Excellent work assisting our family with estate/probate work. Very responsive, thorough, and personable. 5/5 would recommend.
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Cross Law Firm, LLC
Phenix City Personal Injury Lawyer — 39 Client Reviews Analyzed
3.7(39 reviews)Cross Law Firm, LLC is a Personal Injury law firm in Phenix City, GA, located at 1906 Summerville Rd and reachable at +1334-298-4994. Clients have rated the firm 3.7 out of 5 across 39 public Google reviews, 19 of which include written feedback. The most recent written review is from Matthew Gilbert on Jan 5, 2026 (157 days ago).
Owner engagement: Cross Law Firm, LLC replies on 5% of visible Google reviews, and roughly 100% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
39 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Cross Law Firm, LLC is a personal injury law firm serving clients in Phenix City, Georgia, located at 1906 Summerville Rd 36867.
Review evidence: Clients have left 39 public Google reviews averaging 3.7 out of 5, 19 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Phenix City, Georgia firms before you decide.
Quick signals: the Google Business profile for this firm is verified; 1 photos are public on Google; contact the firm to ask about consultation fees.
Contact Cross Law Firm, LLC at (334) 298-4994 or visit crosslegal.net for a free case review.
39 public reviews and 19 written reviews.
Most recent written review from Matthew Gilbert: Jan 5, 2026 (157 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 5% of reviews
100% of the visible replies look at least somewhat personalized instead of fully templated.
Most recent written review from Matthew Gilbert: Jan 5, 2026 (157 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
17 reviews currently have no visible owner response, so the written feedback matters more than response style.
The newest written review in this dataset is from Jan 5, 2026 (157 days ago). Compare that recency with the other firms you are considering.
Excellent work assisting our family with estate/probate work. Very responsive, thorough, and personable. 5/5 would recommend.
Amazing attorney who actually cares about his clients. He'll tell you the hard things you may not want to hear and he's upfront about all options. We exclusively recommend our client base to him when they need help with their business legal needs.
Very disappointed, Richard is a very likable person but had no business in the DUI defense. After the $2500/ fee, we did 4 continuances (during Covid), and a plea deal in absentia. I objected to the plea, which was written under false pretenses. Richard withdrew from the case because I could not come up with any more funding. I asked him to notify the court of my intent to revoke the plea which he agreed to. The court never received anything from Mr. Cross. Only one time did he ever return my call in person. Now I am in violation of parole, which I legally Rescinded.
1906 Summerville Rd, Phenix City, AL 36867
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Recent written Google reviews from the last 30 days appear first. Older written reviews stay available through pagination and filtering.
Multi-tag filters use OR matching across all assigned classification tags.
Most recent written review from Matthew Gilbert: May 8, 2026 (34 days ago)
Written Reviews
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Average Rating
3.50
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Older Archive
10
Assigned Tags (3)
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Matthew Gilbert
Personal Injury
Unknown
Excellent work assisting our family with estate/probate work. Very responsive, thorough, and personable. 5/5 would recommend.
Justice Accounting
Personal Injury
Unknown
Amazing attorney who actually cares about his clients. He'll tell you the hard things you may not want to hear and he's upfront about all options. We exclusively recommend our client base to him when they need help with their business legal needs.
Mike Norton
Personal Injury
Unknown
Very disappointed, Richard is a very likable person but had no business in the DUI defense. After the $2500/ fee, we did 4 continuances (during Covid), and a plea deal in absentia. I objected to the plea, which was written under false pretenses. Richard withdrew from the case because I could not come up with any more funding. I asked him to notify the court of my intent to revoke the plea which he agreed to. The court never received anything from Mr. Cross. Only one time did he ever return my call in person. Now I am in violation of parole, which I legally Rescinded.
John Goss
Personal Injury
Unknown
Lots of money gone. Years gone before I had an answer. I came here for advice and help to see my son. Do not recommend.
Cindy Helms
Personal Injury
Unknown
February will be 2 years that this Attorney has had my case. I spoke to him once and his staff maybe 3 other times with me being the one to call them. Back in Aug of 2022 one of his office staff members where very helpful but, still nothing has been done. I would not send anyone to this Attorney.
Wesley O'Neal
Personal Injury
Unknown
Mr. Cross has been most helpful and I’m very pleased with my representation. I like his honesty and he has always treated me with the upmost respect. He handled things in a way that took a great deal of stress off of my family and this was very important to me. Thank you and a special thanks to your staff for going above and beyond!
James D Arnold
Personal Injury
Unknown
Professional, down to earth. Clearly explains to the client. Truly relaxing and confident attorney
Marilyn Tripp
Personal Injury
Unknown
Mr. Cross has helped me with numerous issues. I really appreciated his honesty, timeliness, and knowledge. I would highly recommend him and his law firm.
Zachary Zuehlsdorf
Personal Injury
Unknown
Put down a $200 consultation last September. Had an phone call appointment setup with attorney. Recieved call that we had to reschedule. The next appointment time came, recieved call from paralegal. She said I would be working with her for the case. She didn't have time that day to discuss but we would make a new appointment. I picked up my paperwork from them and found a new attorney. Don't waste your time and money with this attorney. Find someone else that will at least take the time and effort to call you back.
America Cross
Personal Injury
Unknown
I used Mr. Cross for a matter during the pandemic. I feared that COVID would backlog the case. Fortunately, he got everything done quickly...more quickly than I imagined. I am grateful for the awesome, rapid job.
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