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Review Intelligence
Law Offices Of Mark M Kratter LLC Norwalk Ct review signals at a glance
CrashStory aggregates public review patterns for Law Offices Of Mark M Kratter LLC Norwalk Ct so readers can assess client sentiment, response quality, and the issues that appear most often before moving deeper into the interactive review explorer.
Average Rating
3.9
Total Reviews
15
PI Reviews
12
Text Reviews
15
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Review Snapshot
4.0
16 public reviews and 15 written reviews.
Recent Activity
Most recent written review from Roberto Lopez: Jan 17, 2023 (1297 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Response Behavior
Replies on 38% of reviews
83% of the visible replies look at least somewhat personalized instead of fully templated.
Law Offices Of Mark M Kratter LLC Norwalk Ct client reviews
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All15 reviews
3.9
Most recent written review from Roberto Lopez: Jan 17, 2023 (1297 days ago)
Written Reviews
15
Average Rating
3.93
Reviews (30d)
0
Reviews (90d)
0
Older Archive
15
Assigned Tags (3)
Showing 15 of 15 written reviews.
1 star
4
2 star
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5 star
11
Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
Mark was very professional, and I could not recommend a better attorney than him. He was always available for me whether it was over the phone or in the office. Mark was also very knowledgeable in regards to any questions I had.
Mark was able to help me win my case and made the process simple and stress free. His secretary was also extremely helpful and kind. Overall, great experience. Thanks Mark!
I was very pleased with my entire experience at Mark’s office. There was a great sense of care and commitment to not only the case but to my betterment in general. He truly cares about his clients. Definitely recommend 10/10
Update: Mr. Kratter, I was very respectful to you, and I initially felt respect for you when I went to your office and hired you. Unfortunately, I am very disappointed with your work. Even more when you have a secretary that makes your office looks bad. You know we hired you because my brother's marriage was completely broken. Anyway, thank you for your time.
I cannot explain how difficult it is to deal with the secretary at this office, and I don't know if the lawyer is aware of what she is doing since we can't even speak to the lawyer, only to the secretary. The first impression when we went to the office was very good, but as time went by, it became more and more difficult to get progress on the case. In fact, the case seems to be stuck in a back and forth process and we feel that is going nowhere. I am afraid that it might end in an undesirable result that will affect my family, and this shouldn't happen.
Owner response
This is not a client. This is the sister of a client. It was Mr. Canivares that hired us. My client specifically asked me not to talk to her. My client decided to stay married and she did not like it. She was asked nicely to stop calling. We also have also been respectful but could not violate our client's wishes.
Update: As expected, I am very disappointed with Mr. Kratter's reply. My uncle tells me that he never asked you to not talk to me. I nicely called your office one day to inform you that my uncle was not able to go to the appointment, and then I asked your secretary if I could speak to you, and she told me that yes, I can speak to you. She asked me to call you at the time of the appointment and she was going to transfer me. I had the authorization to talk to you regarding the case because my uncle gave you that authorization personally in one of our calls, and I was there. Then, your secretary took the initiative to call my uncle, and somehow, I found myself suddenly blocked from helping my family. This is very infuriating and sad. Now, what was the result of the case? He did not get divorced, and we paid you for that, and he keeps living in the basement of his house, almost blind, with inhumane living conditions as we have on video.
Also, you never asked me to stop calling. I did not even call you that often. I stopped calling right after your secretary told me that I was not authorized to talk to you anymore. At that point, I knew that you were not going to help my family.
By the way, I have no idea who Sara is, but I agree with her review.
First review: I cannot recommend this business despite Mr. Kratter being very professional the few times I've spoken to him. The reason is that his secretary makes it very difficult for my family to get help and to help each other. It is very frustrating dealing with her, I feel that we have very limited access to the lawyer.
Owner response
This is not a client. This is the nephew of a client. His full name is Antonio Macias Canivares. Our client specifically asked me not to talk to him. We asked him nicely to stop calling. I did as my client instructed me to do. My client decided to stay married to his wife and the family did not like that. It is his choice.<br>The first review he wrote was that of Sarah Duckstorm who does not exist. We traced it through the IP address.
Professionalism - Mark maintained a calm, cool, collected attitude when he dealt with me and provided me with advice. He was also willing to tell me what I needed to hear - not just what I wanted to hear. Many attorneys won't do that.
Attention to detail - Mark was very thorough with my case, and didn't let anything slip by.
Shark in court - His calm, cool, and collected demeanor is just one side. He is an attack dog in court. Opposing counsel was shut down and shut up in about 5 seconds flat. And when opposing counsel stumbled, Mark immediately saw the opportunity and went in for the kill.
Needless to say we won the case.
Owner response
This review is from an actual client. We worked very hard and achieved great results. Thank-you Chris.
Sara Duckestorm, you left a review under Attorney Kratter's name and it is fine if what you stated would be the truth. If you are such an honest person, well...first of all you would reveal your true name. So my assumption is you are a decoy acting for someone's dishonest needs and miserable interests. How pathetic you are. If you would be true person who really faced Attorney Kratter and would have really bad experience with him, as a normal person, you would state your real name and the real issue, which clearly doesn't exist. Because of people like you our society is not in a pleasant spot saying softly. Because of dishonest liars like yourself honest people have to suffer. It is alright. I am going to find you. At least I am going to know your IP address by the end of the day. People like you can't always get away with this corrupt thinking. Once I know who you are, you are going to be sued. Someone has to stop people like you for once and for all, so it serves as an example for the others like you. Good luck with your misery. Enjoy all of it, because not much time left for people like you.
Such a shame how disrespectful this lawyer is. He treats people like garbage.
Owner response
No such client. This is a fake review. Person does not exist. The person who left this review also left a bad review under his real name. He is not a client. He is the nephew of a client. Our client specifically asked us not to talk to him. This is why he could not get by my secretary. He was asked nicely to stop calling.
Mark is extremely professional and a very compassionate attorney.
Mark and his office staff are very detailed oriented, which made the communication process very easy. I have recommended Mark to many of my friends, all of whom were extremely happy and satisfied.
Terrible experience. Started a case and then decided not to move forward so I asked for the remainder of my retainer back. Not only did I not receive it back, but they charged my card an additional $1300 which they claim they did not do. Amex says otherwise...There are plenty of other lawyers in the area, go with one of them
Owner response
American express removed $1,300 from our account during a dispute. We as a merchant won the dispute which is rare. The money was put back in our account by American Express. The client even argued that she does not need to pay for the marshal services because there was abode service which is how it is done. We started a dissolution of marriage action. The client changed her mind and decided to stay married. She asked us to withdraw the case. We withdrew the case. We only expected to get paid for the time we spent on the case.
Mark was very professional, and I could not recommend a better attorney than him. He was always available for me whether it was over the phone or in the office. Mark was also very knowledgeable in regards to any questions I had.
Mark was able to help me win my case and made the process simple and stress free. His secretary was also extremely helpful and kind. Overall, great experience. Thanks Mark!
I was very pleased with my entire experience at Mark’s office. There was a great sense of care and commitment to not only the case but to my betterment in general. He truly cares about his clients. Definitely recommend 10/10
Update: Mr. Kratter, I was very respectful to you, and I initially felt respect for you when I went to your office and hired you. Unfortunately, I am very disappointed with your work. Even more when you have a secretary that makes your office looks bad. You know we hired you because my brother's marriage was completely broken. Anyway, thank you for your time.
I cannot explain how difficult it is to deal with the secretary at this office, and I don't know if the lawyer is aware of what she is doing since we can't even speak to the lawyer, only to the secretary. The first impression when we went to the office was very good, but as time went by, it became more and more difficult to get progress on the case. In fact, the case seems to be stuck in a back and forth process and we feel that is going nowhere. I am afraid that it might end in an undesirable result that will affect my family, and this shouldn't happen.