Personal Injury
Unknown
Clean and friendly they explained
Owner response
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
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457 public reviews and 40 written reviews.
Most recent written review from JUST SIMPLY MEE !: Dec 23, 2025 (220 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 8% of reviews
95% of the visible replies look at least somewhat personalized instead of fully templated.
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Most recent written review from JUST SIMPLY MEE !: Dec 23, 2025 (220 days ago)
Written Reviews
40
Average Rating
4.60
Reviews (30d)
0
Reviews (90d)
0
Older Archive
40
Assigned Tags (61)
Showing 40 of 40 written reviews.
1 star
4
2 star
0
3 star
0
4 star
0
5 star
36
Reviews older than 30 days are kept available in pages of 12.
Personal Injury
Unknown
Clean and friendly they explained
Owner response
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
personal injury
Unknown
Unfortunately, I can't give less than 5 stars. It was the worst experience. They still haven't resolved my husband's case; it's been almost two years. They made him sign a document stating he would be paid starting October 20th, and he calls and leaves messages, but they don't answer. They don't want to pay him. And those who leave 5 stars are surely family members doing a favor by leaving good reviews. Don't be fooled by these so-called lawyers. Marisol and Jaimi never answer emails. People, hire serious lawyers and investigate thoroughly before signing anything.
Personal Injury
Unknown
I was in an accident a month ago Downtown when I was approached by a man that said he had a dash cam footage and asked for my number so I gave it to him willingly in the hopes to get the video.Then he started talking to me more telling me he knows lawyers and works for one, he had mentioned he worked for Cruz firm , saying how he could help me and I declined any help. He had a friend show up trying to convince me that they could take care of my case they kept pressuring me for more information trying to get a police report and I also told him I wasn’t interested and they finally left. I got multiple calls from Cruz firm trying to convince me to take their services. Which I declined. Something just doesn’t seem right with this firm and with the guys they had talking to me at my accident
Personal Injury
Unknown
I am very grateful to Cruz and Associates for the help they gave me and for their humane treatment during the most difficult times. I would definitely recommend them and would use their services again if needed. Thank you very much for everything.
Owner response
Thank you for the 5-star rating! 🌟 We’re grateful for your trust in Cruz & Associates.
auto accident
Unknown
My family and I were in an auto accident that resulted in my husband needing shoulder surgery. He missed months of work, our truck was totaled and the insurance company offered very little financial support. Jami and Marisol advocated and worked to get us the best resolution possible. It was a long process, but each step was well communicated. I’m grateful for the work and dedication of this duo and highly recommend them to anyone needing to deal with auto insurances.
Owner response
Wiley, Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.💪🏼✨
auto accident
Unknown
My experience was fantastic with attorney’s Sonia and Jami, everything was fast, easy, and efficient. They helped me throughout my entire car-accident process and made it very stress-free and easy to process. I would highly recommend anybody going thru any car-accident to come to Cruz and Associates, especially with Sonia and Jami. Many thanks to the entire law-firm for their help and consideration, I will definitely be telling everyone I can about Cruz and Associates along with my great experience!
Owner response
Jay, Thank you for trusting Cruz & Associates! 🌟We’re glad to hear that Sonia and Jami were able to make the process smooth and stress-free for you. Helping our clients feel supported every step of the way is exactly what we strive for. Remember, we’re always here for you and your loved ones—24/7! 🙌🏼
Wrongful Death
Unknown
They wasted my time terribly. They said they'd hire a private investigator to get the information, and I brought them most of it. Don't go there; you'll lose out just like I did. I lost my car worth 15,000. I read the other comments, and the same thing happened to them. 👎👎👎
Owner response
Gonzalo, we want to assure you that our team paid close attention to your case and worked with the utmost dedication. We understand this isn't the answer you'd like to receive, which is why we always recommend that our clients have uninsured motorist or underinsured motorist coverage, as it can make a significant difference in situations like this.<br><br>At Cruz & Associates, we represent injured parties and work diligently to recover the highest compensation available under state law. However, every case has its own unique set of factors (the nature of the accident, the extent of the injuries, the insurance company, policy limits, the adjuster, and, most importantly, the law) that affect the outcome. We have dedicated over 35 years to protecting the rights of injured parties, with thousands of positive results.<br><br>Your feedback, good or bad, is important to us, as it helps us continue improving our service. Please contact us directly at 📞 602.777.6666 if you have any further questions.<br><br>Thank you for entrusting us with your representation. We wish you all the best and remain at your disposal should you require further guidance in the future.
Personal Injury
Unknown
Great service from day one. My paralegal Miriam was very helpful answering all my question and concerns.Giving me peace of mind during this hard times !!
Owner response
Raquel, We’re glad to hear that Miriam was able to support you and bring peace of mind during such a difficult time. Helping our clients feel cared for every step of the way is what we strive for at Cruz & Associates. 🙏🏼 We’re always here if you or your loved ones ever need us again.
Personal Injury
Unknown
Very happy with Cruz and Associates. 100% recommended, the best. If you've had an accident, you won't find anyone better.
Owner response
Thank you so much for your trust! At Cruz & Associates, we'll always be here to help you and your family whenever you need us. 🙏🏼
Personal Injury
Unknown
I'm so happy with the friendly service. I'm very pleased with their help; they take your case seriously, no matter how small. I highly recommend them, especially Miriam, the secretary.
Owner response
Thank you for your kind words! 🌟 We’re glad to hear you felt supported and welcomed by our team. Miriam and everyone at Cruz & Asociados are honored to have been able to help you. 🙏🏼 Remember, no case is too small—your peace of mind is always our priority. 💪🏼
Personal Injury
Unknown
I spoke to her, asked her some questions about my son's accident, and her response was to call another lawyer because the lawyer was busy, without even giving me the option to schedule an appointment. Very bad service.
Owner response
Julia - who did she contact? This is very alarming.
Personal Injury
Unknown
I was referred by my neighbor. The process was stressful and Jami and Sonia helped make this less stressful on me and referred me to a Chiropractor who really helped me. Overall I highly recommend them; especially Sonia and Jami. Exceptional customer service. Thank you ladies.
Owner response
Ruth, we truly appreciate your kind words and recommendation. It's wonderful to hear that Jami and Sonia provided the support you needed during a stressful time. Thank you for choosing Cruz & Associates!
Most recent written review from JUST SIMPLY MEE !: Dec 23, 2025 (220 days ago)
Mentioned in 18 reviews, with an average 5.0-star rating when clients talk about this theme.
Mentioned in 8 reviews, with an average 4.5-star rating when clients talk about this theme.
Mentioned in 9 reviews, with an average 4.1-star rating when clients talk about this theme.
5 reviews touch this theme, including 3 clearly negative mentions and 1 mixed mentions.
9 reviews touch this theme, including 2 clearly negative mentions and 0 mixed mentions.
The newest written review in this dataset is from Dec 23, 2025 (220 days ago). Compare that recency with the other firms you are considering.
Clean and friendly they explained
Unfortunately, I can't give less than 5 stars. It was the worst experience. They still haven't resolved my husband's case; it's been almost two years. They made him sign a document stating he would be paid starting October 20th, and he calls and leaves messages, but they don't answer. They don't want to pay him. And those who leave 5 stars are surely family members doing a favor by leaving good reviews. Don't be fooled by these so-called lawyers. Marisol and Jaimi never answer emails. People, hire serious lawyers and investigate thoroughly before signing anything.
I was in an accident a month ago Downtown when I was approached by a man that said he had a dash cam footage and asked for my number so I gave it to him willingly in the hopes to get the video.Then he started talking to me more telling me he knows lawyers and works for one, he had mentioned he worked for Cruz firm , saying how he could help me and I declined any help. He had a friend show up trying to convince me that they could take care of my case they kept pressuring me for more information trying to get a police report and I also told him I wasn’t interested and they finally left. I got multiple calls from Cruz firm trying to convince me to take their services. Which I declined. Something just doesn’t seem right with this firm and with the guys they had talking to me at my accident