I were family. Thanks to their hard work and persistence, both of my cases ended with results I’m so thankful for. I can honestly say they’ve changed my life for the better. If you’re looking for a law office that is compassionate, determined, and truly on your side — one that will never take the “easy way out” at your expense — I cannot recommend Patrick, Mike, and the entire Susan E. Loggans team enough. They are exactly who you want in your corner.
Owner response
Ms. Golda, we’re so proud to receive this feedback. Thank you for acknowledging your positive experience; we’re committed to maintaining the high standards you’ve encountered with Susan E. Loggans & Associates!
Case Type Unspecified
Unknown
Very impressive team. The attention to detail was outstanding. Very happy with the results. The team did a great job communicating with my wife and I during the process. More importantly we trust them!
Owner response
Michael, we’re so proud to receive this feedback. Thank you for acknowledging your positive experience; we’re committed to maintaining the high standards you’ve encountered with Susan E. Loggans & Associates!
Case Type Unspecified
Unknown
I could never express my gratitude to this law group. They carried us every step of the way. We were secure in their hands. Thank you for everything and believing in us! Some people only rate when it's a bad experience; that's not fair. Thank you!!
Owner response
Ms. Young, we’re so proud to receive this feedback. Thank you for acknowledging your positive experience; we’re committed to maintaining the high standards you’ve encountered with Susan E. Loggans & Associates!
Case Type Unspecified
Unknown
Horrible, arrogant, mean, nasty consult. No empathy. Find another lawyer.
Case Type Unspecified
Unknown
The team at Susan Loggins office has worked on several cases for me and the outcome was very rewarding. I highly recommend this firm for those looking for the Best results Brenda S
Owner response
Ms. Stingley, we’re so proud to receive this feedback. Thank you for acknowledging your positive experience; we’re committed to maintaining the high standards you’ve encountered with Susan E. Loggans & Associates!
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