Phone number doesn’t work, contact form on website doesn’t work. Need to follow up with you regarding some trust work you did for us but have no idea how to get ahold of you! Will remove rating if we get some direction…
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Keenan & Austin, P.C.
Redford Township Personal Injury Lawyer — 16 Client Reviews Analyzed
3.5(16 reviews)Keenan & Austin, P.C. is a Personal Injury law firm in Redford Township, MI, located at 25550 Five Mile Rd and reachable at +1313-532-2100. Clients have rated the firm 3.5 out of 5 across 16 public Google reviews, 16 of which include written feedback. The most recent written review is from Mike Tolman on Feb 7, 2024 (861 days ago).
Owner engagement: Keenan & Austin, P.C. replies on 88% of visible Google reviews, and roughly 36% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: care for the whole situation, and help during a stressful moment. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
16 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Keenan & Austin, P.C. is a personal injury law firm serving clients in Redford Township, Michigan, located at 25550 Five Mile Rd 48239.
Review evidence: Clients have left 16 public Google reviews averaging 3.5 out of 5, 16 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Redford Township, Michigan firms before you decide.
Quick signals: the Google Business profile for this firm is verified; 6 photos are public on Google; contact the firm to ask about consultation fees.
Contact Keenan & Austin, P.C. at (313) 532-2100 or visit keenanandaustin.com for a free case review.
16 public reviews and 16 written reviews.
Most recent written review from Mike Tolman: Feb 7, 2024 (861 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 88% of reviews
Most replies are brief or templated, so review text matters more than response style when comparing firms.
Most recent written review from Mike Tolman: Feb 7, 2024 (861 days ago)
Mentioned in 7 reviews, with an average 5.0-star rating when clients talk about this theme.
Mentioned in 6 reviews, with an average 5.0-star rating when clients talk about this theme.
9 responses appear boilerplate. Use the recent written reviews below to judge whether the service experience itself still looks strong.
The newest written review in this dataset is from Feb 7, 2024 (861 days ago). Compare that recency with the other firms you are considering.
Phone number doesn’t work, contact form on website doesn’t work. Need to follow up with you regarding some trust work you did for us but have no idea how to get ahold of you! Will remove rating if we get some direction…
If I had the option of 0 I would have hit it. My probate case is 4 years old and is no farther than when we started. Me Keenan tried to blame it on Covid-19 but the case was started 2 years prior. On my first visit Mr Keenan stated it was cut and dry case since I had a will. The only thing that changed is my brother passed away. I never heard from this attorney unless I contacted him. Then had the nerve to ask for more money. 4 years later and no progress. Reporting to the Michigan Bar. Buyer Beware.
DISCLAIMER: I am NOT a client of this firm, but called late in the day to inquire about multiple legal services, including estate planning. I was rushed off the phone by an extremely dismissive (one might say arrogant) attorney before I could begin to describe my needs. It would have behooved them to have not answered the phone, if they were not prepared to provide professional service at the time. I cannot comment on the quality of their legal services, as I was immediately directed to the Detroit Bar Association before I could share any context around the reasons for my call. Nonetheless, I’m extremely dismayed by the lack of quality client service I received as a prospect. My phone call was treated as an inconvenience.
25550 Five Mile Rd, Redford Township, MI 48239
Recent crash data for the area around Keenan & Austin, P.C. loads when this section comes into view.
Recent written Google reviews from the last 30 days appear first. Older written reviews stay available through pagination and filtering.
Multi-tag filters use OR matching across all assigned classification tags.
Most recent written review from Mike Tolman: Apr 26, 2026 (52 days ago)
Written Reviews
10
Average Rating
3.40
Reviews (30d)
0
Reviews (90d)
10
Older Archive
10
Assigned Tags (3)
Showing 10 of 10 written reviews.
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Reviews older than 30 days are kept available in pages of 12.
Mike Tolman
Personal Injury
Unknown
Phone number doesn’t work, contact form on website doesn’t work. Need to follow up with you regarding some trust work you did for us but have no idea how to get ahold of you! Will remove rating if we get some direction…
Handcrafted by Marlette DeFelice
Personal Injury
Unknown
If I had the option of 0 I would have hit it. My probate case is 4 years old and is no farther than when we started. Me Keenan tried to blame it on Covid-19 but the case was started 2 years prior. On my first visit Mr Keenan stated it was cut and dry case since I had a will. The only thing that changed is my brother passed away. I never heard from this attorney unless I contacted him. Then had the nerve to ask for more money. 4 years later and no progress. Reporting to the Michigan Bar. Buyer Beware.
Nicole Liggins
Personal Injury
Unknown
DISCLAIMER: I am NOT a client of this firm, but called late in the day to inquire about multiple legal services, including estate planning. I was rushed off the phone by an extremely dismissive (one might say arrogant) attorney before I could begin to describe my needs. It would have behooved them to have not answered the phone, if they were not prepared to provide professional service at the time. I cannot comment on the quality of their legal services, as I was immediately directed to the Detroit Bar Association before I could share any context around the reasons for my call. Nonetheless, I’m extremely dismayed by the lack of quality client service I received as a prospect. My phone call was treated as an inconvenience.
John Corum
Personal Injury
Unknown
Had John keenan do a lisence restoration for me and he did a great job!!!!
Elizabeth Rozell
Personal Injury
Unknown
My father passed away almost 4 years ago and Keenan and Austin still have failed to get everything done. He is slow with replying, I practically have to hound him just to get a response from him. I think it’s time for them to retire considering my father had a VERY straight forward trust and will. I wish I could leave -5 stars. I am tired of having to hound him to get things done, going on two weeks now with no response.
Gabrielle Williams
Personal Injury
Unknown
I had a landlords tenant case - they normally don’t take on these cases when it’s the tenant seeking council but they took on mine. I was left with the best possible outcome. Very knowledgeable and persistent with my case! Thank you!
Tracy Hanna
Personal Injury
Unknown
My experience with Keenan & Austin was very satisfying. I highly recommend them for trust and will situations. They are kind, compassionate and very knowledgeable in what they do. They put my brother and I at ease during a very difficult time.
Marilyn Jackson
Personal Injury
Unknown
My experience with Attorney's service was friendly, timely and knowledgeable . Would definitely use them again.
Jody Guerriero
Personal Injury
Unknown
John was very professional and thorough while setting up our trusts. He was very patient and helpful, as he guided us and made the process more understandable. Thank you, John Keenan!!
Vicki Johnson
Personal Injury
Unknown
John has been very reliable and very knowledgeable with my case. He makes sure he does the right approach with everybody I have had to deal with. He always has the best interest for my case. I would recommend him highly.
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