CrashStory is loading the review analysis, rating patterns, and detailed client feedback for this law firm.
Review Intelligence
Bassett Murray Law Group PLLC Ann Arbor Mi review signals at a glance
CrashStory aggregates public review patterns for Bassett Murray Law Group PLLC Ann Arbor Mi so readers can assess client sentiment, response quality, and the issues that appear most often before moving deeper into the interactive review explorer.
Average Rating
4.6
Total Reviews
43
PI Reviews
28
Text Reviews
43
Most common themes
veterans benefitsreferral
Ready to talk? Request a free case review from Bassett Murray Law Group PLLC Ann Arbor Mi.
What to check before you hire Bassett Murray Law Group PLLC Ann Arbor Mi
This review summary is rendered directly in the page HTML so readers and crawlers can see the newest review signals, common strengths, and questions to verify even before the interactive explorer loads.
Review Snapshot
4.7
112 public reviews and 43 written reviews.
Recent Activity
Most recent written review from Jeanine Y: Oct 25, 2025 (281 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Response Behavior
Replies on 38% of reviews
Most replies are brief or templated, so review text matters more than response style when comparing firms.
Bassett Murray Law Group PLLC Ann Arbor Mi client reviews
Recent written reviews appear first. The full interactive review explorer — with sentiment, dimension tags, and complete history — loads below.
Multi-tag filters use OR matching across all assigned classification tags.
7d0 reviews
-
14d0 reviews
-
30d0 reviews
-
All43 reviews
4.6
Most recent written review from Jeanine Y: Oct 25, 2025 (281 days ago)
Written Reviews
43
Average Rating
4.63
Reviews (30d)
0
Reviews (90d)
0
Older Archive
43
Assigned Tags (3)
Showing 43 of 43 written reviews.
1 star
3
2 star
1
3 star
0
4 star
1
5 star
38
Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
In February 2024, I contacted Bassett Murray Law Group for a outstate guardianship application. The initial consultation with attorney Kimberly Parks was pleasant. Later on, she insisted to pursue a provisional order in Michigan. It took several meetings and email communications just in order to stop her from doing it. Things went off the rails after that. I will update more when the attorney-client relationship is terminated.
Owner response
Thank you for sharing your update. We’re sorry to hear that you feel disappointed in your experience, as this is not the standard we aim to provide.<br><br>While we cannot discuss case details in a public forum, we do take your concerns seriously and would welcome the chance to address them directly. Please contact our office so we can review this with you privately and work toward a resolution.
My Son, and I have worked with this Bassett Murray Law Group for some time with various needs.
With us being new to the area, we had been highly recommended to this law firm.
I honestly whole heartedly say this: Everyone in that office is down to earth, friendly, kind in helping you with what ever you need. They are knowledgeable in what they do, they all work as a team.
They are committed to each client that walks into their doors or calls on the phone . They are 100+ on helping clients with their various needs.
I will be for ever greatfull to that team. Please pick up your phone and give them a call right now, you will be so glad you did. Thank you .
Owner response
Thank you so much, Angie, for your thoughtful and heartfelt review. We’re honored that you and your son trusted our team, especially after being new to the area, and we’re grateful for your kind words about our commitment and teamwork. It truly means a great deal to us, and we’re thankful for the opportunity to serve you.
Very nice people to work with. They are all very helpful and friendly. I enjoyed working with them. They are very knowledgeable in the work they do. I got everything done that I needed done.
Owner response
Thank you so much for your kind words, Gwen! We truly appreciate you taking the time to share your experience. Our team is committed to being knowledgeable, helpful, and welcoming, and we’re so glad that came through while working with you. It was a pleasure assisting you, and we’re happy we could help you get everything taken care of.
Jane Bassett is highly competent, professional, thorough, and kind. The entire staff is as well. I highly recommend this law firm for all you estate planning needs.
Owner response
Thank you for the great review, Marilyn! We are glad you enjoyed your experience with Bassett Murray Law Group.
This is a great environment to do your personal estate planning business. It is quiet and confidential. The people are respectful, friendly, and enjoy each others company. Their expertise on estate planning and Michigan law is tops as reflected in our conversations with them and the paperwork presented to us a the completion of our estate planning. If something should change in our lives, we know they are there to help us through the next level of planning.
Owner response
Thank you for taking the time to give us a review Mary Jane. We are glad you enjoyed your experience with Bassett Murray Law Group.
I had an issue regarding social security, so I decided to reach out to Basset Murray Law. Unfortunately, there was just a total lack of communication, and it would be a while before I would get any updates, and when left a message, it wasn't always returned. I wasn't even advised that the paralegal working my case left. I would not recommend them.
Owner response
A lawyer's duty to keep client confidences has few exceptions and in an abundance of caution I do not feel at liberty to respond in a point by point fashion in this forum. Please bear in mind that the person who posts may not have this same obligation of confidentiality and may not even be a client of the firm. That being said, any client who has concerns or questions about representation is invited to reach out to us directly to discuss the matter.
Amanda Murray has been dealing with our deceased mother's estate since Feb. 2024. We have had no clear progress since that point, and I have reached out to her on multiple occasions requesting simple updates with no response. I've even reached out to the law firm, who stated they would notify her, but they seem to be just as poor at following up. Now its 4 months later, and she is going to court with PR and still has not respected the 7 seven siblings to clarify the issues. Do all legal teams who work for an estate work this way? Or is it just Bassett Murray Law? Communication and professionalism is not there speciality. And sympathy is non-existent.
Owner response
A lawyer's duty to keep client confidences has few exceptions and in an abundance of caution I do not feel at liberty to respond in a point by point fashion in this forum. Please bear in mind that the person who posts may not have this same obligation of confidentiality and may not even be a client of the firm. That being said, any client who has concerns or questions about representation is invited to reach out to us directly to discuss the matter.
Jane Bassett and the team. Helped me with my VA disability Board of Veterans Appeal hearing. I would definitely refer them to others. They were able to help me get a disability rating, and also get a much higher rating than I expected. They are great people and made me feel respected and that my case mattered to them.
Owner response
Thank you for your kind words, Mary. It was an honor to help you get the veterans benefits owed to you.
Not a good experience, I would not recommend this law firm
Owner response
A lawyer's duty to keep client confidences has few exceptions and in an abundance of caution I do not feel at liberty to respond in a point by point fashion in this forum. Please bear in mind that the person who posts may not have this same obligation of confidentiality and may not even be a client of the firm. That being said, any client who has concerns or questions about representation is invited to reach out to us directly to discuss the matter.
Our family had no idea what we were in for.. Bassett Murray Law Group was recommended to us by several nursing/senior Homes as we were in a panic search for a good facility. After a long chat with Jane Bassett to fill her in, we then worked with Kim Sanders and she has been our guiding angel, for sure, with Jane backing her up when necessary. They solved all sorts of problems we knew were impossible for us to deal with. 2022 was a nightmare in nursing home details, finding the right spot, taking care of all the RED tape, saved by Kim, and this law firm. We learned elder law is much different than regular law…. They know the ropes to take care of what the needs are.. they know the needs before we knew what they would be. We are soo thankful we were directed to this office! I have recommended friends to go here, they have, and are extremely pleased. Thanks to the whole staff at Bassett Murray Law!
Owner response
Thank you for the great review! We are glad you enjoyed your experience with Bassett Murray Law Group.
I trust Ian Mitchell with all my heart. He is so kind and trustworthy. He handles our needs with integrity and privacy. I have complete confidence in him and his work.
Owner response
Thank you for your feedback, Pega. I'm glad we were able to help.
In February 2024, I contacted Bassett Murray Law Group for a outstate guardianship application. The initial consultation with attorney Kimberly Parks was pleasant. Later on, she insisted to pursue a provisional order in Michigan. It took several meetings and email communications just in order to stop her from doing it. Things went off the rails after that. I will update more when the attorney-client relationship is terminated.
My Son, and I have worked with this Bassett Murray Law Group for some time with various needs.
With us being new to the area, we had been highly recommended to this law firm.
I honestly whole heartedly say this: Everyone in that office is down to earth, friendly, kind in helping you with what ever you need. They are knowledgeable in what they do, they all work as a team.
They are committed to each client that walks into their doors or calls on the phone . They are 100+ on helping clients with their various needs.
I will be for ever greatfull to that team. Please pick up your phone and give them a call right now, you will be so glad you did. Thank you .
Very nice people to work with. They are all very helpful and friendly. I enjoyed working with them. They are very knowledgeable in the work they do. I got everything done that I needed done.