Case Type Unspecified
Unknown
Called and the representative didn't even take my information, he said I would get a call back, but didn't ask for my phone number or name and hung up on me. 6-20-24 1:53 pm
Owner response
Hi Elizabeth, thank you for your feedback. We’re sorry to hear that your experience wasn’t what you expected. Your call came through our emergency hotline, which is reserved for urgent matters. Since your case didn’t appear to be an emergency, our agent informed you that we would be calling back from a non-emergency line. We didn’t ask for your contact information because your phone number was visible in our system, and we did follow up shortly after to further assess your case. We appreciate you reaching out and are always here if you have any questions or need further assistance.