Brandy Austin Law Firm Personal Injury Family Estate Planning Lawyers Arlington Tx review signals at a glance

Hurt to see this law firm get some negative reviews ..Had zero issues with them and even won mr full legal custody in less than 30 days.

Great lawyers

I inquired for a family court consultation. The receptionist mishandled my contact information. She was hostile and very unprofessional making false allegations, she did not even dial the correct number i provided several times. I do not recommend this lawfirm as the administration mishandled even your basic contact information. I will look for an professional lawfirm elsewhere. I'm glad I discovered this early so I dont waste money or valuable time here. I highly recommend looking else where for professionalism.

Even though they could not assist me due to jurisdiction. They still provided me with helpful tips to move forward. They're pleasant to speak with. I recommend them and I'll use them in the near future.

I reached out to this firm about a mold issue with my apartment and filled out their online intake form. I was declined without any follow-up questions, which makes me believe they are no longer taking mold cases. It would have been helpful to know that in advance, as I spent time submitting all the details. Just sharing this so others looking specifically for mold-related representation know what to expect.

I called to see if they could help with my case, and although they couldn’t- the lady who answered was polite and insightful.

Experienced a very poor discovery call with their non-lawyer admin. You ask to hear my story and come to conclusions based on your own assumptions because as an admin do you really know what questions to ask? You act as a gatekeeper, but you rudely dismissed me without much of an explanation or guidance that I asked for. I’ll gladly move onto another firm, I can’t stand the absolute arrogance from some admin.

Even though I wasn’t able to move forward with a case, I had such a great experience working with Darien. She was polite, patient, and incredibly helpful throughout the entire process. She took the time to answer my questions and made me feel heard and respected. You can tell she truly cares about people and goes above and beyond in her role . Highly recommend reaching out to her if you ever need guidance or support!

Worse law firm ever they don't care or help unless it is simple and easy the worse .only get these lawyers if you have a very very easy case they are lazy lazy lazy

UPDATE: About 6 months after this review and things were "final" an issue came up regarding debts. So, I reached out to this law firm to ask a question and Brandy told me that she could not assist because of this review...she even sent me a copy of the review as her reason for denying any assistance. RUN from this place as fast as you can! . After reviewing my final, signed decree, this firm still missed more errors that I can count. If they expected me in the hardest moments of my life to be responsible for catching when it should "petitioner" or "respondent" then WHY did I pay them over $7,000!? Do not use this firm, as other people have stated the wait time, lack of responses unless it's about payment and complete coldness to the process does not make this worth any amount.

Legal matter I was worried about was set at ease after one call.

I just want to say the woman that answered the phone was so thoughtful and caring and answered all my questions. It's refreshing to have someone show so much empathy.