The place was great.
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Donovan & Morello, Law Offices LLP
Cromwell Personal Injury Lawyer — 33 Client Reviews Analyzed
4.5(33 reviews)Donovan & Morello, Law Offices LLP is a Personal Injury law firm in Cromwell, CT, located at 154 West St B and reachable at +1860-635-7373. Clients have rated the firm 4.5 out of 5 across 33 public Google reviews, 10 of which include written feedback. The most recent written review is from Mario St. Cyr on May 8, 2026 (126 days ago).
Owner engagement: Donovan & Morello, Law Offices LLP replies on 45% of visible Google reviews, and roughly 40% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: care for the whole situation. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
Named attorneys at this firm: Jake Donovan, Attorney Morello and Paul Morello are the attorneys most frequently named by clients in reviews of Donovan & Morello, Law Offices LLP.
How we compiled this: CrashStory combines public review evidence with directory and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
33 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Donovan & Morello, Law Offices LLP is a personal injury law firm serving clients in Cromwell, Connecticut, located at 154 West St B 06416.
Review evidence: Clients have left 33 public Google reviews averaging 4.5 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Cromwell, Connecticut firms before you decide.
Quick signals: attorneys named most often in reviews are Jake Donovan, Attorney Morello, Paul Morello; the Google Business profile for this firm is verified; 30 photos are public on Google; contact the firm to ask about consultation fees.
Contact Donovan & Morello, Law Offices LLP at (860) 635-7373 or visit donmorlaw.com for a free case review.
33 public reviews and 20 written reviews.
Most recent written review from Mario St. Cyr: Mar 10, 2026 (185 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 60% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from Mario St. Cyr: Mar 10, 2026 (185 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Mar 10, 2026 (185 days ago). Compare that recency with the other firms you are considering.
The place was great.
I’d like show my appreciation for Jake Donovan he’s an amazing attorney and very compassionate and understanding. I was charged with a DUI out of Wallingford CT. I was sober coming home from work. Jake fought for me and had the case dismissed in court he also was able to get my probation thrown out. All in all I hope I never have to hire another lawyer but man god bless Jake and his team. I recommend 100 %
Fortunate, appreciative, and most respectful of Attorney Paul Morello for his enduring attention and subsequent, successful outcome in my case. I originally contacted Attorney Morello through a friends referral along with my own diligence in securing a professional that met my standards for representation in a personal injury case. My slip and fall incident was a traumatic occurrence with far reaching implications requiring an attorney with experience, diligence, support, and overall sensitivity to my particular unique situation. My first visit with Paul was met with an honest, step by step process of expectations. He was direct in informing me of my responsibility in taking care of my immediate recovery from injuries and allow him to navigate the particulars of litigation. The inevitable frustrations during recovery were countered by his support and subsequent movement toward a resolution appropriate, reasonable and highly responsive to me. Specifically, Attorney Morello communicated with all parties involved in a methodical, all-encompassing manner with intentions of providing me with the highest compensation for injuries incurred. I was informed and involved throughout this journey realizing options available and making informed decisions along the way. Although my injuries will continue to compromise me in the future, the ‘fall’ was softened by the most professional representation I could imagine!
154 West St B, Cromwell, CT 06416
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Most recent written review from Mario St. Cyr: Mar 10, 2026 (185 days ago)
Written Reviews
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4.40
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The place was great.
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I’d like show my appreciation for Jake Donovan he’s an amazing attorney and very compassionate and understanding. I was charged with a DUI out of Wallingford CT. I was sober coming home from work. Jake fought for me and had the case dismissed in court he also was able to get my probation thrown out. All in all I hope I never have to hire another lawyer but man god bless Jake and his team. I recommend 100 %
Owner response
Josue - Thank you for the kind words. It was a pleasure to represent you and I will always be here for you if you need me in the future. - Jake
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Fortunate, appreciative, and most respectful of Attorney Paul Morello for his enduring attention and subsequent, successful outcome in my case. I originally contacted Attorney Morello through a friends referral along with my own diligence in securing a professional that met my standards for representation in a personal injury case. My slip and fall incident was a traumatic occurrence with far reaching implications requiring an attorney with experience, diligence, support, and overall sensitivity to my particular unique situation. My first visit with Paul was met with an honest, step by step process of expectations. He was direct in informing me of my responsibility in taking care of my immediate recovery from injuries and allow him to navigate the particulars of litigation. The inevitable frustrations during recovery were countered by his support and subsequent movement toward a resolution appropriate, reasonable and highly responsive to me. Specifically, Attorney Morello communicated with all parties involved in a methodical, all-encompassing manner with intentions of providing me with the highest compensation for injuries incurred. I was informed and involved throughout this journey realizing options available and making informed decisions along the way. Although my injuries will continue to compromise me in the future, the ‘fall’ was softened by the most professional representation I could imagine!
Owner response
Bill, thank you for the glowing review. We always try to be professional and respectful to our client's needs, especially of keeping them well informed about their case. As we discussed, your case was very difficult in terms of liability and your attention to your medical treatment was an important factor in moving the case forward toward a successful resolution. Thank you for allowing us to represent you. - Paul
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Exceptional! Paul Morello and his staff were professional and kind. Always took the time to answer my calls and my questions. He fought for my case as if though I was family. Couldn’t have asked for a better experience with an outcome much greater than I expected! I considered these big commercial lawyers in the beginning but Paul’s sincerity won me over from the start. Would recommend time and time again without a single doubt!
Owner response
Sophie, thanks for the wonderful review. Your case was quite challenging, both on liability and damages and your compliance with your doctor's recommendations was instrumental in obtaining the result that we ultimately obtained. Thank you for the opportunity to represent you. It was my pleasure to do so. - Paul
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I have twice had the necessity of using Paul Morello This last time was in the middle of COVID lock down. It involved remote hearings and delays, none of which were caused by Paul or his office Paul was very thorough, in getting all the details and handled everything himself Throughout this trying time in which I was severely injured by being run over by a car while Bicycling, I knew Paul was always there for me At no time were any promises made for a quick settlement, or an exaggerated dollar amount Paul and he whole staff were always professional and friendly I always found them to be completely honest in all matters I would highly recommend Donovan and Morello, Law Office
Owner response
Grant - Thank you for taking the time to write this great review. It was a pleasure working with you. Your compliance with the doctors' recommendations greatly helped in obtaining the recovery that we did. Thank you. - Paul
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Unknown
Had Donovan & Morello for a personal injury case, Paul Morello was beyond unprofessional, after admitting to getting an offer that he withheld from me, he also admitted to negotiating without my knowledge. After telling me this, my response was "Its like you don't even care about my case Paul" He simply responded "I retire soon, I really don't." Four years I wasted with this guy. Save yourself a ton of headaches and go somewhere else. After being told my case was not "worth" that much, I ended up with 50,000 more than "what it was not worth"
Owner response
Mark - Thank you for taking the time to share your experience. Let me start off by saying that I am NOT RETIRED nor do I have plans to do so. I am disappointed to read that your experience wasn't up to your expectations. We take pride in providing excellent legal representation to our clients and understand how important it is to achieve a positive outcome. I am glad to hear that you received the outcome that you wanted. - Paul
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Very fast and efficient. Great lawyer I have Jake Donovan. He's an amazing lawyer.
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Paul and staff are the nicest and most supportive with help. Very truthful and trustworthy
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There’s not a word to describe how incompetent Donovan is. Gave me wrong information concerning my settlement. Called multiple times and couldn’t get Donovan to return my calls. And I can’t wait until Monday because I will be going to the court and complaining that attorney Donovan Is Representing my ex who attacked me even though their office is representing both of us car accident case I thought that was conflict of interest but I don’t think these guys have any morals. All I could say is I hope and pray That Donovan gets the karma He is due. And if it all possible I will be holding this law office accountable for conflict of interest. Can’t say you weren’t warned
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Profesional and caring.
Owner response
Thanks, Jon, for the great review. It's always a pleasure to represent you.
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Jake took on my case Pro Bono and he had the case dismissed in one court date. He's the best at what he does not just because of his amazing expertise but because he actually cares about the people he represents. I would never even consider another attorney if needed I would always turn to Jake!
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Unknown
I hightly recommend the law firm of Donovan & Morello Paul did a great job handling my case.... VERY PROFESSIONAL & REPUTABLE LAW FIRM.
Owner response
Thank you, Carmen! It was a pleasure working with you on this difficult case. - Paul
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