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Review Intelligence
Brown Charbonneau LLP Irvine Ca review signals at a glance
CrashStory aggregates public review patterns for Brown Charbonneau LLP Irvine Ca so readers can assess client sentiment, response quality, and the issues that appear most often before moving deeper into the interactive review explorer.
Average Rating
4.7
Total Reviews
43
PI Reviews
30
Text Reviews
43
Most common themes
recommendationpaperworkstaff quality
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Review Snapshot
4.8
63 public reviews and 43 written reviews.
Recent Activity
Most recent written review from Lori Butler: Nov 22, 2025 (202 days ago)
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Response Behavior
Replies on 63% of reviews
70% of the visible replies look at least somewhat personalized instead of fully templated.
Brown Charbonneau LLP Irvine Ca client reviews
Recent written reviews appear first. The full interactive review explorer — with sentiment, dimension tags, and complete history — loads below.
Multi-tag filters use OR matching across all assigned classification tags.
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All43 reviews
4.7
Most recent written review from Lori Butler: Nov 22, 2025 (202 days ago)
Written Reviews
31
Average Rating
4.77
Reviews (30d)
0
Reviews (90d)
0
Older Archive
31
Assigned Tags (97)
Showing 31 of 43 written reviews.
1 star
1
2 star
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5 star
29
Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
They've won for me three times in a row by being professional, organized and respectful. Not all lawyers and firms are the same. If you need not just good representation, but great representation -- choose them. You won't regret it.
Just called this office to speak with Mark Higuchi who I know and the receptionist hung up on me said I had to go through intake. I’ve worked in the legal field for over 30 years and I’ve never been treated so awfully/dismally. I won’t call him and either should you.
Owner response
Dear Eric,<br>We apologize that you did not find your call to our office satisfactory. We have policies in place to ensure that all inquiries can be properly and efficiently handled. Our practice is limited to certain areas of the law so we aim to ensure that all potential inquiries fit within our areas of practice. Before a consultation directly with an attorney can be scheduled, we have to obtain the basic and necessary information to ensure that your case is one that we have experience in and can move to the next step of scheduling a meeting with an attorney.
Communication (negative)Case # Treatment (negative)PersonalizedSentiment: negativeDetailed StoryLikely Non-Client / Consultation
Attorney Greg Brown is an Outstanding trial attorney. Knowledgeable about both law and process and very well regarded by judges across county lines. Attorney Brown and his outstanding staff are client focused and their fees reasonable. Attorney Brown is result oriented and manifests a no nonsense approach to the other party and opposing counsel. Want results? Retain attorney Greggory Brown and his firm.
Owner response
Thank you, Jim! We are so appreciative of your kind words. It is our top priority to give our clients the best service and obtain the best possible results. Our attorneys and firm thank you!
Needing a Lawyer (positive)Holistic Advocacy (positive)Semi-PersonalizedSentiment: positiveGeneric ReviewLikely Client Experience
Gregory Brown and Mark Higuchi are simply the best litigation team in Southern California. They are very knowledgeable in law and extremely effective with the outcome. They worked hard for my case and always do what is best of my interest. I highly recommend them for your legal issues.
Owner response
Cal, we are so appreciative of your review and for allowing us to work with you on your case. Thank you so much and we are wishing you all the best!
Needing a Lawyer (positive)Holistic Advocacy (positive)Semi-PersonalizedSentiment: positiveGeneric ReviewLikely Client Experience
Dear Mark, Krystal, and Joe
I wanted to personally express my deepest gratitude for your service and professionalism. Thank you so much for all that you did for me to ensure a favorable outcome. Thank you for the hard work, patience, constant availability, and for your dedication in helping me navigate through this difficult challenge.
Over the past 30 years in business, I have had the opportunity to work with some of the highest rated and largest law firms, you my friends, dwarf them in both knowledge, expertise, and experience.
I sincerely look forward to working with you in the future on all my exciting future business endeavors.
Owner response
Hi Eric,<br>Thank you so much for your kind words about our firm. We are sincerely grateful to have been able to help you. Reading client experiences like yours truly makes us so happy, and we are proud to serve our clients each and every day. We look forward to working with you in the future and we wish you all the best!
Communication (positive)Process Transparency (positive)Needing a Lawyer (positive)Holistic Advocacy (positive)PersonalizedSentiment: positiveDetailed StoryLikely Client Experience
Hi Ted! Thank you for sharing your experience with our firm and giving us 5 stars. Please let us know if we can be of any assistance in the future. Wishing you all the best!
One of the top law firms in Southern California or California I would say.
Brown & Charbonneau was very responsive and always there to assist with any help that I needed.
Their dedication and hard work show it as well from all the communication we have in between our cases.
Thank you
Owner response
We are so happy we could assist you, Tom! Communication with & dedication to our clients are some of our top priorities. Thank you for allowing us to represent you!
Communication (positive)Semi-PersonalizedSentiment: positiveGeneric ReviewLikely Client Experience
Show all assigned tags (14)
case:personal_injury_generalstage:unknownresponse:semi_personalizedsentiment:positivestory:genericclient:likely_clientpi:yesdepth:mediumdimension:Communicationdimension-sentiment:Communication:positivetheme:responsivenesstheme:communicationtheme:dedicationtheme:hard work
Gregory G. Brown, is the best! Attorney, Mr. Brown is honest, kind and hard working. He is trustworthy and good at what he does. If you are looking for TRUE representation with none of the shenanigans, then MR. Brown and his associates are the Team for YOU! I highly recommend this Law Firm to anyone.
Owner response
We are so appreciative of your kind words, Michelle! We are so happy Gregory & our team were able to help. Please keep us in mind should any need for an attorney arise in the future. Sending you all our best!
Choosing Right Firm (positive)Needing a Lawyer (positive)Marketing vs Reality (positive)Holistic Advocacy (positive)Semi-PersonalizedSentiment: positiveGeneric ReviewLikely Client Experience
The staff was very friendly and helpful through the entire process. Very happy with the outcome!
Owner response
Hi Jeannie, thank you so much for your review! We are very appreciative of your feedback and please let us know if we can help you again in the future. Wishing you all the best!
Process Transparency (positive)Semi-PersonalizedSentiment: positiveDetailed StoryLikely Client Experience
Great firm. Highly knowledgeable lawyers in their field. Super friendly and communicative staff
Owner response
Thank you so much for sharing your thoughts about our firm. We strive to always give our clients 5 star service from the front desk to the court room. We appreciate your review!
Communication (positive)Semi-PersonalizedSentiment: positiveGeneric ReviewClient Relationship Unclear
They've won for me three times in a row by being professional, organized and respectful. Not all lawyers and firms are the same. If you need not just good representation, but great representation -- choose them. You won't regret it.
I would highly recommend Gregory Brown if you are in the unfortunate position to require a divorce attorney. His guidance, advice and extensive experience in this area were instrumental in the successful settlement of my divorce. Additionally, his office staff and paralegals were all understanding, professional and very responsive.
Just called this office to speak with Mark Higuchi who I know and the receptionist hung up on me said I had to go through intake. I’ve worked in the legal field for over 30 years and I’ve never been treated so awfully/dismally. I won’t call him and either should you.