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Review Intelligence
Hernandez Law Office Ltd Elgin Il review signals at a glance
CrashStory aggregates public review patterns for Hernandez Law Office Ltd Elgin Il so readers can assess client sentiment, response quality, and the issues that appear most often before moving deeper into the interactive review explorer.
Average Rating
4.1
Total Reviews
36
PI Reviews
20
Text Reviews
36
Most common themes
long-term clientpodcast endorsementbest lawyer in area
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Review Snapshot
4.1
59 public reviews and 36 written reviews.
Recent Activity
Most recent written review from Jessica Juarez: Jul 10, 2025 (355 days ago)
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Response Behavior
No public owner responses yet
There are no visible owner replies in the current review corpus.
Hernandez Law Office Ltd Elgin Il client reviews
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Multi-tag filters use OR matching across all assigned classification tags.
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All36 reviews
4.1
Most recent written review from Jessica Juarez: Jul 10, 2025 (355 days ago)
Written Reviews
20
Average Rating
4.20
Reviews (30d)
0
Reviews (90d)
0
Older Archive
20
Assigned Tags (71)
Showing 20 of 36 written reviews.
1 star
4
2 star
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5 star
16
Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
Caroline is Very unprofessional. Very rude to her clients. Makes appointments and then doesn't show up. Never sent a retainer to be signed. Made us drive from aurora to Elgin just to tell us she was dropping the case. Wouldn't recommend.
I programmed 2 appointments with Lawyer Hernandez, She canceled the first 10 minutes before the appointment. The second one, she didn't even pick up the phone to at least cancel. Not professional!
Communication (negative)Marketing vs Reality (negative)No ResponseSentiment: negativeDetailed StoryLikely Client Experience
I had a great experience with Hernandez Law Office during my bankruptcy process. Caroline, the lawyer, was fantastic—knowledgeable, supportive, and efficient. A special shoutout to Denise, her assistant, who was absolutely excellent! She handled so much of the paperwork and was always communicative and helpful. Denise truly made the entire process smooth and stress-free. I highly recommend this office to anyone looking for professional and compassionate legal assistance. Thank you for making a challenging situation manageable!
No ResponseDetailed StoryLikely Client Experience
Show all assigned tags (9)
case:personal_injury_generalstage:unknownresponse:nonestory:storyclient:likely_clientpi:yesdepth:detailedinjury:physical_therapycompetitor:hernandez law
case:personal_injury_generalstage:unknownresponse:nonesentiment:positivestory:genericclient:likely_clientpi:yesdepth:shortdimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positivetheme:best lawyer in area
Caroline Hernandez was a very friendly and helpful lawyer. She made everything feel simple and easy. The whole staff did a great job highly recommend this firm. Thank you.
Communication (positive)Choosing Right Firm (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveGeneric ReviewLikely Client Experience
Terrible experience with attorney Lee. They tell you what you want to hear and don't fight for your case in court. She always arrives late to court and dressed inappropriately. Completely unprofessional! I absolutely do not recommend her.
Communication (negative)Process Transparency (negative)Lowball Pressure (negative)Choosing Right Firm (negative)Holistic Advocacy (negative)No ResponseSentiment: negativeDetailed StoryLikely Client Experience
Caroline is Very unprofessional. Very rude to her clients. Makes appointments and then doesn't show up. Never sent a retainer to be signed. Made us drive from aurora to Elgin just to tell us she was dropping the case. Wouldn't recommend.
A terrible experience with lawyer Caroline. At first, she seemed fine when we spoke and signed the contract. I gave her my deposit and all the documents she requested. I was on top of everything. She scheduled another appointment with me, but five minutes before, she canceled it. They told me they would call me back, but they never did. I kept calling them, both the secretary and Caroline herself, and they kept saying they would call me back. Finally, I told them I was going to cancel and get my deposit back. The lawyer contacted me three weeks later, knowing nothing about my case, as if I were a new client. She asked for documents she had never requested before and was annoyed because I told her they hadn't asked for them. In a call I had with her, everything exploded. She said she was sick and dealing with personal issues, which angered me. I told her I also have a business and don't involve my personal problems with business. Caroline got angry and said she was going to drop my case and that I should find another lawyer. Three months wasted! I would never recommend this team!
I programmed 2 appointments with Lawyer Hernandez, She canceled the first 10 minutes before the appointment. The second one, she didn't even pick up the phone to at least cancel. Not professional!