Hona Lehi Ut review signals at a glance

Just bought our second vehicle from Ken Garff Orem last weekend. Easy experience. We spoke with 6 or 7 different dealerships this time around and this is the only one that didn’t play any games with prices. Gave us a reasonable offer right out of the gate that all the other dealerships had to play catch-up with. Really enjoyed working with them on both occasions.

Went in to get lugnuts changed out. I was told that the lugnuts were after market and they did not have a master key for them (after the service was done and the rims were damaged and only after I brought up that the rims were damaged.) I was not consulted beforehand which could have avoided the damage all together. I was also not advised of the damage after the service so they knowingly damaged my vehicle and then neglected to inform me. Had I not inspected it afterwards myself it would have never of been brought up.

Great service

Would not recommend as we have had multiple problems with our used car after we were assured everything was working properly. They never gave us a detailed inspection report of what they checked when we purchased the car. Now we’ve had 3 major issues in 8 months of owning the car. Quite disappointed for a well known Utah company.

Three visits, three separate issues. I’ve now had multiple service experiences at this location involving recall work and maintenance, and each visit had some form of communication or follow-through problem. Delays, missed follow-ups, and inconsistent information made what should have been straightforward appointments more time-consuming than expected. Most recently, I had to return to address a vehicle calibration issue after service. While the technician ultimately resolved it, the process involved unnecessary back-and-forth and could have been handled more efficiently with clearer internal communication. I want to be fair: the vehicle itself is now operating correctly and the technician’s work was solid. However, the overall service experience across multiple visits has been inconsistent. I hope the dealership can improve communication, coordination, and follow-through so future customers have a smoother experience.

Amazing service and support!!

Came to look at the 2026 CRV in hopes to buy. Walked around the lot and in the showroom for 10-15 minutes and no one even acknowledged us. Disappointed!

I do wish there was a 2.5 star option but unfortunately there is not. I would like to start with if this was just about our finance guy Evan it would be 5 star! But this is overall. Overall to brake it down I paid $20,000 for a used 2018 100k mile car that Ken Garff said went threw the “inspection process” and was in great shape, to be sent out the door with a car that has 4 worn out tires on the wear bars, was told they would air the tires up for me, they did not, also when I went to leave immediately seen they did not air tires had to just about beg the jerk of a lot, wash bay kid to air them, discovered the RR tire had barely 20Lb in it and has a slow flat that wouldn’t ya know it turned to a fast leak within 30 minutes, leaving me to change to a spare in the dark on the side of the highway at 30 degrees to go to a 1/2 flat spare tire. Not a happy camper! Of course this is after I asked multiple times for them to check tires as well!! I specified I have a 2hr drive home. And then to top it off notice the rear brakes are bad on the way home and have warped rotors. I call them back the next business day and told them, and they responded with ya we know, if you bring it back maybe we can machine them but probably not so “ your on your own “. Being that it was dark out when purchasing i couldn’t see the tread life well and was assured they were inspected and in good shape and unfortunately I trusted Ken garf to not BS me. I understand the vehicle was a good price but what’s another at most $1000 to replace rear brake rotors and pads and put on some new tires, heck even just a decent basic cheapie tire so your not sending someone home two hours in winter on worn out flat summer tires. And the way they treated me day after about the problems, leads me to the conclusion that this is likely the last I do business with at least this dealership.

Overall the salesman were wonderful, they were kind and respectful and helped my wife get in a vehicle. I did notice some basic issue with the way the windows told up on an our drive home. So I contacted the salesman who helped us asking for it to be looked at. He said they would repair it, no problem. I even asked if I would be responsible for the cost, to which he said no. They did the basic amount to make the windows told go up and down but told me it needed a new part and they were “not willing to put more money into the car”. Now when I called it was within the 72 hours I had to legally return the car, of course the basic repair was scheduled after that. Which is why I clarified with my salesman that they would fix it. I’m not sure I would return for a purchase or refer someone. Overall pretty disappointed.

I did not feel heard here. The receptionist did not know what she was doing when I was trying to schedule an appointment under warranty. All she could do was say they could charge me for a $160 diagnosis test. I knew what the problem was on the car (loose screw), and I just wanted a service advisor to talk to. She said they would call me back. They never did. Go to Stockton 12 Honda in Sandy instead. They got my problem fixed free of charge.

5 stars for the advisor I had during my visit, Braedon Smith. Hes good to work with and gave me a good explanation on my car issues.

Thanks to Josh! He was a great help in the entire process, I never felt out of the loop.