Counts Law Firm P.C. Alhambra Ca review signals at a glance

We hired Counts Law Firm to draft a response to a demand letter and were billed more than $6,000 for that single letter. We filed a complaint with the Bar over billing practices — the Bar did not find misconduct because of fine‑print language, but did agree we should not pay his final invoice, which we feel reflects that his billing structure was problematic. He missed multiple deadlines, and we were billed for communications that existed solely because his deadlines were missed. We were billed for OUR phone calls to his office asking whether deadlines had been missed. A draft was prepared that took a direction we did not authorize, and when we pointed this out, we were charged additional hours for what were essentially minor edits. His “free consultation” was billed beyond 30 minutes without prior notice. Tasks that took minutes were billed in 15‑minute increments at a high hourly rate. After we terminated his services, a new attorney completed the same work, litigated the matter, and won — for less than Counts billed for that one letter. We did not find his billing transparent or his service satisfactory, and we do not recommend his services based on our experience.

I had such a great experience working with Emahn and his team that I recommend their legal support to my closest friends and family.

The team at Counts Law firm has been my resource for legal advice and matters for years and I will continue to rely on them. I appreciate all their hard work

I had a great experience with Counts Law Firm. Communication was easy and everything felt smooth and well organized. The team was kind and supportive, and I felt well taken care of. Highly recommend!

I had a really great experience with Counts Law Firm. Everything felt smooth and well organized, and communication was always clear and easy. The team was kind, patient, and very supportive throughout the process. I truly felt heard and taken care of, which made a big difference. Overall, a very positive experience. I would confidently recommend Counts Law Firm to anyone looking for a professional and caring legal team.

I highly recommend the Counts Law Firm to anyone looking for a knowledgeable, caring, and trustworthy legal advocate!

Counts Law Firm helped many of my clients and personal friends with issues about child visitation, general family law, and other business matters pertaining to their legal obligations. Emahn, as an attorney and individual, is professional, kind and caring. He ensures that you are presented with all your options and understand the possible outcomes. The staff at his office that I've talked to and followed up with were all knowledgeable, kind and considerate. I am very pleased with the services offered and would recommend this law firm to all my friends and family.

This guy right here, Mr. Counts, brings a level of confidence and steadiness that immediately puts you at ease. He’s firm, persistent, and does not back down when dealing with the opposing party. Knowing he was handling things allowed me to focus on life instead of stress. Highly recommend Counts Law Firm.

Counts Law Firm provided exceptional service from start to finish. The team was professional, responsive, and truly cared about my case. They explained everything clearly and kept me informed every step of the way. I highly recommend Counts Law Firm to anyone needing reliable, organized, and attentive legal representation.

UPDATED review because they want to reply and make this a "system" issue not an accountability issue on how they treated a new client poorly. What they responded shares the process- what their not addressing correctly was the order of how things happened- the assistant never got back to me with a new time that worked and I asked multiple times. She just kept pushing for documents. I hate to have to do this but I don't appreciate a response that doesn't even address the elephant in the room- poor customer service. I never even got a chance to speak with the attorney because his assistant is really unprofessional. Aminah kept demanding me to upload documents and answer questions saying " I didn't make the deadline" when I didn't even have a confirmed appointment on the calendar. I asked to to reschedule my appointment the same day and she kept calling me and emailing me saying verbadem "You were given a deadline when you already had your original consultation scheduled and never adhered to it." This isn't how you talk to prospects and it doesn't even make sense to expect anything when you can't even coordinate an appointment. Waste of time.

Do yourself a favor and avoid this firm.

Very unethical firm. Horrible experience as a client. Attorney Counts has several posted interactions with the state bar. Do your research and thoroughly check every bill!