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Review Intelligence
Cusimano Roberts Mills Knowlton LLC Birmingham Al review signals at a glance
CrashStory aggregates public review patterns for Cusimano Roberts Mills Knowlton LLC Birmingham Al so readers can assess client sentiment, response quality, and the issues that appear most often before moving deeper into the interactive review explorer.
What to check before you hire Cusimano Roberts Mills Knowlton LLC Birmingham Al
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Review Snapshot
4.8
53 public reviews and 44 written reviews.
Recent Activity
Most recent written review from Kathleen Sisson: Oct 22, 2025 (332 days ago)
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Response Behavior
Replies on 83% of reviews
61% of the visible replies look at least somewhat personalized instead of fully templated.
Cusimano Roberts Mills Knowlton LLC Birmingham Al client reviews
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All44 reviews
4.7
Most recent written review from Kathleen Sisson: Oct 22, 2025 (332 days ago)
Written Reviews
44
Average Rating
4.73
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Reviews (90d)
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Older Archive
44
Assigned Tags (3)
Showing 44 of 44 written reviews.
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Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
June of this year I had an accident on the cruise ship. I immediately contacted Mr. Greg Cusimano. In a timely manner he contacted the cruise line and had a settlement for me within weeks. The Cusimano Roberts, Miles & Knowlton firm were very professional and handed my case to my satisfaction. I recommend them highly. They will get the job done!
Owner response
Thank you, Ms. Kathy, for taking the time to let us know how pleased you were with your experience! Our lawyers and staff strive to provide timely results and a supportive hand to each client, and it makes more than just our day to know we've accomplished those goals. We appreciate your kindness and your trust!
Our family has used this firm for wills and probate work. Our experience was positive, knowledgeable, and compassionate.
Owner response
That's great to hear, Jo! We are always here for whatever needs may arise, and it's an honor to work with great clients like you. Thank you for taking the time to share!
Cusimano, Roberts, Mills & Knowlton, LLC is hands down the best law firm in Gadsden. Treating each client with respect, honesty and professionalism. Betsy’s knowledge and expertise are next level. The office staff is courteous and friendly. They have handled everything legal for my family for years. We would never use anyone else. Thank you for all you do.
Owner response
That kind of trust is the foundation of our firm, Toni - thank you so much for taking the time to acknowledge it! We appreciate your years of support and your kindness.
5 Star Law Firm 😊
I have an elderly neighbor who used this law firm for her legal needs. They treated her with such kindness and professionalism and cared about her case. I highly recommend them bc they're personable, honest, and truly value their clients.
Owner response
Sandra, that's so wonderful to hear - we are passionate about helping those who need it most! Thank you for taking the time to share these kind words about our firm. It truly means the world to us.
I have used Greg and Betsy over the past 30 years for a variety of legal issues. Not only did I receive exceptional legal advice but was equally impressed with the character of the firm. I have complete faith in them.
Owner response
Wow, Dee - how kind! They don't come any better than Greg and Betsy, and we all strive to emulate their example in our interactions with clients. Thank you so very much for sharing your confidence in us!
I highly recommend this top notch law firm! The attorneys are very knowledgeable in their field of expertise. You will also find the office staff to be very kind and compassionate. I highly recommend them for reliable legal representation!
Owner response
That's the highest compliment we could hope to receive: that you would recommend our firm to your friends and family! Thank you for taking the time to share your experience with our team; it is our genuine honor to be of service.
Cusimano, Roberts, Mills, and Knowlton handled my case with incredible attentiveness and true compassion. I always felt heard, supported, and guided through every step. Their professionalism combined with genuine care made a difficult process so much easier. I couldn’t recommend them more!”
Owner response
Thank you so much for taking the time to share your experience! We're ecstatic to hear that we were able to make a difficult process easier, and it is our true honor to help. We appreciate your kindness!
I would highly recommend this law firm to everybody over & over!
Everyone is extremely knowledgeable and very professional.
Emily Mills took on a case and she has been so wonderful throughout the entire process.
She throughly explained everything trom start to finish. Thank you Emily and also to your team for everything!
Owner response
Ms. Mayo, you have made our day! We genuinely appreciate your kindness, and we are elated to hear about your positive experience with Emily and the rest of our team. She is a true asset to our firm and to our community! Thank you for your time and your trust in allowing us to handle your case.
Carson Campbell took my small claims case to help me when others wouldn’t even talk to me , much less help me , nor give me advice. Her efforts helped right a wrong when i had felt the system was against me and felt helpless. Thank you Carson, you were awesome… you are awesome.
Owner response
Wow, Lance—that is, to use your word, awesome! Thank you so much for taking the time to share your experience with our associate attorney, Carson. We are extremely proud of her work and thrilled to hear that she was able to help with your case, especially when you’d been left a little hopeless. On her behalf, we appreciate your time and your trust!
Mike Roberts is patient and very good attorney I'm very pleased with him he listens and understands
Owner response
Thank you kindly, Rebecca, for sharing this feedback about our Mike! It is vitally important to all of our attorneys and staff that each client feels heard and understood. We're thrilled that we could be of assistance, and we appreciate your taking the time to let us know about your positive experience.
I had an excellent experience with [Mike Robert’s]. The team was knowledgeable, responsive, and truly dedicated to my case. They explained every step clearly and made sure I felt supported throughout the process. I highly recommend them to anyone in need of reliable legal representation.
Owner response
Thank you so much, Dan, for taking the time to share these kind words about Mike and our team! It is of the utmost importance to us that every client feels like a priority, and we are so proud of Mike’s client-driven approach to law. We’re thrilled to hear that your experience with our firm is one you would recommend to your family and friends, and we greatly appreciate your feedback.
Will ask you to drive multiple hours just to tell you they wont take a case, something that could be done over the phone instead of wasting a persons time and money.
Owner response
UPDATE - We’re very grateful for the opportunity to learn from those who leave reviews. One of our firm’s core beliefs is that your case is just as important to us as it is to you, which often means taking the time for a face-to-face conversation about the issues and our possible representation. We regret that we can’t take every case, but we are dedicated to a client-focused approach to law. Our general policy is to meet with potential clients in person when we believe we can’t be helpful, rather than sending a cold letter or making a phone call. We’re thankful for the chance to speak further and clarify this experience, and we appreciate all feedback and understanding.<br><br>We appreciate you taking the time to leave a review. However, we’re sorry to hear that your experience with our firm did not meet your expectations. Unfortunately, we’re unable to address your concerns directly as your review was left anonymously. We strive to embody the highest level of service, professionalism, and respect in every interaction with our clients, and we’d appreciate the opportunity to learn more about what happened and make things right. Please feel free to contact our office at (256) 543-0400, or email us at crm@alalawyers.net. We value all feedback and are committed to continual improvement.
June of this year I had an accident on the cruise ship. I immediately contacted Mr. Greg Cusimano. In a timely manner he contacted the cruise line and had a settlement for me within weeks. The Cusimano Roberts, Miles & Knowlton firm were very professional and handed my case to my satisfaction. I recommend them highly. They will get the job done!
Cusimano, Roberts, Mills & Knowlton, LLC is hands down the best law firm in Gadsden. Treating each client with respect, honesty and professionalism. Betsy’s knowledge and expertise are next level. The office staff is courteous and friendly. They have handled everything legal for my family for years. We would never use anyone else. Thank you for all you do.