Mack & Associates, PLLC is a Personal Injury law firm in Albany, NY, located at 270 Mt Hope Dr and reachable at +1518-465-1451. Clients have rated the firm 4.5 out of 5 across 24 public Google reviews, 10 of which include written feedback. The most recent written review is from Chelsea Kinkaid on May 8, 2026 (129 days ago).
Owner engagement: Mack & Associates, PLLC replies on 21% of visible Google reviews, and roughly 100% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise:clear next steps, care for the whole situation, and communication and updates. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
Named attorneys at this firm:Barrett Mack is the attorney most frequently named by clients in reviews of Mack & Associates, PLLC.
How we compiled this: CrashStory combines public review evidence with directory and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
At a Glance
4.5
24 reviews
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Years Experience
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Practice Areas
Albany, NY
Office Location
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About Mack & Associates, PLLC — Albany Accident Attorney
Mack & Associates, PLLC is a personal injury law firm serving clients in Albany, New York, located at 270 Mt Hope Dr 12202.
Review evidence: Clients have left 24 public Google reviews averaging 4.5 out of 5, 10 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Albany, New York firms before you decide.
Quick signals: attorneys named most often in reviews are Barrett Mack; the Google Business profile for this firm is verified; 3 photos are public on Google; contact the firm to ask about consultation fees.
We are beyond thankful for Barrett Mack! This was a difficult family court case, and the stakes were high. Mack treated my brother with respect, compassion, and honesty while aggressively advocating for him in court. Their hard work and commitment resulted in a successful trial outcome. I would absolutely recommend this attorney to anyone facing a family law matter.
Mack and Associates were a pleasure to work with. Barrett and Joe explained everything step by step and made sure I was comfortable with every decision. Custody issues are awful, but I feel like Barrett and Joe helped achieve the best possible outcome.
I had an excellent experience with Mack & Associates. Their team handled my divorce with the utmost professionalism and efficiency. They were clear in their communication, responsive to my questions, and moved the process forward quickly without sacrificing thoroughness. What could have been a stressful and drawn‑out situation was made smooth and manageable thanks to their expertise. I truly appreciate their dedication and highly recommend them to anyone seeking reliable legal support.
We are beyond thankful for Barrett Mack! This was a difficult family court case, and the stakes were high. Mack treated my brother with respect, compassion, and honesty while aggressively advocating for him in court. Their hard work and commitment resulted in a successful trial outcome. I would absolutely recommend this attorney to anyone facing a family law matter.
Mack and Associates were a pleasure to work with. Barrett and Joe explained everything step by step and made sure I was comfortable with every decision. Custody issues are awful, but I feel like Barrett and Joe helped achieve the best possible outcome.
I had an excellent experience with Mack & Associates. Their team handled my divorce with the utmost professionalism and efficiency. They were clear in their communication, responsive to my questions, and moved the process forward quickly without sacrificing thoroughness. What could have been a stressful and drawn‑out situation was made smooth and manageable thanks to their expertise. I truly appreciate their dedication and highly recommend them to anyone seeking reliable legal support.
Mack and Associates has a passion for serving people and an overwhelming amount of knowledge of the law.
Supreme Court Justice Ruth Bader Ginsburg stated “that lawyers should try to use their degree to make things a little better for other people”. Mack and Associates does just that, this firm is dedicated to representing and helping their clients.
During the consultation the firm demonstrated their professional capabilities with sharp communication skills and a strong ability and willingness to listen. They put in the time and energy to fully understand and comprehend my predicament. Upon my departure we had a clear set of goals and achievable objectives that guided us on a positive path forward. Mack and Associates perseverance and ‘outside-the-box’ thinking crafted a solution I never even realize was possible.
Deep sense of sadness: I was extremely disappointed in my experience. Please go to court without attorney. better to save your hard earning instead of losing everything you earned it. One of his firm attorney never tried to get thing worked out. better go on your own than any legal defense. Think twice before you hired anyone from this firm.
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Deep sense of sadness: I was extremely disappointed in my experience. Please go to court without attorney. better to save your hard earning instead of losing everything you earned it. One of his firm attorney never tried to get thing worked out. better go on your own than any legal defense. Think twice before you hired anyone from this firm.
I had a fantastic experience with this practice and got the best possible result for my family court case. The staff are prompt and reliable with responses and getting things done. Barrett Mack was friendly, professional and responded to my questions quickly and efficiently, even during off hours. I was so satisfied with the results I received at the practice that when I needed an estate attorney, this practice was the only place I was going to go.
Extremely disappointed in my experience. I found Barrett to be careless and inattentive, especially regarding critical financial issues—like failing to inform me about the tax situation on the house, which was a major oversight. It’s beyond frustrating. On top of that, his professionalism is questionable—I’ve since learned he’s had inappropriate relationships with former clients, and from what I hear, continues to do so. It felt more like a self-serving operation than someone genuinely advocating for me.
Mack and Associates went above and beyond advocating for the best interest of my child. They took on my case with ease and guided me thru the daunting legal process that has consumed me for years. The team was responsive to my needs and confident in their approach to my case. I definitely recommend them and will not hesitate to use them again for legal matters.
I am very thankful to Mr. Mack and his team for all help and support during my divorce process. My special thanks go to Ms. Amanda Connors who worked with me on the matter, for her professionalism and always same-day answers to all my emails with concerns, doubts and questions. I am very happy that I have chosen Mack & Associates, PLLC to represent my legal needs during such a turbulent moment in my life, and I highly recommend this law firm to everybody who is looking for an attorney in family law issues.
Nikolai
I will not be able to fully put into words my gratitude for Mack and Associates! If you are looking for an amazing team of lawyers that put their blood/sweat/tears into your case then stop searching, you have found them! On day one Barret told me that I would need to be invested into this process 1000%, he was truthful no fluff-tells you like it is! My divorce was raucous to say the least and complicated. I worked closely with Barret, Joe and Nevin(easy going, down to earth). Not a day went by that I didn't feel supported and protected by them, they allow you to have their cell #'s for continued communication(no one does that!)
The scariest of days were meeting in court but again I was always protected to the fullest extent, as were my children. Obviously my lawyers did not directly represent my children but they did work seamlessly with their law guardian and family court. I walked away divorced and granted all asset's viewed most important to me!! This firm does not disappoint, I will forever be grateful for them all right down to the sweet ladies in the office!
So, if you are looking towards a divorce, bite the bullet do the consultation with Barret-you won' t regret it and remember you must be ready for this 1000%(no truer words!)
My wife informed me of her desire to get a divorce in early June 2023. I was presented with the initial communication from my wife’s attorney on June 21, 2023. I met with Barret Mack of Mack and associates for an initial consultation. I can say with absolute zero hesitation this was the best decision I could have made in this situation. Barret and his associate attorney; Katie Pompey, and Sara Keefer; a paralegal, made up the team that handled my case. They worked tirelessly on the case, keeping in constant communication with my wife’s attorney. They also kept me constantly updated on the status of negotiations during my very difficult divorce. Every one in the office is pleasant, professional, dedicated and extremely supportive. Together they made an extremely difficult situation bearable. They worked together seamlessly to get the best outcome for me and my Children. On March 14 2024 a final marital separation and settlement agreement was signed. I have 50/50 joint legal custody of my children and all other differences have been settled in a satisfactory way. I am convinced that if I had not retained the services of Barret Mack I would be in a entirely different situation. If it were possible to give six stars I would do so. I will forever be indebted to Barret Mack’s law firm.
I came to Mack & Associates after a difficult marriage, with what I felt was a complicated divorce involving an additional family court matter. I hired Barrett to support me in my divorce and the family court matter. I worked closely with Barrett and several of his associates.
I met everyone with even tangential involvement in my case, and they were all so wonderful. Amanda is knowledgeable, patient, helpful, detail-oriented, and strategic. She walked me through several motions, filings, and anything else that went way over my head. She helped me understand the timeline and all parts of the divorce process. The process, documents, and legal jargon would make anyone's head spin. Amanda is incredibly smart but makes her knowledge accessible and easy to understand. She has mastered explaining those difficult, confusing concepts to the people outside of her field in a way that leaves them feeling confident. She really takes the time to understand all the details of your case and makes herself an expert on it. I never had to remind her of any aspect of my case or goals. Amanda is organized and just plain brilliant. She is assertive yet professional when dealing with opposing counsel. She helped me set my own expectations and priorities in a way that was beneficial to my case, my overall goals, and my own peace of mind. I'm in awe that she can retain so much information and still be so strategic and quick thinking. She is brilliant. If I hadn't hired Barrett, Amanda would have been an excellent choice for representation. I would happily and eagerly recommend Amanda to anyone getting a divorce or dealing with a family/matrimonial matter.
Nevin helped with some important parts of my case. He's helpful, understanding, and friendly and absolutely contributed to the success of my case. Katie is like an unsung hero. She worked behind the scenes on my case, and everything she touched instantly became clearer and more understandable. She sees the big picture. Katie is down to earth and helped me understand my settlement quickly as things changed in the room. Barrett's support staff was also friendly and accommodating. Sheila, one of Barrett's paralegals, was great at keeping me updated on court dates and documents filed; plus, she is just about the friendliest person you'll ever meet. I was always happy to see her when I came in for meetings. She is encouraging, understanding, and smart. Sarah is organized, smart, and helpful. I felt Sarah was so professional and straightforward. She approached a highly emotional situation with logic and expertise. Rebecca is also so welcoming, kind, and helpful. Again, it was a treat to quickly catch up with her each time I came in for meetings.
The entire firm was so welcoming that I always entered the office feeling like the most important client, never just a number or a checkbook. The entire office is supportive and kind. I felt very lucky to have them all on my side. Mack & Associates' confidence, strategy, and grasp of the law are unmatched. Barrett has built something really special in this amazing firm. I suspect every attorney (and every other person) in the building is doing work far exceeding expectations - it's clear Barrett wouldn't have it any other way.
Both the website and client portal are easy to navigate and make communication so simple. It also makes viewing, understanding, and paying your bill easy and fast. My bill was itemized so I could easily see what work was being done on my case each month.
Barrett's website accurately says, "Making Lives Better" at the top. I can't express just how true that statement is. My life and situation improved from the very first meeting. The moment Barrett came into my life, it got better. He offered support and understanding immediately. I sincerely hope everyone at Mack & Associates is proud and finds meaning in their work. They truly are making lives better. Their reputation precedes them in the best possible way.