My experience with the firm was good in some ways and underwhelming in others. Michelle did a great job with the information gathering. She was attentive and created a comfortable environment for me to share my situation. When Scott was late to our call, she responded promptly and assured me I would hear from him. The intake call with Scott, however, did not go as planned. Given that I had already provided my information in advance and was contacting multiple firms, it would have been reasonable to expect he had reviewed my details and could guide the conversation. Instead, he asked me to start from the beginning. While I was explaining the multifaceted situation, he interrupted to clarify what his firm handles, which spared us from covering irrelevant details. The call felt rushed, and I later learned from a message Michelle sent that she had been trying to reschedule due to a scheduling conflict. The advice I received, though technically relevant, was generic and did not address the interconnected issues in my case. For a meaningful intake, a professional should allocate adequate time and provide guidance that considers the full context. I believe my case has merit, as the actions taken against me by my health insurance company align with violations currently being reported in the news. I would welcome the opportunity for a proper intake call in which adequate time is allocated to review and discuss the full context of my case.
Analyzing Data...