I contacted Overholt and Cremeans law office seeking a consultation regarding my case and was asked to complete a questionnaire. I also spoke with office staff and was told I would hear back regarding a consultation with the attorney. However, I never received a consultation or an opportunity to discuss my questions directly. Instead, I later received a letter stating that my case would not be accepted. I understand attorneys may decline cases or have limited availability, but I was disappointed by the lack of communication and the absence of any discussion about my concerns after being led to expect a consultation. Even a brief follow-up call to explain the decision or answer general questions would have been appreciated. Based on my experience, communication and client follow-up could be improved.
Analyzing Data...