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Kelley And Canterbury Anchorage Ak review signals at a glance
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Average Rating
4.9
Total Reviews
46
PI Reviews
43
Text Reviews
46
Most common themes
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Review Snapshot
4.9
51 public reviews and 46 written reviews.
Recent Activity
Most recent written review from David Lindley: Mar 12, 2026 (124 days ago)
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Response Behavior
Replies on 8% of reviews
100% of the visible replies look at least somewhat personalized instead of fully templated.
Kelley And Canterbury Anchorage Ak client reviews
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All46 reviews
4.9
Most recent written review from David Lindley: Mar 12, 2026 (124 days ago)
Written Reviews
43
Average Rating
4.86
Reviews (30d)
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Reviews (90d)
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Older Archive
43
Assigned Tags (84)
Showing 43 of 46 written reviews.
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Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
Reached out to them three times in four weeks. Called a lawyer in Arizona and one of the partners returned my call in less than three hours. Very unprofessional.
So the law firm reply proves they did not look at any of the messages I sent them. I live in Palmer Alaska. I contacted a law firm in Arizona to get their take on my case and they were happy to oblige as I stated in less than three hours unlike a firm 35 miles away from me. Damn not only does your customer service leave a lot to be desired but you’re ignorant also.
Owner response
Hi Mr. Lindley, Our firm is licensed to practice law in Alaska. Our attorneys practice in Alaska and are not permitted to represent clients in other states. Because you are in Arizona, we were unable to assist with your matter or provide legal representation. We understand this may have been frustrating, ethical, and licensing rules prevent attorneys from practicing outside the jurisdictions where they are admitted. Our team does strive to respond promptly and provide general direction, when possible, even when we are unable to accept a case due to practice and licensing limitations.
Communication (negative)Case # Treatment (negative)PersonalizedSentiment: negativeDetailed StoryLikely Client Experience
I am a Korean traveler who had an unexpected traffic accident while visiting Alaska.
Despite the long-distance communication between Korea and Alaska, Kelly and Canterbury were always professional, kind, and reassuring during our Zoom meetings.
Their experience, clear judgment, and dedication led to a very satisfying outcome.
They turned a difficult experience into a positive memory.
Highly recommended — the Kelly & Canterbury team is truly exceptional.
I was rear ended by a speeding driver who never even touched her brakes before she smashed into me when I was stopped at a red light. My car was totaled, I was injured, andI was totally disoriented by everything that happened to me following this senseless event.
I was utterly overwhelmed by the magnitude of the collision.
Knowing that I needed the assistance of a qualified attorney I reached out to Kelley and Canterbury.
The day that I met with Michaela she spent over three hours talking to me while I cried, while I vented, while I was totally at a loss as to what I could do or what I could expect. When I walked out of her office I felt at peace for the very first time after the collision.
I was able to leave all of the legal matters in the very adept hands of Michaela and her team while I did PT and attended counseling. My physical and mental wellbeing were my responsibility; the legal matters were Michaela’s.
I never worried about any of the legal wranglings. I knew I was in very good hands with Michaela and her team. They would reach out to me if needed and when I reached out to them they were always responsive in short order.
My life was turned upside down. Michaela and her team treated me with dignity and I knew that I was seen; such a vital affirmation after the horrible experience at the hands of a careless person who thought me invisible as she crashed through my vehicle at a red light.
When I found myself in a horrible crisis I had the great fortune of finding Michaela and her team. I trusted her completely from the very first time I met with her, and the results of my settlement with an obscenely under-insured careless driver proved that my trust was well placed.
When life leaves you reeling because you are the victim of actions by another person, I believe you will be safe in the very empathetic and legally astute hands of Kelley and Canterbury. Life is hard even on the very best day, and on the worst days Michaela is the professional that you want in your corner.
Communication (positive)Case # Treatment (positive)Needing a Lawyer (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
I have loved working with Michaela and her team. I was in a car accident in September of 2023 and was getting absolutely nowhere with the drivers insurance company. I was initially offered an amount of money that was an extreme joke. I contacted Michaela and my husband and I had a consultation with her. During the consultation she gave us pointers and tips and told us that she thought we could do it on our own so we wouldn’t have to give a portion of my settlement to a lawyers office. This spoke volumes with me as she wasn’t all about just making money. She was willing to give us advice and tell us things I could do to not have to give a portion of the settlement to a lawyer and it didn’t cost us anything. The consultation was completely free. However, she said that if I still couldn’t get anywhere she’d be more than happy to work with me.
I tried all the tips and pointers she gave me and after a couple more months of fighting with the drivers insurance company and not getting anywhere I ended up hiring her. From the moment I signed the papers her and her team were there for me. They asked questions about how I was doing both mentally and physically which meant a lot. I had all of my questions answered and so did my husband. They took over with the doctor’s offices and hospital that I’d been dealing with that had liens on the amount of money I owed them. They were extremely thorough with everything. Anytime they needed information they let me know and as soon as I gave them the information they were always quick to respond and let me know if they needed anything else from me. All my emails and phone calls were answered in a timely manner, so I wasn’t left waiting and wondering. They made everything easier and took the stress of having to do it on my own where I wasn’t getting anywhere with the insurance company away. I just received a partial payout recently that was a bit over 8 times what the insurance company’s initial offer was.
They have a nice warm inviting office, with friendly staff that make you feel welcome from the moment you walk in the door. Michaela is very knowledgeable in what she does and was able to answer all of mine and my husband’s questions. She made us feel at ease during the entire process. I’d highly recommend her and her team if you’re in need of a personal injury attorney for any reason.
Communication (positive)Process Transparency (positive)Fee Transparency (positive)Lowball Pressure (positive)Needing a Lawyer (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
⭐️⭐️⭐️⭐️⭐️ The Best Customer Service and Advocacy We Could Have Asked For
We first tried to handle our claim on our own, but after weeks of frustration and feeling completely defeated, we reached out to Kelley & Canterbury. From the very first conversation, they treated us with kindness, patience, and genuine care.
Instead of immediately pushing us to hire them, they gave us clear guidance and encouragement to try again on our own — something that showed us they truly put the client’s best interest first. When it became clear we still couldn’t get the result we needed, we decided to officially hire them. That’s when Michaela stepped in and worked tirelessly to secure the proper settlement we deserved.
Throughout the process, communication was excellent. Every question was answered promptly, every step was explained in plain language, and we always felt like we were a priority. They balanced professionalism with compassion, making a stressful situation so much easier to navigate.
Kelley & Canterbury didn’t just represent us — they stood beside us. Their dedication, honesty, and personal touch are rare to find, and we are deeply grateful for the outcome they achieved. If you want a team that will truly be on your side, at your side, every step of the way, this is the firm to call.
Communication (positive)Process Transparency (positive)Case # Treatment (positive)Needing a Lawyer (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
Kelley and Canterbury are very professional and knowledgeable about the laws in Alaska. Chris worked with my family to obtain the very best outcome for our situation and we are extremely pleased with him and the entire firm.
If you want an attorney that will get the job done, call Michaela at Kelley & Canterbury- I always knew what was going on with my case. Kelley &Canterbury is a great team that worked with me and exceeded my expectations.
This review is long overdue. I know it will make Michael's day when she sees it <3. My CASES (yes plural) were complicated and Michaela and Anastasia handled all my mood swings like true champs. I endured two personal injury incidents within a short period of time. To make things even more complicated, I had preexisting conditions and I was a full time Uber driver. It wasn't easy getting all that was due to me but Michaela came through. There were moments that I lost hope. I'm grateful to this team for setting proper expectations with me so I didn't get my hopes too high. I would rather not expect something and be surprised, then to expect it and not get it. I ended up being pleasantly surprised. For me, my experience with Kelly and Canterbury reinforced the concept of "trust the process". I didn't always trust the process...but you should. Michaela is a fighter and I'm so grateful for her compassion and strength even when I had doubts and was not the easiest to work with. From the bottom of my heart, THANK YOU!!!!
Process Transparency (positive)Case # Treatment (positive)Needing a Lawyer (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
Michaela is so articulated and patient! she explains details that are sometimes complicated and hard to understand. Their office is very friendly and her staff is very helpful. She did an excellent job representing us in regards to our car wreck. Highly recommend them.
I can’t thank Michaela enough for the dedication and professionalism she showed in handling my case. From day one, she was thorough, attentive, and genuinely invested in my well-being. The insurance company made the process difficult, but Michaela remained steadfast, fighting hard to secure a fair settlement that truly reflected the losses I experienced. Her expertise and clear communication helped put me at ease during a challenging time. I highly recommend Michaela to anyone in need of a strong advocate.
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All46 reviews
4.9
Most recent written review from David Lindley: Mar 12, 2026 (124 days ago)
What Reviewers Consistently Praise
Care for the whole situation
Mentioned in 29 reviews, with an average 5.0-star rating when clients talk about this theme.
Help during a stressful moment
Mentioned in 18 reviews, with an average 5.0-star rating when clients talk about this theme.
Clear next steps
Mentioned in 16 reviews, with an average 5.0-star rating when clients talk about this theme.
Questions To Check When Comparing Firms
Ask about personal attention
16 reviews touch this theme, including 1 clearly negative mentions and 0 mixed mentions.
Ask about communication and updates
14 reviews touch this theme, including 1 clearly negative mentions and 0 mixed mentions.
The firm does not answer every review
42 reviews currently have no visible owner response, so the written feedback matters more than response style.
Reached out to them three times in four weeks. Called a lawyer in Arizona and one of the partners returned my call in less than three hours. Very unprofessional.
So the law firm reply proves they did not look at any of the messages I sent them. I live in Palmer Alaska. I contacted a law firm in Arizona to get their take on my case and they were happy to oblige as I stated in less than three hours unlike a firm 35 miles away from me. Damn not only does your customer service leave a lot to be desired but you’re ignorant also.
I am a Korean traveler who had an unexpected traffic accident while visiting Alaska.
Despite the long-distance communication between Korea and Alaska, Kelly and Canterbury were always professional, kind, and reassuring during our Zoom meetings.
Their experience, clear judgment, and dedication led to a very satisfying outcome.
They turned a difficult experience into a positive memory.
Highly recommended — the Kelly & Canterbury team is truly exceptional.