Teresa did a great job for us on our probate. Her knowledge and experience were hugely helpful. I would hire her again.
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Keene Law
Spokane Personal Injury Lawyer — 37 Client Reviews Analyzed
3.8(37 reviews)Keene Law is a Personal Injury law firm in Spokane, WA, located at 2625 W Northwest Blvd suite c and reachable at +1509-481-7703. Clients have rated the firm 3.8 out of 5 across 37 public Google reviews, 10 of which include written feedback. The most recent written review is from Ben Shaw on Apr 24, 2026 (100 days ago).
Owner engagement: Keene Law replies on 65% of visible Google reviews, and roughly 42% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: care for the whole situation, help during a stressful moment, and clear next steps. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
37 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Keene Law is a personal injury law firm serving clients in Spokane, Washington, located at 2625 W Northwest Blvd suite c 99205.
Review evidence: Clients have left 37 public Google reviews averaging 3.8 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Spokane, Washington firms before you decide.
Quick signals: the Google Business profile for this firm is verified; 1 photos are public on Google; contact the firm to ask about consultation fees.
Contact Keene Law at (509) 481-7703 or visit keenelawspokane.com for a free case review.
37 public reviews and 20 written reviews.
Most recent written review from Ben Shaw: May 23, 2025 (436 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 95% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from Ben Shaw: May 23, 2025 (436 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from May 23, 2025 (436 days ago). Compare that recency with the other firms you are considering.
Teresa did a great job for us on our probate. Her knowledge and experience were hugely helpful. I would hire her again.
I am deeply frustrated with the lack of action and follow-through from Keene Law. I was assured that there was a clear plan in place for my case, and I trusted Teresa to execute it effectively. Unfortunately, that trust was misplaced. Despite the promises made, no meaningful action was taken on my case. I was repeatedly told that things were moving forward, but in reality, nothing was being done. My case remained stagnant for far too long. Hiring Teresa caused more harm than help in my life. I feel misled and disappointed by the lack of progress. If you're looking for an attorney who will actually follow through on their word, I strongly recommend looking elsewhere. I wish I had paid more attention to the numerous negative reviews of Keene Law before hiring them. Unfortunately, my experience with this firm has proven that the criticisms are entirely accurate. Despite paying a substantial fee, there was little to no progress on my case, and it felt as though my time and money were being completely wasted. Teresa was nearly impossible to reach, and when they did respond, their replies were often vague and uninformative. It was clear that my case was not a priority, leaving me feeling neglected and in the dark throughout the process. Do not count on getting any sort of refund for the upfront flat fee even if nothing was accomplished in your case. The lack of professionalism and attention to detail is consistent with what others have said about this firm. I regret not heeding the warnings in those reviews. If you're considering Keene Law, I strongly advise looking elsewhere. The negative feedback you see is there for a reason—this firm is not worth your time, money, or peace of mind. Teresa is responding to reviews trying to blame the clients, when there are this many complaints for the same reasons it's showing that the complaints are true. Don't fall for the fact that she seems nice and motivated at your consultation.
Absolutely horrible. Kept no contact. Took 8 months to even act like she was going to do anything. Was extremely rude to my wife. And then dropped me because I got irritated with the time frame and way she spoke to my wife update new lawyer pulled all info that was needed up in five minutes of the first phone call. Supposedly took months for Keene law .Definitely go for a larger law office.
2625 W Northwest Blvd suite c, Spokane, WA 99205
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Most recent written review from Ben Shaw: May 23, 2025 (436 days ago)
Written Reviews
20
Average Rating
3.40
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Older Archive
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Assigned Tags (3)
Showing 20 of 20 written reviews.
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Case Type Unspecified
Unknown
Teresa did a great job for us on our probate. Her knowledge and experience were hugely helpful. I would hire her again.
Case Type Unspecified
Unknown
I am deeply frustrated with the lack of action and follow-through from Keene Law. I was assured that there was a clear plan in place for my case, and I trusted Teresa to execute it effectively. Unfortunately, that trust was misplaced. Despite the promises made, no meaningful action was taken on my case. I was repeatedly told that things were moving forward, but in reality, nothing was being done. My case remained stagnant for far too long. Hiring Teresa caused more harm than help in my life. I feel misled and disappointed by the lack of progress. If you're looking for an attorney who will actually follow through on their word, I strongly recommend looking elsewhere. I wish I had paid more attention to the numerous negative reviews of Keene Law before hiring them. Unfortunately, my experience with this firm has proven that the criticisms are entirely accurate. Despite paying a substantial fee, there was little to no progress on my case, and it felt as though my time and money were being completely wasted. Teresa was nearly impossible to reach, and when they did respond, their replies were often vague and uninformative. It was clear that my case was not a priority, leaving me feeling neglected and in the dark throughout the process. Do not count on getting any sort of refund for the upfront flat fee even if nothing was accomplished in your case. The lack of professionalism and attention to detail is consistent with what others have said about this firm. I regret not heeding the warnings in those reviews. If you're considering Keene Law, I strongly advise looking elsewhere. The negative feedback you see is there for a reason—this firm is not worth your time, money, or peace of mind. Teresa is responding to reviews trying to blame the clients, when there are this many complaints for the same reasons it's showing that the complaints are true. Don't fall for the fact that she seems nice and motivated at your consultation.
Owner response
Ms. Lynn was attended to constantly and with care on a small flat fee for almost a year and a half. Her case was presented as a simple matter at our initial consult, and then was made much more difficult by the client as time went on. I would create a solution, saving the asset at issue, then had to create another solution, and another. The client tried to create her own solutions, changed her mind frequently, and when I determined I could no longer continue to work it, is now seeking a total refund despite my actually saving the asset at issue. I could’ve revised our contract early on for more money but I did not. This is an unreasonable, unfair and shocking review.
Case Type Unspecified
Unknown
Absolutely horrible. Kept no contact. Took 8 months to even act like she was going to do anything. Was extremely rude to my wife. And then dropped me because I got irritated with the time frame and way she spoke to my wife update new lawyer pulled all info that was needed up in five minutes of the first phone call. Supposedly took months for Keene law .Definitely go for a larger law office.
Owner response
We contacted this client so frequently that we literally have hundreds of texts from my private cell, texts from our office cell, emails and calls to each other. On the day we removed ourselves from the case, we contacted him about getting his new address as we were setting hearings that day. He and his gf called back screaming and using pretty bad profanity and were unhinged. We could make no sense out of what they were upset about and drowned me out with more screaming profanities when I tried to respond. I believe his new gf wanted the money that client’s family member had paid us. I can think of no other reason for this complaint or their behavior that day. Client moved in the middle of the case and did not provide new address. We were always kind and understanding of his health issues. Ŵe were patient with his inability to respond helpfully or quickly. His gf filed a bar complaint and it was dismissed. Sometimes a lawyer gets a curve ball in a case, and the client tries to destroy them through Google reviews.
Case Type Unspecified
Unknown
Teresa is the best! Kind, caring and compassionate.
Owner response
Thank you Lisa. We appreciate the kind words.
Case Type Unspecified
Unknown
Would NOT recommend this family law lawyer! Took advantage of us and was Very hard to get ahold of or for her to respond to you. Accused us of stalking because after weeks of not responing we went to her office. I mean weeks of no response after contacting firm or even texting her direct number. Lied about having a meeting with opposing lawyer. Broke our contract and kept our money because I told her I was reporting her to the Washington state bar association for not keeping us, her clients informed of what was going on with our case. Mediation was a joke, she said she was scared of the opposing lawyer! DO NOT RECOMMEND AT ALL! This is my real name, take some accountability Teresa. She has been reported to the Washington state bar association recommended by my attorney. I urge anyone who experienced such horrible service do the same! It is not okay for her to keep doing this to people. She did NOTHING probono with our case! She did nothing with our case except sit in on mediation and agree with opposing lawyer.
Owner response
This is not the client, but she and the client stalked us, terrorized my assistant by screeching their truck in front of him while he was walking to his car, asked us to work on things that were not part of our case, and were rude and terrifying.
Case Type Unspecified
Unknown
Great attorney, helped me in so many ways, financial, emotional my case was a disaster and Teresa and Alex held my hand through it all. Hope I never need you again, but if I do I know your always on my side.
Owner response
Thank you Staci! On our part we appreciated your trust and cooperation during what was a very hard time for you. Anytime you need your hand held again we’re here.
Case Type Unspecified
Unknown
We have used Teresa several times over the past 7 years. She is an amazing attorney! She and her staff were fast, caring, & competent.They went above & beyond to help us & her advice was spot on! We are planning to use her again in the near future.... She's the best.....
Owner response
No Peggy YOU’RE the best!!
Case Type Unspecified
Unknown
Teresa Keene was so helpful and gave me great legal advice! I absolutely recommend her.
Owner response
Thank you Ms. Coe!
Case Type Unspecified
Unknown
Teresa handled my complicated divorce and was able to get it completed in 3 months. I needed it to get done fast for financial reasons and she exceeded my expectations. I wouldn’t hesitate to hire her again.
Owner response
Thank you, you were a terrific client!
Case Type Unspecified
Unknown
Teresa has always been a pleasure to work with. She worked with my husband and I on our estate planning and really helped us get our paperwork in order. Thank you!
Owner response
Thank you!
Case Type Unspecified
Unknown
Teresa and her staff are very professional. I love the team. Ms Keene pulled me out of a horrific spot a previous attorney put me in. She’s resolved many issues for me.
Owner response
Thank you, you’ve been a great client!
Case Type Unspecified
Unknown
She is amazing!!! I would recommend her without any hesitation!!
Owner response
Thank you 😊
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Last review 436d ago
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