This is a great service, but it is unfortunately underfunded. The director, Barbara Otte, is a very hardworking and caring person.
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Request a free case review from Benton Franklin Legal Aid in Kennewick, Washington.
Benton Franklin Legal Aid
Kennewick Personal Injury Lawyer — 22 Client Reviews Analyzed
4.2(22 reviews)Benton Franklin Legal Aid is a Personal Injury law firm in Kennewick, WA, located at 5219 W Clearwater Ave #5A and reachable at +1509-221-1824. Clients have rated the firm 4.2 out of 5 across 22 public Google reviews, 10 of which include written feedback. The most recent written review is from Alan Rither on Apr 24, 2026 (145 days ago).
Owner engagement: Benton Franklin Legal Aid replies on 14% of visible Google reviews, and roughly 67% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
How we compiled this: CrashStory combines public review evidence with directory and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
22 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Benton Franklin Legal Aid is a personal injury law firm serving clients in Kennewick, Washington, located at 5219 W Clearwater Ave #5A 99336.
Review evidence: Clients have left 22 public Google reviews averaging 4.2 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Kennewick, Washington firms before you decide.
Quick signals: the Google Business profile for this firm is verified; 2 photos are public on Google; contact the firm to ask about consultation fees.
Contact Benton Franklin Legal Aid at (509) 221-1824 or visit bflegalaid.org for a free case review.
22 public reviews and 11 written reviews.
Most recent written review from Alan Rither: Dec 11, 2025 (279 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 27% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from Alan Rither: Dec 11, 2025 (279 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Dec 11, 2025 (279 days ago). Compare that recency with the other firms you are considering.
This is a great service, but it is unfortunately underfunded. The director, Barbara Otte, is a very hardworking and caring person.
Ben Franklin Legal Aid has helped me and my family out to so much. It also serves a lot of people here in the Tri-Cities who need help. The office staff is very attentive and very informative on guiding you to the steps you need to take to get legal counsel and helping you find a lawyer.
Wondering if you guys help with mortgage assistance?
5219 W Clearwater Ave #5A, Kennewick, WA 99336
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Recent written Google reviews from the last 30 days appear first. Older written reviews stay available through pagination and filtering.
Multi-tag filters use OR matching across all assigned classification tags.
Most recent written review from Alan Rither: Dec 11, 2025 (279 days ago)
Written Reviews
11
Average Rating
4.09
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11
Assigned Tags (3)
Showing 11 of 11 written reviews.
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Unknown
This is a great service, but it is unfortunately underfunded. The director, Barbara Otte, is a very hardworking and caring person.
Case Type Unspecified
Unknown
Ben Franklin Legal Aid has helped me and my family out to so much. It also serves a lot of people here in the Tri-Cities who need help. The office staff is very attentive and very informative on guiding you to the steps you need to take to get legal counsel and helping you find a lawyer.
Case Type Unspecified
Unknown
Wondering if you guys help with mortgage assistance?
Owner response
Efarms209 We do not. Perhaps reaching out directly to your lender as they have several assistant programs.
Case Type Unspecified
Unknown
They helped my father with his divorce and they did a very good job we’re very thankful!!
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Hardly a service worth calling
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They were quick in hearing out my issue and referring me to the perfect attorney!
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Nice, clean hotel. Friendly staff.
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They’re so helpful. I would’ve been lost without their guidance!
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Barb is amazing and they really care about trying to help people at legal aid. So blessed to have this in the Tri-Cities.
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They helped me when I get as a single father of four fighting just to see my youngest daughter..... I'm an ex con who changed his life.... they found me a free attorney cause I couldn't afford one..... thank you guys so much my daughter is very happy to be around us
Owner response
Very happy to hear your happy ending. We are happy to help.
Case Type Unspecified
Unknown
Hardly ever open. Sign on door says open but found always locked and don't call back.
Owner response
So sorry to hear you are missing us. Due to being a non profit and on a very low budget our hours are only 4 hours a day from 10:00am to 2:oopm Monday Through Wednesday and by appointment only on Thursday. We are housed with another agency that has changed their hours but have not changed their hours sign on our door, so I think you may have been reading their hours. If you ever need legal advice please feel free to call the Northwest Justice Project at 1-888-201-1014 Monday through Friday between the hours of 9:15am and 12:15pm. Thank you
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Last review 240d ago
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