Disappointed in the service and communication. The "case manager" lady was unprofessional - she has one job which to communicate to your customers and she told me she would send me an email on Friday 5/26 Early Afternoon - NO EMAIL SENT so I could not send the attorney my case info which is with the California Civil Rights Dept right now. I call in today to make sure that she didn't have the wrong email that she reconfirmed with me on Friday so I left her a voicemail at 9:38am this morning and still no callback and no email If this isnt a case that you guys take? thats totally okay but it would be nice to not have someone lead you on and then not communicate back to you twice in back to back work days. This is a severe case that she just dropped the ball on! On top of that she sounds like she is AI - she sounds like a computer on the phone , I almost hung up because I thought I as talking to a computer! ALL AROUND BAD BUSINESS DEALING IN GENERAL
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