Law Offices of Omar Gastelum & Associates, APLC

Owner response

Thank you for taking the time to share your feedback. Our office takes professionalism, communication, and client service very seriously.<br><br>Because attorneys are bound by strict ethical duties of confidentiality, we are unable to discuss the details of any matter in a public forum or respond to specific statements about a client’s case. That said, the characterization presented in this review does not accurately reflect our office’s approach to client communication or how matters are handled.<br><br>Our firm strives to provide clear guidance, timely communication, and professional service to every individual who contacts our office. On the rare occasion that we determine a matter is not the right fit for our office or that continuing representation would not be productive, we address that promptly and professionally.<br><br>We encourage anyone with concerns about their experience to contact our office directly so we can discuss the matter privately.<br><br>—<br>The Law Offices of Omar Gastelum & Associates

Owner response

After a thorough review of our records, our office has been unable to locate or confirm any information that this individual was a previous client or contacted our office. As such, this review is misleading. As confirmed on our website, https://gastelumlaw.com/fees-payment-plans/, we are always willing to work with client’s on payment plans upon retaining our office. Should this individual wish to discuss this further, they are more than welcome to contact our office.<br>

Owner response

Hi, Leon. Thanks for your review. Glad to hear you had a great experience.

Owner response

Olivia,<br><br>Thank you for inquiring with our office. Our office charges a consultation fee which includes an evaluation of the case and personalized legal advice based on the issues surrounding your case. If you decide to retain our services, this consultation fee is subsequently applied to the retainer fee. We are committed to providing exceptional legal services to our clients and ensuring our clients receive the guidance they require based on their legal needs. If you have any questions or would like to proceed with scheduling a consultation, please do not hesitate to contact us.

Owner response

Dear Colin,<br><br>In reviewing this matter, it was discovered that the issue you encountered resulted from a 3rd party legal service provider with which you are affiliated. This issue was outside of our control, as explained to you by our staff. Although we remain willing to help you with your matter, you must go through the appropriate channels to resolve the issues you encountered. Thank you and we hope to be of service in the future.<br>

Owner response

Dear Nadine Dausey,<br><br>We appreciate your feedback, but it seems there might be a misunderstanding. You were not a client of our firm, rather you were the opposing party. The fees in question were court-ordered due to actions taken on your part. If you have any concerns, we recommend discussing them with your legal representation.<br><br>Best regards,<br><br>The Law Offices of Omar Gastelum & Associates

Owner response

Hi, Mm. Thanks so much for taking the time to write us a review.

Owner response

Dear Jeter Najera,<br><br>Thank you for taking the time to write a review about our law office. However, after conducting a thorough review of our records, we were unable to locate any information related to the individual in question.<br><br>We understand that you may have written this review on behalf of a friend, but we kindly request that only clients who have personally utilized our services provide feedback on our firm. This helps to ensure that the review accurately reflects the experiences of those who have directly interacted with our office.<br><br>At our law office, we take all feedback seriously and would be happy to speak with your friend directly to discuss any concerns they may have regarding our services. However, we kindly ask that they contact our office directly to ensure that any and all disputes regarding our services rendered are clarified and remain confidential.<br><br>We value the opportunity to serve our clients with the highest level of professionalism and dedication.<br><br>Thank you for your understanding.<br><br>Sincerely,<br>The Law Offices of Omar Gastelum & Associates

Owner response

After a thorough review of our records, our office has been unable to locate or confirm any information that this individual was a previous client. As such, this review is false and misleading. As stated in our retainer agreements, we are always willing to work with client’s in clarifying any disputes regarding billing or services rendered. Should this individual wish to discuss this further, they are more than welcome to contact our office.

Owner response

Thank you very much for your review. Hope to see you again!

Owner response

Hi, Evita. Thanks for your review. Glad to hear you had a great experience.