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Review Intelligence
Cusimano Roberts Mills Knowlton LLC Birmingham Al review signals at a glance
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What to check before you hire Cusimano Roberts Mills Knowlton LLC Birmingham Al
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Review Snapshot
4.8
53 public reviews and 44 written reviews.
Recent Activity
Most recent written review from Kathleen Sisson: Oct 22, 2025 (282 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Response Behavior
Replies on 83% of reviews
61% of the visible replies look at least somewhat personalized instead of fully templated.
Cusimano Roberts Mills Knowlton LLC Birmingham Al client reviews
Recent written reviews appear first. The full interactive review explorer — with sentiment, dimension tags, and complete history — loads below.
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All44 reviews
4.7
Most recent written review from Kathleen Sisson: Oct 22, 2025 (282 days ago)
Written Reviews
28
Average Rating
5.00
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Reviews (90d)
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Older Archive
28
Assigned Tags (70)
Showing 28 of 44 written reviews.
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Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
June of this year I had an accident on the cruise ship. I immediately contacted Mr. Greg Cusimano. In a timely manner he contacted the cruise line and had a settlement for me within weeks. The Cusimano Roberts, Miles & Knowlton firm were very professional and handed my case to my satisfaction. I recommend them highly. They will get the job done!
Owner response
Thank you, Ms. Kathy, for taking the time to let us know how pleased you were with your experience! Our lawyers and staff strive to provide timely results and a supportive hand to each client, and it makes more than just our day to know we've accomplished those goals. We appreciate your kindness and your trust!
Process Length (positive)Process Transparency (positive)Needing a Lawyer (positive)Holistic Advocacy (positive)PersonalizedSentiment: positiveDetailed StoryLikely Client Experience
Cusimano, Roberts, Mills & Knowlton, LLC is hands down the best law firm in Gadsden. Treating each client with respect, honesty and professionalism. Betsy’s knowledge and expertise are next level. The office staff is courteous and friendly. They have handled everything legal for my family for years. We would never use anyone else. Thank you for all you do.
Owner response
That kind of trust is the foundation of our firm, Toni - thank you so much for taking the time to acknowledge it! We appreciate your years of support and your kindness.
case:personal_injury_generalstage:unknownresponse:semi_personalizedsentiment:positivestory:genericclient:likely_clientpi:yesdepth:detaileddimension:ChoosingFirmdimension-sentiment:ChoosingFirm:positivedimension:CaseNumberTreatmentdimension-sentiment:CaseNumberTreatment:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positivetheme:best law firmtheme:respecttheme:honestytheme:professionalismtheme:knowledgeable stafftheme:long-term relationship
I highly recommend this top notch law firm! The attorneys are very knowledgeable in their field of expertise. You will also find the office staff to be very kind and compassionate. I highly recommend them for reliable legal representation!
Owner response
That's the highest compliment we could hope to receive: that you would recommend our firm to your friends and family! Thank you for taking the time to share your experience with our team; it is our genuine honor to be of service.
Needing a Lawyer (positive)Holistic Advocacy (positive)Semi-PersonalizedSentiment: positiveDetailed StoryLikely Client Experience
I would highly recommend this law firm to everybody over & over!
Everyone is extremely knowledgeable and very professional.
Emily Mills took on a case and she has been so wonderful throughout the entire process.
She throughly explained everything trom start to finish. Thank you Emily and also to your team for everything!
Owner response
Ms. Mayo, you have made our day! We genuinely appreciate your kindness, and we are elated to hear about your positive experience with Emily and the rest of our team. She is a true asset to our firm and to our community! Thank you for your time and your trust in allowing us to handle your case.
Communication (positive)Process Transparency (positive)Holistic Advocacy (positive)Semi-PersonalizedSentiment: positiveGeneric ReviewLikely Client Experience
Show all assigned tags (18)
case:personal_injury_generalstage:unknownresponse:semi_personalizedsentiment:positivestory:genericclient:likely_clientpi:yesdepth:detaileddimension:Communicationdimension-sentiment:Communication:positivedimension:ProcessTransparencydimension-sentiment:ProcessTransparency:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positivetheme:knowledgeable stafftheme:professionalismtheme:clear explanationstheme:team support
Mike Roberts is patient and very good attorney I'm very pleased with him he listens and understands
Owner response
Thank you kindly, Rebecca, for sharing this feedback about our Mike! It is vitally important to all of our attorneys and staff that each client feels heard and understood. We're thrilled that we could be of assistance, and we appreciate your taking the time to let us know about your positive experience.
Case # Treatment (positive)Holistic Advocacy (positive)PersonalizedSentiment: positiveGeneric ReviewLikely Client Experience
I had an excellent experience with [Mike Robert’s]. The team was knowledgeable, responsive, and truly dedicated to my case. They explained every step clearly and made sure I felt supported throughout the process. I highly recommend them to anyone in need of reliable legal representation.
Owner response
Thank you so much, Dan, for taking the time to share these kind words about Mike and our team! It is of the utmost importance to us that every client feels like a priority, and we are so proud of Mike’s client-driven approach to law. We’re thrilled to hear that your experience with our firm is one you would recommend to your family and friends, and we greatly appreciate your feedback.
Communication (positive)Process Transparency (positive)Holistic Advocacy (positive)PersonalizedSentiment: positiveDetailed StoryLikely Client Experience
Mike Roberts Best lawyer I know goes above and beyond.he has helped me twice
Owner response
Thank you for the thoughtful message, Richard! Agreed: Mike is truly special as a lawyer and as a man. It’s our pleasure to be of assistance to wonderful clients like you, and we appreciate you taking the time to share your experience!
Needing a Lawyer (positive)Holistic Advocacy (positive)Semi-PersonalizedSentiment: positiveDetailed StoryLikely Client Experience
Great law firm. Michael Roberts is highly recommended.
Owner response
Thank you so much for taking the time to let us know, Jeremy! Your confidence in our firm helps assure us that we're taking the proper steps to provide an efficient, positive experience for our clients throughout their interactions with our Team. We are so very honored to call Mike ours, and we appreciate your recommendation wholeheartedly!
Needing a Lawyer (positive)PersonalizedSentiment: positiveGeneric ReviewLikely Client Experience
If I could post more stars I absolutely would! Truly an amazing group of people. I have always heard great things about their practice and they absolutely exceed expectations. Thank you for all you do, and a huge thank you to Laura Newton for always being so helpful, informative, and genuine. Working with her is a blessing. Please consider them for any representation or information that you may need!!
Owner response
Thank you so much for your kind comments! We are proud to have Laura on our team! It is an honor to be helpful!
Choosing Right Firm (positive)Holistic Advocacy (positive)Semi-PersonalizedSentiment: positiveGeneric ReviewLikely Client Experience
June of this year I had an accident on the cruise ship. I immediately contacted Mr. Greg Cusimano. In a timely manner he contacted the cruise line and had a settlement for me within weeks. The Cusimano Roberts, Miles & Knowlton firm were very professional and handed my case to my satisfaction. I recommend them highly. They will get the job done!
Cusimano, Roberts, Mills & Knowlton, LLC is hands down the best law firm in Gadsden. Treating each client with respect, honesty and professionalism. Betsy’s knowledge and expertise are next level. The office staff is courteous and friendly. They have handled everything legal for my family for years. We would never use anyone else. Thank you for all you do.