I feel it’s important to share this experience. From one hardworking business owner to another, I strongly recommend slowing down, reading this review carefully, and rethinking working with this company.
From the start, my experience with Cohen Healthcare Law Group felt off. The initial sales calls were extremely pushy, which in hindsight should have been a red flag.
Once I began working with the attorney assigned to me, it became clear that he did not take the time to truly understand what he was advising me on—specifically regarding consent forms that are critical to my business. I often found myself questioning guidance that was later walked back, leaving me feeling like I was guiding my own counsel rather than being advised.
At this point, I am $3,500 in and do not feel confident that I have a usable or properly drafted consent form. Incorrect information was included in the document, and despite three follow-up attempts over nearly three weeks, I have not received a response. I have also since been contacted regarding a potential overage charge, which is especially frustrating given the lack of completion.
I’ve owned and operated my business for nearly 10 years and have worked with many professionals. This has been one of the most disappointing experiences I’ve had, and based on my experience, I would not recommend this firm.
Owner response
Dear Donna,<br><br>Thank you for taking the time to share your experience. I want you to know that we take feedback like yours seriously, and I appreciate the honesty in what you wrote. As a fellow business owner, I understand the weight and frustration that comes with feeling like expectations were not met, especially when those expectations are tied to critical aspects of your operations and compliance.<br><br>I’d like to address a few parts of your experience directly.<br><br>First, regarding the intake and sales process: you are right to expect clarity and alignment in those early stages. Legal services are not transactional, and no one should walk into an engagement feeling pushed or pressured. That is never the intention of our intake team. Their role is to understand the prospective client’s goals, determine whether we are the right fit, and ensure that expectations are aligned before any work begins. If you walked away feeling rushed or sold to, then we missed the mark, and for that I apologize.<br><br>Second, regarding the substantive legal work and communication: you mentioned feeling as though you were guiding your own attorney and receiving walked-back guidance related to consent forms. Consent forms and healthcare compliance documents sit at the intersection of regulatory law, risk management, professional ethics, and clinical workflow. They must be drafted with precision, and they must be understood in the context of the specific business model, state regulations, and treatment protocols. If you felt that the required depth was not being applied, that is an issue worth examining closely. Confidence in legal counsel matters, particularly for operators in the healthcare space. Unresponsiveness and delays only compound that concern, and three weeks without a reply to follow-up questions is not acceptable. That is not the standard we set internally, nor the experience we want our clients to have.<br><br>Third, regarding fees and the overage conversation: legal work in the healthcare compliance category can involve different levels of research, drafting, and revision depending on scope. That said, the conversation around overages should never outpace the work itself or exist in tension with responsiveness or completion. Hearing about potential additional fees when the original deliverable is not yet where it needs to be understandably feels misaligned. <br><br>Most importantly, I want to acknowledge how you felt reading back your own words: unconfident in your documents, unheard in your follow-ups, and disappointed in the overall experience. When a client walks away feeling that way, even one client, it signals something to learn from. It means we need to examine communication standards, internal workflows, feedback loops between our legal and operations teams, and whether our structure supported your matter in the way it should have.<br><br>While I cannot undo that experience retroactively, I do want to extend an invitation to resolve this properly. If you would be willing, I would like to review your matter personally from start to finish, examine the substantive legal work completed to date, understand the context of your consent form concerns, and look at where communication broke down. If additional work is needed to complete the deliverable to the standard you expected, we can discuss that path as well, but either way, resolution should be grounded in fairness and integrity.<br><br>Every law firm has a mandate to do right by the people who entrust them with their legal matters. Your review reminds us of that mandate. We are not above criticism, and we do not shy away from opportunities to improve client experience, operational clarity, and communication.<br><br>If you are open to it, please reach out directly so we can close this loop in a way that honors the time, money, and trust you invested.<br><br>Thank you again for speaking candidly. I hear you.<br><br>Respectfully,<br>Phil Blende, M.A., M.B.A.<br>Chief Operating Officer<br>Cohen Healthcare Law Group, PC