Excellent work assisting our family with estate/probate work. Very responsive, thorough, and personable. 5/5 would recommend.
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Cross Law Firm, LLC
Phenix City Personal Injury Lawyer — 39 Client Reviews Analyzed
3.7(39 reviews)Cross Law Firm, LLC is a Personal Injury law firm in Phenix City, GA, located at 1906 Summerville Rd and reachable at +1334-298-4994. Clients have rated the firm 3.7 out of 5 across 39 public Google reviews, 10 of which include written feedback. The most recent written review is from Matthew Gilbert on May 8, 2026 (128 days ago).
Owner engagement: Cross Law Firm, LLC replies on 5% of visible Google reviews, and roughly 100% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: care for the whole situation, communication and updates, and help during a stressful moment. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
How we compiled this: CrashStory combines public review evidence with directory and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
39 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Cross Law Firm, LLC is a personal injury law firm serving clients in Phenix City, Georgia, located at 1906 Summerville Rd 36867.
Review evidence: Clients have left 39 public Google reviews averaging 3.7 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Phenix City, Georgia firms before you decide.
Quick signals: the Google Business profile for this firm is verified; 1 photos are public on Google; contact the firm to ask about consultation fees.
Contact Cross Law Firm, LLC at (334) 298-4994 or visit crosslegal.net for a free case review.
39 public reviews and 19 written reviews.
Most recent written review from Matthew Gilbert: Jan 5, 2026 (251 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 11% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from Matthew Gilbert: Jan 5, 2026 (251 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Jan 5, 2026 (251 days ago). Compare that recency with the other firms you are considering.
Excellent work assisting our family with estate/probate work. Very responsive, thorough, and personable. 5/5 would recommend.
Amazing attorney who actually cares about his clients. He'll tell you the hard things you may not want to hear and he's upfront about all options. We exclusively recommend our client base to him when they need help with their business legal needs.
Very disappointed, Richard is a very likable person but had no business in the DUI defense. After the $2500/ fee, we did 4 continuances (during Covid), and a plea deal in absentia. I objected to the plea, which was written under false pretenses. Richard withdrew from the case because I could not come up with any more funding. I asked him to notify the court of my intent to revoke the plea which he agreed to. The court never received anything from Mr. Cross. Only one time did he ever return my call in person. Now I am in violation of parole, which I legally Rescinded.
1906 Summerville Rd, Phenix City, AL 36867
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Most recent written review from Matthew Gilbert: Jan 5, 2026 (251 days ago)
Written Reviews
19
Average Rating
3.05
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Showing 19 of 19 written reviews.
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Excellent work assisting our family with estate/probate work. Very responsive, thorough, and personable. 5/5 would recommend.
Case Type Unspecified
Unknown
Amazing attorney who actually cares about his clients. He'll tell you the hard things you may not want to hear and he's upfront about all options. We exclusively recommend our client base to him when they need help with their business legal needs.
Case Type Unspecified
Unknown
Very disappointed, Richard is a very likable person but had no business in the DUI defense. After the $2500/ fee, we did 4 continuances (during Covid), and a plea deal in absentia. I objected to the plea, which was written under false pretenses. Richard withdrew from the case because I could not come up with any more funding. I asked him to notify the court of my intent to revoke the plea which he agreed to. The court never received anything from Mr. Cross. Only one time did he ever return my call in person. Now I am in violation of parole, which I legally Rescinded.
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Unknown
Lots of money gone. Years gone before I had an answer. I came here for advice and help to see my son. Do not recommend.
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February will be 2 years that this Attorney has had my case. I spoke to him once and his staff maybe 3 other times with me being the one to call them. Back in Aug of 2022 one of his office staff members where very helpful but, still nothing has been done. I would not send anyone to this Attorney.
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Mr. Cross has been most helpful and I’m very pleased with my representation. I like his honesty and he has always treated me with the upmost respect. He handled things in a way that took a great deal of stress off of my family and this was very important to me. Thank you and a special thanks to your staff for going above and beyond!
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Professional, down to earth. Clearly explains to the client. Truly relaxing and confident attorney
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Mr. Cross has helped me with numerous issues. I really appreciated his honesty, timeliness, and knowledge. I would highly recommend him and his law firm.
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Put down a $200 consultation last September. Had an phone call appointment setup with attorney. Recieved call that we had to reschedule. The next appointment time came, recieved call from paralegal. She said I would be working with her for the case. She didn't have time that day to discuss but we would make a new appointment. I picked up my paperwork from them and found a new attorney. Don't waste your time and money with this attorney. Find someone else that will at least take the time and effort to call you back.
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I used Mr. Cross for a matter during the pandemic. I feared that COVID would backlog the case. Fortunately, he got everything done quickly...more quickly than I imagined. I am grateful for the awesome, rapid job.
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My husband and I we’re very wrong about this place. In the beginning tensions ran high and we kept giving chance after chance. We were so desperate for them to help us. The paralegal would share stories about her and the many men she was in relationships with. I have every screenshot on my phone. I only ever spoke to the lawyer once during the entire year. If I was upset he would have his mother call. They keep adding to our bill. They finally put us 7 grand in the whole and we already paid them 7 grand. They are a gun for hire. They will take on any case just for money. They will not help you at all. They will give you false hope. Please go somewhere else and hire someone who truly cares about you and your case. This place isn’t it.
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Unknown
"Haste Makes Waste" immediately comes to mind when I think of my experience with Cross Law Firm in Phenix City. I contacted them in behalf of my mom because she as well as myself & other family members did business with their sister company in the past. I didn't feel the need to do research & check reviews as I normally do because we all had pleasant experiences. Unfortunately, being presumptuous on my part resulted in a waste of time & money for my elderly mom who's on a fixed income. I encourage anyone in advance to please read the reviews & do your own research if you're considering doing business with Cross Law Firm. I truly regret I didn't.
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