Family Security Law Group Apc Thousand Oaks Ca review signals at a glance

On February 6, 2026, at approximately 10:42 AM, I called Family Security Law Group seeking help. Unfortunately, the experience was deeply disappointing and hurtful. The person who answered the phone—who I believe was a secretary or front-desk staff—was very rude, anxious, and dismissive from the beginning. As an immigrant and a non-native English speaker, I calmly and respectfully asked her to please be patient and allow me to explain my situation, as my English is not perfect. Instead of showing understanding or professionalism, she repeatedly interrupted me and then abruptly hung up the phone. When I called back to ask one simple question—whether the firm could help me—she said “no” and immediately ended the call again. When I tried calling once more, my call was cut without being answered. This interaction was heartbreaking. When people reach out to a law firm, they are often in vulnerable and stressful situations. If a firm represents values such as family, security, and peace, those values should be reflected first in how clients are treated—especially immigrants and those who may struggle with language. I do not know the name of the person who answered the phone, but this experience left me feeling disrespected and dismissed. I hope the firm takes this feedback seriously and reviews how their front-line staff communicates with the public

we had a trust done...marisha charbonnet was amazing and so knowledgeable and made a seemingly daunting task easy and covered all the bases, and answered any questions we had thouroughly and with easy to understand answers....i would highly recommend her for setting up a trust...i so appreciated her time and help. thank you marisha!! tina and pat....

This Law group is fantastic. They and Marisha exceeded my expectations. Marisha pointed out facts and things to consider that I had not thought of and as a result ended up with a better Trust document. Very efficient staff. Very satisfied.

Marisha and her team developed an incredibly thorough and economical estate plan for me and specifically, her communication was concise, sharp, efficient and at the same time gave me opportunities to ask questions and debate option pros and cons. Highly recommended!

Marisha Charbonnet and her staff made the whole process of setting up a trust smooth. I am so grateful to have found such an excellent, knowledgeable estate planning attorney.

Marisha Charbonnet was a fantastic choice to help with our estate planning and trust fund.

Marisha Charbonnet is smart, experienced, and knows estate planning inside and out. More than that, she really cares about her clients and takes the time to make sure they feel comfortable and taken care of. I've known her for years. She’s someone I completely trust and highly recommend.

I had an outstanding experience with Marisha. She helped me to revise my currently existing trust, and her expertise really assisted me in understanding the various aspects of the trust (much better than the first group I used). What particularly impressed me is how Marisha thought of every detail and included those contingencies in the revised trust. That was a tremendous help, because my living situation may change in coming years — and she addressed this and much more. In addition, I invest in a range of real estate projects, and she worked all of this into the trust with efficiency and clear documentation. The staff she works with are also lovely. And if all of this weren’t enough, I just received a thank you card from Marisha inviting me to be in touch if I had any questions. Really a high class experience all the way around. Thank you, Marisha, and if I decide to do any more changes to my trust, I will definitely use your services again! -Debbie Roth, D.S.S. (Forgiving Connects is my google name)

I chose Marisha and her office after meeting several others. She immediately offered me great advice and a more immediate solution and set of services that anyone else I spoke to. She created a trust and will for me. The process was easy, quick and smooth and all of my documents were presented to me in one place. I would highly recommend Marish’s estate planning services.

Was recommended by a close friend to work with Marisha Charbonnet on updating our family trust that hadn’t been updated in 19 years. His recommendation is worth a lot as a certified financial expert himself and based on a number of other referrals he sent to Marisha that were all glowing reviews. She made the process easy and comfortable and was willing to explain everything to us in a friendly, tactful and cordial manner. We repeated questions as often as needed to help us make all the necessary decisions and ensure we had the piece of mind we were looking for. We felt communication with her and her team was prompt, simple and effective throughout the process. We Highly recommend her for estate and trust documentation.

Marisha and her staff were very through and helpful in creating our new Trust and other documents. Marisha is an extremely knowledgeable and skillful attorney in the areas of trust, wills and powers of attorney. I highly recommend this law group.

Outstanding service navigating Estate planning from Marisha Charbonnet. All questions answered and the process was painless. Would highly recommend.