Diane is a great attorney with experience and a track record to prove she is worth a phone call.
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Request a free case review from Law Office of B. Diane Heindel, P.C. in Tyler, Texas.
Law Office of B. Diane Heindel, P.C.
Tyler Personal Injury Lawyer — 55 Client Reviews Analyzed
4.3(55 reviews)Law Office of B. Diane Heindel, P.C. is a Personal Injury law firm in Tyler, TX, located at 407 E 4th St and reachable at +1903-508-2705. Clients have rated the firm 4.3 out of 5 across 55 public Google reviews, 10 of which include written feedback. The most recent written review is from Greg Bailey on May 8, 2026 (90 days ago).
Owner engagement: Law Office of B. Diane Heindel, P.C. replies on 9% of visible Google reviews, and roughly 20% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: care for the whole situation, help during a stressful moment, and communication and updates. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
55 reviews
Years Experience
Practice Areas
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Consultation
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Law Office of B. Diane Heindel, P.C. is a personal injury law firm serving clients in Tyler, Texas, located at 407 E 4th St 75701.
Review evidence: Clients have left 55 public Google reviews averaging 4.3 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Tyler, Texas firms before you decide.
Quick signals: the Google Business profile for this firm is verified; 4 photos are public on Google; contact the firm to ask about consultation fees.
Contact Law Office of B. Diane Heindel, P.C. at (903) 508-2705 or visit heindel-law.com for a free case review.
55 public reviews and 20 written reviews.
Most recent written review from Greg Bailey: Sep 18, 2025 (322 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 25% of recent reviews
The firm responds to reviews; read a few replies below to judge how personal they are.
Most recent written review from Greg Bailey: Sep 18, 2025 (322 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
The newest written review in this dataset is from Sep 18, 2025 (322 days ago). Compare that recency with the other firms you are considering.
Diane is a great attorney with experience and a track record to prove she is worth a phone call.
We had Jeffrey Cotton represent us with a lawsuit filed against me from a rather difficult landlord. He provided exceptional service, went above and beyond, and was just overall pleasant to work with. If you are in a similar situation at all I would highly recommend Mr. Cotton, I couldn't have asked for better representation.
Admin that answered the phone was unhelpful and rude. I called politely to ask a question and was cut off mid sentence. Will not be using.
407 E 4th St, Tyler, TX 75701
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Recent written Google reviews from the last 30 days appear first. Older written reviews stay available through pagination and filtering.
Multi-tag filters use OR matching across all assigned classification tags.
Most recent written review from Greg Bailey: Sep 18, 2025 (322 days ago)
Written Reviews
20
Average Rating
4.15
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Diane is a great attorney with experience and a track record to prove she is worth a phone call.
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We had Jeffrey Cotton represent us with a lawsuit filed against me from a rather difficult landlord. He provided exceptional service, went above and beyond, and was just overall pleasant to work with. If you are in a similar situation at all I would highly recommend Mr. Cotton, I couldn't have asked for better representation.
Case Type Unspecified
Unknown
Admin that answered the phone was unhelpful and rude. I called politely to ask a question and was cut off mid sentence. Will not be using.
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We have had a great experience with this firm. Jeffrey Cotten represented us so very well while being professional yet compassionate. He was attentive to our case & even though I hope we never have to repeat our experience, we would gladly reach out to this firm again.
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Always done us a great service.
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In response to Ms. Lyons' review, I am sorry to hear that you are unhappy since you were very happy until my staff informed you there was no retainer left to return. You did not have to hire another attorney to finish the case, as we entered an Agreed Final Decree of Divorce for you. What you did hire another attorney for was an Enforcement of that decree initiated by your ex-husband. What you agreed to in your decree is what you agreed to in mediation and you even later stated under oath that your settlements were a just and right division of your estate and in the best interest of the children. We went to mediation because it is almost always required by the court and made any agreement irrevocable.
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THE BEST! My fiancé and I have both used her and my daughter just hired her. She is AMAZING. We definitely recommend. I can not say enough about her and her firm.
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Great people
Owner response
Thank you!
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Very cordial, extremely informative, easy to do business with.
Owner response
Thank you!
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Good lawyer keeps up!!
Owner response
Thank you!
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WARNING ⚠️: Especially Woman of Color. I would not recommend this law office to anyone new at using an attorney for any reason. I was originally grateful that they took my case, but in fact they just took my money. I used them for a divorce and custody agreement with my ex-husband. Let's just say, I'm divorced, but had to hire another attorney for the finishing of my custody cases. Diane represented me allegedly. We went to mediation where she just sat there and smiled while I the client discovered the negotiation without counsel. She sat there giving little to no advice. This has hurt me financially as a single mother. I got no child support alimony, any of my ex-husband's 401 K, and now no retainer return after being divorced since September of 2022. Save your money. Hire someone who at least will talk and not tell you to go to mediation so she can sit and do nothing. I will upload picture of my name and hers so she can't say I'm not her client like they did the last woman of color.
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DO NOT USE THIS ATTORNEY IF YOU ARE AFRICAN AMERICAN. This law office is a con and will take your money and stall services to prevent a victory on your behalf. They are not for anyone but themselves. They are an office of cheats and scammers. FUTURE CLIENTS BEWARE!!!
Owner response
I’m sorry but this is not our client, and our client has refuted her claims and is very happy with us.
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