Older Written Reviews
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11 reviewsPersonal Injury
Consultation Only
WARNING!!!! DO NOT DO BUSINESS WITH THESE KROOKS!!!
I declined to hire Cozen O'Connor because I was unsatisfied with answers I received to several questions I had regarding an estate issue. I paid my initial consultation bill in full but when I declined to hire them I received an email with no invoice, just blankly stating that since I declined to go with them I owed them $420. When I asked what this charge was for they were unable to provide details or an invoice for several days and when they did finally cook one up it was very generic and said for "calls and emails" which had never been mentioned once verbally or in writing as to my being charged above and beyond the contract I had already fulfilled. When I challenged Atty. Howie Krooks on this matter he insulted me and told me he was sending me to collections.
Owner response
To protect our clients’ confidentiality, we do not respond to specific public comments. We strive to provide the best services and value to all of our clients. If you would like to speak with us privately and confidentially about your particular concerns, please feel free to reach out to your main point of contact at the firm.
PersonalizedDetailed StoryLikely Non-Client / Consultation
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case:personal_injury_generalstage:consultation_onlyresponse:personalizedstory:storyclient:likely_non_clientpi:yespre-client:yesdepth:essay
Approx 3 years ago my 87 year old mother was in an extremely difficult position in regards to a very ambiguous trust, previous inept representation, and an obstructionist stepson. We were fortunate to find Ellen Morris at Elder LawAssociates.
Ellen and her team are top notch. Her network is also 5 star. One would be hard pressed to find a better advocate for the rights of an elder loved one. Her mediation skills in my opinion are unparalleled. In addition she genuinely cares about her clients.Many thanks Ellen to you, your staff, and your network for a very positive outcome from a very bleak beginning. Stay safe everyone and keep wearing the mask😷
No ResponseDetailed StoryLikely Client Experience
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case:personal_injury_generalstage:unknownresponse:nonestory:storyclient:likely_clientpi:yesdepth:detailedinjury:surgeryinjury:physical_therapy
This is an exceptional law firm where the folks: attorney's, medicaid specialist, and paralegal are truly professional, responsive, courteous, very efficient, and friendly. When you call they answer promptly, if you leave a message or send an email they respond promptly. They have the answers to the questions we posed, and go out of their way to help and that's why I traveled 248 miles to use them. They know the law, and they provide excellent services as well as outstanding referrals.
Communication (positive)Needing a Lawyer (positive)No ResponseSentiment: positiveGeneric ReviewLikely Client Experience
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case:personal_injury_generalstage:unknownresponse:nonesentiment:positivestory:genericclient:likely_clientpi:yesdepth:detaileddimension:Communicationdimension-sentiment:Communication:positivedimension:NeedingLawyerdimension-sentiment:NeedingLawyer:positiveinjury:physical_therapy
Howie and Jami, I can’t even begin to thank you for EVERYTHING you did throughout the process of trying to get Medicaid for my sister-in-law Susan. Never in my wildest dreams did I expect any of the problems we encountered along the way. When Susan was about to move from NY to FL I went with her to see her social worker regarding the “transfer” of her Medicaid benefits (LOL). The social worker told me that all I had to do was call the Florida Medicaid office, tell them that Susan had moved and give them her NY Medicaid information. Boy was she wrong! Paul wound up doing a google search for a Medicaid attorney near Deerfield Beach – being in NJ we had NOTHING to go on but faith. I thank my lucky stars that Elder Law was the only firm he called. Jami, you knew how to handle every twist and turn that we confronted trying to navigate the system. Thank you, thank you, thank you! You know a bit about Susan. You’ve met her and spoken to her. She is someone who has always fallen through the cracks of the system and has had to fight tooth and nail her entire life for what comes easily to you and I. This will make a huge difference in her life.
I’ve frequently thought about the boxing gloves you told me that you keep in your office for inspiration – Knock Out!
No ResponseDetailed StoryLikely Client Experience
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case:personal_injury_generalstage:unknownresponse:nonestory:storyclient:likely_clientpi:yesdepth:essaycompetitor:elder law
I was extremely pleased with the legal services provided by Lisa Rubin of Elder Law Associates. Lisa was not only highly efficient and knowledgeable but also courteous and professional. The firm worked quickly to transfer a deed and their efficiency put my mind at ease that it was done right. The David Hage family highly recommends Lisa Rubin and the Elder Law Associates Firm.
Process Length (positive)Process Transparency (positive)No ResponseSentiment: positiveGeneric ReviewLikely Client Experience
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case:elder lawstage:unknownresponse:nonesentiment:positivestory:genericclient:likely_clientpi:yesdepth:detaileddimension:ProcessLengthdimension-sentiment:ProcessLength:positivedimension:ProcessTransparencydimension-sentiment:ProcessTransparency:positivecompetitor:elder law
Thank You once again Ellen for exceeding our expectations. It's always a pleasure doing business with you and your firm. For the past 11 years you have always been there for our family. We are most appreciative of your knowledge and expertise in Elder Law and your wonderful customer service. Thank You Ellen !!!
Choosing Right Firm (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveGeneric ReviewLikely Client Experience
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case:elder lawstage:unknownresponse:nonesentiment:positivestory:genericclient:likely_clientpi:yesdepth:detaileddimension:ChoosingFirmdimension-sentiment:ChoosingFirm:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positivecompetitor:elder law
I can tell you Ellen Morris and Howard Krooks are top in their respective fields. I have called upon them for assistance multiple times. They are professional, timely, and ethical.
Communication (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveGeneric ReviewLikely Client Experience
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case:personal_injury_generalstage:unknownresponse:nonesentiment:positivestory:genericclient:likely_clientpi:yesdepth:mediumdimension:Communicationdimension-sentiment:Communication:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positive
Janet De La Cruz is a very competent paralegal employee of elder law, she was thorough, patient, knowledgeable, and always got back to me after a phone or email quickly, would highly recommend her and this firm
Communication (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveGeneric ReviewLikely Client Experience
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case:personal_injury_generalstage:unknownresponse:nonesentiment:positivestory:genericclient:likely_clientpi:yesdepth:mediumdimension:Communicationdimension-sentiment:Communication:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positive
Once beyond the advertisements and office location it's easy to see the "make as much money as possible" mentality of attorneys. Ask friends and relatives for a reference. This group should not be on the list.
Choosing Right Firm (negative)Marketing vs Reality (negative)No ResponseSentiment: negativeGeneric ReviewLikely Non-Client / Consultation
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case:personal_injury_generalstage:unknownresponse:nonesentiment:negativestory:genericclient:likely_non_clientpi:yesdepth:mediumdimension:ChoosingFirmdimension-sentiment:ChoosingFirm:negativedimension:MarketingVsRealitydimension-sentiment:MarketingVsReality:negative
Awesome team. Highly recommended to all of my friends and family!
Choosing Right Firm (positive)No ResponseSentiment: positiveGeneric ReviewLikely Client Experience
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case:personal_injury_generalstage:unknownresponse:nonesentiment:positivestory:genericclient:likely_clientpi:yesdepth:shortdimension:ChoosingFirmdimension-sentiment:ChoosingFirm:positive
Very good at dealing with high net worth individuals. Stu is really good at what he does. I've done business with this firm for over a decade and would highly recommend them!
Holistic Advocacy (positive)No ResponseSentiment: positiveGeneric ReviewLikely Client Experience
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case:personal_injury_generalstage:unknownresponse:nonesentiment:positivestory:genericclient:likely_clientpi:yesdepth:mediumdimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positive