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Review Intelligence
Burnett Law Office Chandler Az review signals at a glance
CrashStory aggregates public review patterns for Burnett Law Office Chandler Az so readers can assess client sentiment, response quality, and the issues that appear most often before moving deeper into the interactive review explorer.
Average Rating
4.9
Total Reviews
26
PI Reviews
25
Text Reviews
26
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What to check before you hire Burnett Law Office Chandler Az
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Review Snapshot
4.9
40 public reviews and 26 written reviews.
Recent Activity
Most recent written review from theresa austin-walter: Feb 24, 2026 (144 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Response Behavior
Replies on 3% of reviews
100% of the visible replies look at least somewhat personalized instead of fully templated.
Burnett Law Office Chandler Az client reviews
Recent written reviews appear first. The full interactive review explorer — with sentiment, dimension tags, and complete history — loads below.
Multi-tag filters use OR matching across all assigned classification tags.
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All26 reviews
4.9
Most recent written review from theresa austin-walter: Feb 24, 2026 (144 days ago)
Written Reviews
25
Average Rating
4.88
Reviews (30d)
0
Reviews (90d)
0
Older Archive
25
Assigned Tags (67)
Showing 25 of 26 written reviews.
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5 star
24
Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
Words cannot describe how supportive and thorough my experience at Burnett Law was. Don Burnett is a knowledgeable and exceptional lawyer. He made me feel heard and communication was always top notch.
Anyone that has experienced a loss, that involves a personal injury, knows that if you find someone that goes the extra mile for you it’s as much of a win as the case itself.
I highly recommend that you put your trust in this law firm and you will be a winner just for knowing them. Winning the case is the extra bonus. Look no further Burnett Law is the best.
No ResponseDetailed StoryLikely Client Experience
Show all assigned tags (10)
case:personal_injury_generalstage:post_verdictresponse:nonestory:storyclient:likely_clientpi:yesdepth:detailedinjury:burnsinjury:physical_therapycompetitor:burnett law
Wonderful Law Group. From the Receptionist Lexi to the Lawer Tom. Our experience was absolutely wonderful. I HIGHLY RECOMEND BURNETT LAW! TOM IS THE BEST!!!
case:personal_injury_generalstage:unknownresponse:nonesentiment:positivestory:genericclient:likely_clientpi:yesdepth:mediumdimension:CaseNumberTreatmentdimension-sentiment:CaseNumberTreatment:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positiveinjury:burnsinjury:physical_therapycompetitor:wonderful law group
Tom Burnett is an excellent attorney! He’s a great listener and truly caring. I’ve appreciated his prompt communications and effective counsel. I recommend him with confidence that he will serve you well!
Communication (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveGeneric ReviewLikely Client Experience
We appreciate all of the hard work and dedication that Don and Lexus have shown us. Don pays attention to detail. His communication skills shows you he really cares about you as person.
They are really awesome to work with! 😁
case:personal_injury_generalstage:unknownresponse:nonesentiment:positivestory:genericclient:likely_clientpi:yesdepth:mediumdimension:CaseNumberTreatmentdimension-sentiment:CaseNumberTreatment:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positivevehicle:lexus have
medical malpractice/discrimination/emotional distress
Consultation Only
I wanted to get a free consultation from this law firm soI emailed them for a potential case regarding a possible medical negligence, discrimination, emotional distress against a hospital. My brother passed away due to their irresponsible, unprofessional medical care, horrible ethics. I haven't heard from this law firm. I don't know why is it so hard to find an attorney to handle such case. As a family we extremely angry, upset, sad , and hopeless we can't get at least a professional opinion to find out if we do or not have a potential case against this racist, disgusting, filthy hospital.Ty! Have a great day!
Owner response
We're sorry to hear about your brother. For the fastest response, we encourage people to give us a call directly so that we can quickly identify if our law firm may be the right fit to help you and to make sure your email doesn't get missed. We have our team answering calls 7 days a week so that we can provide a quick and reliable response. Please feel free to call us at 480-347-9116 to see if our law firm is able to help.
Communication (negative)Needing a Lawyer (negative)PersonalizedSentiment: negativeDetailed StoryLikely Non-Client / Consultation
This office is beyond amazing! Great follow through! If you need a great attorney with office support I highly recommend the Burnett Law Office!
Communication (positive)Needing a Lawyer (positive)No ResponseSentiment: positiveGeneric ReviewLikely Client Experience
Show all assigned tags (15)
case:personal_injury_generalstage:unknownresponse:nonesentiment:positivestory:genericclient:likely_clientpi:yespeer:yesdepth:mediumdimension:Communicationdimension-sentiment:Communication:positivedimension:NeedingLawyerdimension-sentiment:NeedingLawyer:positiveinjury:burnscompetitor:burnett law
Tom and his office were so incredible! They made the entire process so easy and smooth. I feel so lucky to have worked with Tom. Lexus was also so helpful throughout everything as well. I am so happy I chose Tom Burnett Law office!
Process Length (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveGeneric ReviewLikely Client Experience
Show all assigned tags (15)
case:personal_injury_generalstage:unknownresponse:nonesentiment:positivestory:genericclient:likely_clientpi:yesdepth:mediumdimension:ProcessLengthdimension-sentiment:ProcessLength:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positiveinjury:burnsvehicle:lexus wascompetitor:tom burnett law
Working with Don Burnett was a great choice. Don and team helped me navigate through the process and provided sound advice every step of the way. Don made sure I fully understood the process and timelines and he was absolute spot on. Don worked aggressively with the insurance company, and medical providers to settle our accident injury claim. Great communication every step of the way. I highly recommend Burnett Law Group for your legal needs.
Communication (positive)Process Transparency (positive)Needing a Lawyer (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
Show all assigned tags (19)
case:accident injury claimstage:post_verdictresponse:nonesentiment:positivestory:storyclient:likely_clientpi:yesdepth:detaileddimension:Communicationdimension-sentiment:Communication:positivedimension:ProcessTransparencydimension-sentiment:ProcessTransparency:positivedimension:NeedingLawyerdimension-sentiment:NeedingLawyer:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positiveinjury:burnsinsurance:insurance companycompetitor:burnett law group
I began my wrongful death abuse of force lawsuit with Tom Burnett. He is BEYOND AWESOME. He was very understanding, helpful, patient and professional as well as caring. When he needed more assistance he chose a very experienced office to help with my case. He has a great personality and disposition. I would highly recommend Tom Burnett.
case:wrongful death/abuse of force lawsuitstage:unknownresponse:nonesentiment:positivestory:storyclient:likely_clientpi:yesdepth:detaileddimension:ChoosingFirmdimension-sentiment:ChoosingFirm:positivedimension:CaseNumberTreatmentdimension-sentiment:CaseNumberTreatment:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positiveinjury:burnsinjury:death
Tom Burnett and his team exceeded my expectations, not just because of the experience itself, but also because they were able to fight for the best solution possible. They were communicative, they were always available for questions and the return time of a response was very quick! They were always there when I needed them and I will absolutely use them again in the future if ever needed.
Communication (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveGeneric ReviewLikely Client Experience
Burnett law office represented my accident case I highly recommend them their service is awesome did the best for me and my family through this rough situation. I am very pleased with their service. Thank you.
Needing a Lawyer (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
Show all assigned tags (14)
case:accident casestage:unknownresponse:nonesentiment:positivestory:storyclient:likely_clientpi:yesoutcome:mentionedoutcome-type:representedsettlement:best for me and my familydepth:mediumdimension:NeedingLawyerdimension-sentiment:NeedingLawyer:positiveinjury:burns
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All26 reviews
4.9
Most recent written review from theresa austin-walter: Feb 24, 2026 (144 days ago)
What Reviewers Consistently Praise
Care for the whole situation
Mentioned in 13 reviews, with an average 5.0-star rating when clients talk about this theme.
Help during a stressful moment
Mentioned in 11 reviews, with an average 5.0-star rating when clients talk about this theme.
Communication and updates
Mentioned in 11 reviews, with an average 4.7-star rating when clients talk about this theme.
Questions To Check When Comparing Firms
Ask about communication and updates
11 reviews touch this theme, including 1 clearly negative mentions and 0 mixed mentions.
The firm does not answer every review
25 reviews currently have no visible owner response, so the written feedback matters more than response style.
Check how fresh the written feedback is
The newest written review in this dataset is from Feb 24, 2026 (144 days ago). Compare that recency with the other firms you are considering.
Words cannot describe how supportive and thorough my experience at Burnett Law was. Don Burnett is a knowledgeable and exceptional lawyer. He made me feel heard and communication was always top notch.
Anyone that has experienced a loss, that involves a personal injury, knows that if you find someone that goes the extra mile for you it’s as much of a win as the case itself.
I highly recommend that you put your trust in this law firm and you will be a winner just for knowing them. Winning the case is the extra bonus. Look no further Burnett Law is the best.
Wonderful Law Group. From the Receptionist Lexi to the Lawer Tom. Our experience was absolutely wonderful. I HIGHLY RECOMEND BURNETT LAW! TOM IS THE BEST!!!
Tom Burnett is an excellent attorney! He’s a great listener and truly caring. I’ve appreciated his prompt communications and effective counsel. I recommend him with confidence that he will serve you well!