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Review Intelligence
Elder Law Services Of California Torrance Ca review signals at a glance
CrashStory aggregates public review patterns for Elder Law Services Of California Torrance Ca so readers can assess client sentiment, response quality, and the issues that appear most often before moving deeper into the interactive review explorer.
Average Rating
4.0
Total Reviews
24
PI Reviews
16
Text Reviews
24
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Review Snapshot
4.0
26 public reviews and 24 written reviews.
Recent Activity
Most recent written review from Mike N: Mar 13, 2026 (146 days ago)
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Response Behavior
Replies on 58% of reviews
87% of the visible replies look at least somewhat personalized instead of fully templated.
Elder Law Services Of California Torrance Ca client reviews
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All24 reviews
4.0
Most recent written review from Mike N: Mar 13, 2026 (146 days ago)
Written Reviews
24
Average Rating
3.96
Reviews (30d)
0
Reviews (90d)
0
Older Archive
24
Assigned Tags (3)
Showing 24 of 24 written reviews.
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Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
I had some legal questions regarding my elder mother and decided to give this law firm a try after having a negative experience with the previous law firm I called. Mr. Matsunaga, the attorney who I believe heads this practice, was on the other line and his assistant informed me that he would give me a call back in about ten minutes. To my surprise, he called me back within those ten minutes and patiently answered my questions and provided so much helpful information without ever pushing his services. He was so generous with his time, patient with my many questions and extremely knowledgeable. He even asked his assistant to email me some additional documents detailing many of the resources available for my mother. All around great experience and Mr. Matsunaga is an exemplary attorney and individual.
Owner response
Thank you so much for your kind review and for taking the time to share your experience. We’re very glad that Mr. Matsunaga was able to answer your questions and provide helpful guidance during what can often be a stressful and uncertain time for families.<br><br>At Elder Law Services of California, we believe that taking the time to listen carefully and provide clear, honest information is one of the most important ways we can help people make informed decisions for their loved ones. It’s wonderful to hear that you felt supported and that the resources we shared were useful for you and your mother.<br><br>Please don’t hesitate to reach out if we can be of assistance in the future. We truly appreciate your trust and your thoughtful recommendation.<br><br>Warm regards,<br>Elder Law Services of California
Judd Matsunaga and team have done a wonderful job helping our family navigate and manage our legal needs. They are thorough and knowledgeable, and we appreciate their counsel. We highly recommend them!
Owner response
Thank you, Chie, for your kind words and thoughtful review. It has truly been our privilege to assist your family with your legal needs. We understand how important these matters are, and we are committed to providing thorough, knowledgeable guidance every step of the way. We sincerely appreciate your recommendation and the trust you’ve placed in our team.
My family has used Elder Law Services for decades. We continue to appreciate Judd and his staff for their expertise, knowledge, recommendations and patience explaining how the legal changes impact our specific situation. And we love how Robin keeps us informed (and course corrects as needed) with her cheerful attitude and a smile on her face!
Owner response
Thank you, Yasuko, for your kind words and for trusting Elder Law Services of California for so many years. It truly means a great deal to our team to have had the opportunity to assist your family over time. We’re grateful that you value the guidance and care we strive to provide, and we’ll be sure to share your thoughtful comments with Robin as well. We appreciate your continued trust and look forward to serving your family whenever you need us.
Feb 2026,
On the first call Robin was able to steer me in the right direction, and she gave me the help that I asked for. I will use their firm in the future. I have already logged her phone number into my phone.
Owner response
Thank you for your thoughtful review. We’re so glad Robin was able to guide you in the right direction and provide the help you were looking for during your first call. Our team is committed to making the process clear and supportive from the very beginning. We truly appreciate your trust and look forward to assisting you again in the future.
I have been a client for Attorney Judd Matsunaga's office to take care of Medi-Cal needs. Gaby J. and Robin were the best most compassionate two people that I have worked for. I came to find out that Gaby is no longer with the firm but I have to give Robin it to Robin as she made me feel so comforting. She will definitely be my go to employee.
Owner response
Thank you, Ben, for your kind words and for trusting our office with your Medi-Cal planning needs. We’re grateful you had such a positive experience with both Gaby and Robin. While team members may change over time, our commitment to compassionate, attentive service remains constant. We’re especially pleased to hear that Robin made you feel comfortable and supported — that’s exactly the experience we strive to provide. We truly appreciate your continued trust.
My family went to Mr. Matsunaga for a living trust involving real estate. From first contact to trust in-hand (real estate in the trust) took about 8 weeks. From what I've been able to google, this seems like a pretty standard amount of time for real estate in California, though estimates vary pretty widely.
Mr Matsunaga himself was quite personable and seemed very knowledgeable. Judging by conversations with him and the paperwork we have received, it seems like he went above and beyond to make this process simple for us.
Owner response
Thank you, Carey, for your detailed and thoughtful review. We truly appreciate you sharing your experience. Establishing a living trust that includes real estate can involve several important steps, and we’re glad the timeline met your expectations. It means a great deal to know you felt the process was clear and well-handled. We’re honored you chose our firm to assist your family.
Hired to assist with emergency mediCal. Delayed responses, ignored phone calls, and no results. Ended up handling on my own. Would like a refund of the wasted $3,500.
Gaby gave me necessary and important information. She was charming and very experienced in the field of Elder Law. I highly recommend this firm and want to share the reassurance I received.
Owner response
Melissa, thank you so much for the positive review. We look forward to being of service to you again, anytime you need us.
A friend of mine of over a decade was abandoned by his family. The man was starving to death eating fruit from his trees. I contacted his family in another country, only to be blocked! 5 months later a relative reluctantly wants to take him over. She brought over a pot of beans and we didn't see her for 3 weeks. She said she would be there but left the country for Lebanon. Prior to that it was 5 months earlier! She kept looking for his passport on her once every two months visit. He has lived here 30 years! He had no one to take him to his doctor, so I stepped up along with my sister to cook and clean and buy chicken food and all the things he needed. He also needed high blood pressure medicine. Months and months and no ones coming! Oh my God. He loves his home and chickens. He is afraid of his country as his lifestyle is not like theirs. Is she going to send him to the country he fled from so many years ago?
He asked about his house being taken by not paying taxes and said he never got a trust done. I told him he should do that before he got too forgetful . I took him to Elder Law. The attorney was spectacular. He walked him through the process. I called over a week later and was told that the lawyer was let go by the rudest secretary I have ever spoken to. She asked why I paid for his legal consultation. MANY PERSONAL QUESTIONS. I had to return to have another intake done. This time I was told to " wait in the lobby!". I watched as the attorney and secretary led my friend down a hallway. I said wait a minute" he is with me, I drove him here!" He doesn't know these people. I was wondering what they were doing. The attorney got up in my face and yelled at me that he was going to call social services on me. FOR WHAT? CALL ON ME???? DO YOU THINK I WANT HIM THROWN IN A RESTHOME? I
did nothing wrong. He was leaving his home to his kids who he said would have him removed from life if he went back home. I was treated like a criminal in this law firm and never deserved this. I will never go back to this place again. They treat anyone who brings a friend into a law firm like a criminal. I am outraged by the "yelling in my face". When I explained to my friend
what this lawyer said to me, he said "If I would have known, I would have let them have it!" Never again! I am still very upset over this treatment. They are absolutely rude to people and accusers of hideous acts that I had no intentions of doing! I strongly advise that if you have a friend who needs legal advice, don't make the same mistake I did. When my friend came out, the attorney handed me my check back and said in rude tone "he needs to see a doctor". Fine." HE WILL. " I said as I was still shaking physically from the incident ! I am really sad and disheartened.
Owner response
We appreciate the opportunity to demonstrate to the public our commitment to safeguarding our clients' best interests.<br> <br>When it concerns the management of trusts, we hold a distinct fiduciary responsibility. In cases where an individual, not closely related by family ties, seeks to assume trusteeship, we are obligated to conduct an independent review to ensure that any legal actions taken align with the regulations outlined by California State Law.<br> <br>While it might seem apparent, it's important to note that if you haven't already been appointed as a trustee through a court process, we are unable to draft documents that grant you absolute control over someone's estate, regardless of the strength of your friendship.<br> <br>Should you opt to abide by California law's provisions and secure court approval for overseeing a trust on behalf of your close friend, we invite you to reinitiate contact with us to discuss the establishment of said trust, despite your negative review. We are always available to serve our community with an unyielding commitment to abiding by and upholding the law.<br> <br>Even though we haven't directly provided legal services for your friend, we believed it was the ethical choice to refund the standard retainer that was initially paid to us for the purpose of creating the trust.<br> <br>Our decision was prompted by the information you provided, indicating your intentions, and clarifying that your relationship with your friend lacks a blood or marital connection, and that you haven't been legally authorized by the State to assume such a role.<br>
I spoke to Robin and Isabel and they have outstanding customer service skills genuinely kind friendly and knowledgeable as to the needs I had ! i recommend elder law services of california 100% for accurate helpful resolutions to real estate and protection of assets for your elderly loved ones
Owner response
Momma Joyce, Thank you so much for the positive review, it means a lot to us. Our team works hard to help valuable clients like you and appreciates your generous acknowledgement. It's our sincere pleasure to serve you. <br><br>Best,<br>Robin M.
My family greatly appreciated the law service that Judd, Sergio and Robin provided my brother and his estate before his passing. They traveled to the hospital, explained everything accurately, expedited the process due to his health and secured my brother's estate. The trust that was generated is securing his whole estate just as he willed. This couldn't have been done any better.
Owner response
David, <br><br>Thank you so much for the positive comment. <br><br>Our team works hard to help our clients with their legal, Medi-Cal, and Estate Planning needs and always appreciates honest feedback. <br><br>We're pleased that you are pleased. <br><br>Best regards to you and yours, <br><br>Judd, Sergio, Robin and all at Elder Law Services of California<br>
I had some legal questions regarding my elder mother and decided to give this law firm a try after having a negative experience with the previous law firm I called. Mr. Matsunaga, the attorney who I believe heads this practice, was on the other line and his assistant informed me that he would give me a call back in about ten minutes. To my surprise, he called me back within those ten minutes and patiently answered my questions and provided so much helpful information without ever pushing his services. He was so generous with his time, patient with my many questions and extremely knowledgeable. He even asked his assistant to email me some additional documents detailing many of the resources available for my mother. All around great experience and Mr. Matsunaga is an exemplary attorney and individual.
Judd Matsunaga and team have done a wonderful job helping our family navigate and manage our legal needs. They are thorough and knowledgeable, and we appreciate their counsel. We highly recommend them!
My family has used Elder Law Services for decades. We continue to appreciate Judd and his staff for their expertise, knowledge, recommendations and patience explaining how the legal changes impact our specific situation. And we love how Robin keeps us informed (and course corrects as needed) with her cheerful attitude and a smile on her face!