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Review Intelligence
Connors Ferris LLP Rochester Ny review signals at a glance
CrashStory aggregates public review patterns for Connors Ferris LLP Rochester Ny so readers can assess client sentiment, response quality, and the issues that appear most often before moving deeper into the interactive review explorer.
Average Rating
3.2
Total Reviews
36
PI Reviews
30
Text Reviews
36
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What to check before you hire Connors Ferris LLP Rochester Ny
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Review Snapshot
3.9
92 public reviews and 36 written reviews.
Recent Activity
Most recent written review from donnis davis: Feb 24, 2026 (157 days ago)
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Response Behavior
Replies on 7% of reviews
100% of the visible replies look at least somewhat personalized instead of fully templated.
Connors Ferris LLP Rochester Ny client reviews
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Multi-tag filters use OR matching across all assigned classification tags.
7d0 reviews
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All36 reviews
3.2
Most recent written review from donnis davis: Feb 24, 2026 (157 days ago)
Written Reviews
30
Average Rating
3.23
Reviews (30d)
0
Reviews (90d)
0
Older Archive
30
Assigned Tags (74)
Showing 30 of 36 written reviews.
1 star
11
2 star
2
3 star
0
4 star
3
5 star
14
Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
Receptionist has an attitude when you call. She doesn’t know What cases her law firm handles she has a bad attitude when asked questions but that’s her job. Like get a different job. Also be in the fact that people are calling for legal representation. You don’t know what they’re going through. You would think that she would have a better attitude. I just don’t want any help from them because of her because if you act like that who else act like that there?
Communication (negative)Case # Treatment (negative)Marketing vs Reality (negative)No ResponseSentiment: negativeGeneric ReviewLikely Client Experience
One star only, because they are allowing the insurance companies to pay what they want, and when they want we have been struggling financially because this FIRM DOES NOT CARE FOR THE VICTIM. every time we call, the only answer we get is ok we will reach out to the insurance company, a week will go by and sometimes few weeks will go by before you even get an answer on your payments. Again they will allow the insurance company to do as they please when it comes to victim payments.
Conners & ferris does not fight for thier clients, after reading reviews, seems like seems like only a few of thier clients had a good experience with this law firm. They keep sending my son workers comp check so that the pay out will be less at the end. They don't seem to fight hard for thier clients like the commercial advertisement. And oh yeah, Connors & Ferris, your staff are very rude. They need customer service training.
Owner response
Chris M thank you for taking the time to leave us a review. We value your feedback as it is essential for our continuous improvement. We are committed to delivering high-quality experience, as well as legal services so we would like to understand better how we can enhance your experience. Please feel free to contact us at (585)262-2667 with any specific feedback or suggestions you have. We are here to listen. Sincerely, Greg & Tom.
Case # Treatment (negative)Needing a Lawyer (negative)Marketing vs Reality (negative)PersonalizedSentiment: negativeDetailed StoryLikely Client Experience
Thank you Ben Flugel for your 4 star review and for sharing your experience with us. We are thrilled to hear you has a great experience with our office and were satisfied with our services. Our team is committed to providing exceptional legal support, and it's always rewarding to hear our efforts have had a positive impact. If you need any further assistance or have questions, please reach out. Best regards, Greg & Tom.
Every time a problem a rises that law firm runs. We been since 2023 trying to get something done about my husbands headaches and neck to which he already has had surgery.
All they do is want there money. The attorney lets the girls in the office take care of things. His headaches are so bad he fell and broke his hand. Yet the board lets the insurance company just slide.
And people Congress allows this. I when you call there bluff they drop you as a client.
Process Length (negative)Lowball Pressure (negative)Needing a Lawyer (negative)Holistic Advocacy (negative)No ResponseSentiment: negativeDetailed StoryLikely Client Experience
Show all assigned tags (18)
case:personal_injury_generalstage:unknownresponse:nonesentiment:negativestory:storyclient:likely_clientpi:yesdepth:detaileddimension:ProcessLengthdimension-sentiment:ProcessLength:negativedimension:LowballPressuredimension-sentiment:LowballPressure:negativedimension:NeedingLawyerdimension-sentiment:NeedingLawyer:negativedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:negativeinjury:surgeryinsurance:insurance company
I regret not going back to them for my second case. Sean was great and I felt satisfied with the end results of my case.
Owner response
Thank you Dtp Gaming for your 4 star review and for sharing your experience with us. We are thrilled to hear you has a great experience with our office and were satisfied with our services. Our team is committed to providing exceptional legal support, and it's always rewarding to hear our efforts have had a positive impact. If you need any further assistance or have questions, please reach out. Best regards, Greg & Tom.
Needing a Lawyer (positive)PersonalizedSentiment: mixedGeneric ReviewLikely Client Experience
I was initially assigned to Justin who seemed to be ok, but he disappeared, and I was turned over to Sean/Shawn who wasn't very helpful or communicative. He sat on my claim for over a year. After following the instructions he gave, he said that he couldn't help. I will NEVER call them if things arise in the future, and Never refer them to anyone.
Communication (negative)Process Length (negative)Needing a Lawyer (negative)No ResponseSentiment: negativeDetailed StoryLikely Client Experience
Great experience having a Lawyer represent me in my Workers Comp case. I had Sean Meritt as my Attorney. He and the supporting staff did an amazing job. Communication, questions, guidance, professional. I don't know how it could be any better.
Owner response
Dave And Lori Abraham thank you for the excellent 5 star review! We're glad you had a positive experience and appreciate you choosing our law firm for your legal needs. Your feedback is incredibly valuable to us. Should you, anyone in your family, friends or co-workers require our services again, we look forward to serving you. Greg & Tom.
Communication (positive)PersonalizedSentiment: positiveGeneric ReviewLikely Client Experience
Great job. Very professional. Prompt responses with knowledgeable answers.
Owner response
Bob Thoman , we are so grateful for your 5 star review. Thanks for sharing your rating with us and the community. Our team was delighted to work with you, and it's wonderful to know our office was able to provide you a great experience and to meet your expectations. Your trust in our firm is greatly appreciated, and we're here for you anytime you need legal guidance in the future. Warm wishes, Greg & Tom.
Communication (positive)Process Transparency (positive)PersonalizedSentiment: positiveGeneric ReviewLikely Client Experience
Chris Mesh has helped me in two prior situations so I really don’t like writing this review. I’ve have personally delivered clients to him so this isn’t about their ability to help in a case. I’ve called once a week for now 3 weeks, leaving a message for a return phone call. I was instructed by Chris to call him after my latest surgery so this isn’t even an unsolicited call, not that should even matter. I’m a previous client and a potential new case client. However I have received no return call. Are the messages not being given? Are they just being ignored? I don’t know the answer, all I know is this is highly unprofessional. Especially when the matter is their clients health. I’m very disappointed with this as I had nothing but high praise from previous experiences. I can’t even tell you how many ppl I referred over the last few years beyond the one I hand delivered. Hopefully if Chris hasn’t been given the messages then someone can let him know.
Owner response
Hi, Anthony. thank you for your review. We're disappointed to learn your experience with our firm was not reflective of the high standards and reputation we have for our legal services. We understand how important your legal matters are and want to assure your feedback is being taken seriously. We are here to listen and would like to understand more about what happened and how we can do better. Please feel free to contact us at (585)262-2667 so we can address your concerns thoroughly. Best, Greg & Tom.
Communication (negative)Case # Treatment (negative)PersonalizedSentiment: negativeGeneric ReviewLikely Client Experience
I had Marc DiMatteo as my attorney and literally did nothing. Every time I call his receptionist says he’s busy. The worst law firm I have ever dealt with!
Receptionist has an attitude when you call. She doesn’t know What cases her law firm handles she has a bad attitude when asked questions but that’s her job. Like get a different job. Also be in the fact that people are calling for legal representation. You don’t know what they’re going through. You would think that she would have a better attitude. I just don’t want any help from them because of her because if you act like that who else act like that there?
I want to thank Sean Merritt and Connors and ferris for the hard work and dedication for my workmans comp case and the settlement I received, I highly recommend them very awesome attorneys!! And again thank you! From Joseph Englebert.