Clean and friendly they explained
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Cruz & Associates
Phoenix Personal Injury Lawyer — 457 Client Reviews Analyzed
4.7(457 reviews)Cruz & Associates is a Personal Injury law firm in Phoenix, AZ, located at 1212 E Osborn Rd and reachable at +1602-777-6666. Clients have rated the firm 4.7 out of 5 across 457 public Google reviews, 40 of which include written feedback. The most recent written review is from JUST SIMPLY MEE ! on Dec 23, 2025 (171 days ago).
Owner engagement: Cruz & Associates replies on 8% of visible Google reviews, and roughly 95% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
457 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Cruz & Associates is a personal injury law firm serving clients in Phoenix, Arizona, located at 1212 E Osborn Rd 85014.
Review evidence: Clients have left 457 public Google reviews averaging 4.7 out of 5, 40 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Phoenix, Arizona firms before you decide.
Quick signals: the Google Business profile for this firm is verified; 39 photos are public on Google; contact the firm to ask about consultation fees.
Contact Cruz & Associates at (602) 777-6666 or visit cruzfirm.com for a free case review.
457 public reviews and 40 written reviews.
Most recent written review from JUST SIMPLY MEE !: Dec 23, 2025 (171 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 8% of reviews
95% of the visible replies look at least somewhat personalized instead of fully templated.
Most recent written review from JUST SIMPLY MEE !: Dec 23, 2025 (171 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Dec 23, 2025 (171 days ago). Compare that recency with the other firms you are considering.
Clean and friendly they explained
Unfortunately, I can't give less than 5 stars. It was the worst experience. They still haven't resolved my husband's case; it's been almost two years. They made him sign a document stating he would be paid starting October 20th, and he calls and leaves messages, but they don't answer. They don't want to pay him. And those who leave 5 stars are surely family members doing a favor by leaving good reviews. Don't be fooled by these so-called lawyers. Marisol and Jaimi never answer emails. People, hire serious lawyers and investigate thoroughly before signing anything.
I was in an accident a month ago Downtown when I was approached by a man that said he had a dash cam footage and asked for my number so I gave it to him willingly in the hopes to get the video.Then he started talking to me more telling me he knows lawyers and works for one, he had mentioned he worked for Cruz firm , saying how he could help me and I declined any help. He had a friend show up trying to convince me that they could take care of my case they kept pressuring me for more information trying to get a police report and I also told him I wasn’t interested and they finally left. I got multiple calls from Cruz firm trying to convince me to take their services. Which I declined. Something just doesn’t seem right with this firm and with the guys they had talking to me at my accident
1212 E Osborn Rd, Phoenix, AZ 85014
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Recent written Google reviews from the last 30 days appear first. Older written reviews stay available through pagination and filtering.
Multi-tag filters use OR matching across all assigned classification tags.
Most recent written review from JUST SIMPLY MEE !: Apr 24, 2026 (49 days ago)
Written Reviews
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Average Rating
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Older Archive
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Assigned Tags (3)
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JUST SIMPLY MEE !
Personal Injury
Unknown
Clean and friendly they explained
Alejandra Barajas Alejandra Barajas
Personal Injury
Unknown
Unfortunately, I can't give less than 5 stars. It was the worst experience. They still haven't resolved my husband's case; it's been almost two years. They made him sign a document stating he would be paid starting October 20th, and he calls and leaves messages, but they don't answer. They don't want to pay him. And those who leave 5 stars are surely family members doing a favor by leaving good reviews. Don't be fooled by these so-called lawyers. Marisol and Jaimi never answer emails. People, hire serious lawyers and investigate thoroughly before signing anything.
Jaime Castro
Personal Injury
Unknown
I was in an accident a month ago Downtown when I was approached by a man that said he had a dash cam footage and asked for my number so I gave it to him willingly in the hopes to get the video.Then he started talking to me more telling me he knows lawyers and works for one, he had mentioned he worked for Cruz firm , saying how he could help me and I declined any help. He had a friend show up trying to convince me that they could take care of my case they kept pressuring me for more information trying to get a police report and I also told him I wasn’t interested and they finally left. I got multiple calls from Cruz firm trying to convince me to take their services. Which I declined. Something just doesn’t seem right with this firm and with the guys they had talking to me at my accident
No Capea
Personal Injury
Unknown
I am very grateful to Cruz and Associates for the help they gave me and for their humane treatment during the most difficult times. I would definitely recommend them and would use their services again if needed. Thank you very much for everything.
Wiley Black
Personal Injury
Unknown
My family and I were in an auto accident that resulted in my husband needing shoulder surgery. He missed months of work, our truck was totaled and the insurance company offered very little financial support. Jami and Marisol advocated and worked to get us the best resolution possible. It was a long process, but each step was well communicated. I’m grateful for the work and dedication of this duo and highly recommend them to anyone needing to deal with auto insurances.
its_jayy
Personal Injury
Unknown
My experience was fantastic with attorney’s Sonia and Jami, everything was fast, easy, and efficient. They helped me throughout my entire car-accident process and made it very stress-free and easy to process. I would highly recommend anybody going thru any car-accident to come to Cruz and Associates, especially with Sonia and Jami. Many thanks to the entire law-firm for their help and consideration, I will definitely be telling everyone I can about Cruz and Associates along with my great experience!
Gonzalo Bautista
Personal Injury
Unknown
They wasted my time terribly. They said they'd hire a private investigator to get the information, and I brought them most of it. Don't go there; you'll lose out just like I did. I lost my car worth 15,000. I read the other comments, and the same thing happened to them. 👎👎👎
Raquel Rojo
Personal Injury
Unknown
Great service from day one. My paralegal Miriam was very helpful answering all my question and concerns.Giving me peace of mind during this hard times !!
Luz Mendivil
Personal Injury
Unknown
Very happy with Cruz and Associates. 100% recommended, the best. If you've had an accident, you won't find anyone better.
Natanael Samaniego
Personal Injury
Unknown
I'm so happy with the friendly service. I'm very pleased with their help; they take your case seriously, no matter how small. I highly recommend them, especially Miriam, the secretary.
1 other office for this firm
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