Griffin Griffin Sarasota Fl review signals at a glance

Owner response

RESPONSE BY GRIFFIN & GRIFFIN: I am sorry we were not able to meet as scheduled. I am writing in the hopes that this response will help to inform future potential clients of our policies and practices. I appreciate your confidence in returning to our practice (as noted in your review) after your first positive experience and am sorry we were not able to assist you in the same way the second time. We are one of only a small number of Elder Law Firms that continue to offer a free consultation. At that free consultation, it is very helpful to have the relevant information we need about someone's estate during our meeting, so that we can help advise and plan according. Our questionnaire is never required, but is requested as a mutual courtesy, so that we may use the free consultation time wisely. It is generally ineffective to spend much of the first consultation fishing for information, and risk the potential for missing undisclosed pitfalls. The questionnaire is designed to allow us to advise you more completely and for us both to get the most out of our time together. I do not generally encounter an unwillingness to complete the questionnaire, but when a potential client doesn’t or won’t complete it, I always meet with them regardless of whether the questionnaire is complete. I am sorry if that was not effectively communicated to you by my staff.<br><br>Regarding the delay in our meeting time, I sincerely apologize for the delay. In elder law, you do not always know the condition or abilities of the clients you will meet in any given day. We are often dealing with individuals who are confronting the difficult issues of aging, illness and death. Some of our clients cannot speak or process as quickly as others. We strive to give our clients the time needed to feel heard and so we can act with confidence that our clients understand our planning suggestions to the best of their ability. This does result in delays and scheduling issues, and for that I apologize. When we informed you of the anticipated delay, we were under the impression that you were understanding of the difficulties we faced in the appointment immediately prior to yours and that you indicated you understood that I would be delayed. I apologize if we misunderstood your position. I want you to know that while my personal practice of spending as much time with a client as it takes to fully help and advise them may cause scheduling delays, I will work hard to provide you with the same time and dedication to ensure you are fully informed and advised as well.<br><br>Again, I appreciate your confidence in returning to us and I am sorry we were not able to meet your needs this second time.

Owner response

Thank you for your review. I am glad we were able to help. - John Griffin

Owner response

Thank you for your kind review. John Griffin